Hot Pawz review for Smile: Loyalty & Rewards

2 / 5

Aug. 21, 2022

If your focusing on your SEO this app has many Javascript issues. With a new site Google page insights was giving me a 38 score. With smile.io being the major contributor. I reach out to support to let them know of the details of the Google issues and the app issues Google was able to provide detailed information about and they immediately brushed it off saying it was not them and instead other apps. I did a support video, recorded it in there help chat with an agent to show them what the code issues where on the mobile and desktop analysis. They knew and didnt care and or denied it was them, despite proof. So I deleted smile.io and my mobile speed score went from 39 to 75 instantly! Load spead it one of the number one areas Google looks at to rank your site high in Google searches and improve users from clicking away. With smile my full load time was 10sec after deleting it it went to 3.5sec. Sad to have deleted it but it was the best for my business to rank on google and measurable improve customer experience. Run your page insights before and after and you'll see the load time drop. Even with disabling the button on mobile. Hope they will finally address there code performance issues, this is a much have for shop owner.

Using app

2 months

Total reviews

2

Average rating

3.5

Developer Reply

Thank you for the feedback! We've sent an email your way with more information about the concerns you have addressed. 🙂

Smile: Loyalty & Rewards for Shopify
Smile: Loyalty & Rewards
4.8 star
6,346 reviews

Smile: Loyalty & Rewards - World's Most Trusted Loyalty App

Developer
Shopify App Store