SMSGo: Abandoned Cart Recovery
SMSGo Abandoned Cart Recovery for Shopify
Rating
4.0
feedback
18
chart
#2,641
All reviews
Review RSS Feed
Dec. 2, 2025
automation good, but every time you edit marketing template, you need to wait for manual verification, and the process is slow.
Feb. 23, 2023
Great app for abandoned checkout recovery. Useful for increasing your conversion percentage and bolting on more revenue with little to no extra work on your part.
June 3, 2022
Really good app for SMS marketing and cart recovery. I think it's time for them to expand by adding advanced workflows (i.e. Shopify Workflows, Klayvio Flows, Omnisend Automations, etc...) and incorporating a full suite of SMS marketing functions. Overall, would definitely recommend it.
Thank you so much for your review. We have duly noted your feedback and we will be working hard to add these features in the coming months. We wish you all the success in your business. Thanks Arpit Team Zegsu
Oct. 5, 2021
For any app to earn 5 stars especially paid ones, they need to provide prompt and efficient customer support and customer support doesn't exist for this app! The app has been sending SMS shipping notifications and I never activated or authorised that feature. In fact, there is no way to turn this feature off even though it is disabled in the app. Because of this reason my balance kept exhausting and even after sending 4 emails, I still haven't received any reply. Pathetic support! Uninstalled! Save your time and go for some other app which can provide some customer support! ***Thanks for your reply but email was sent to [email protected] isn't that the contact email? Also, I am not sure what ticket or dashboard are you talking about. I only sent emails and didn't get any reply. I have forwarded the email I sent to this address again.
Dear Decorfaure Team, First of all, we want to apologize for the inconvenience caused to you. Customer satisfaction is our top priority and we strive hard for it. Regarding your query, we have been having an email communication through Ticket#641613. If you check your inbox, you will see that we have answered all your queries. This ticket was created by you after clicking on the 'support' tab that we have on our app's dashboard. Regarding our team being unresponsive, we just found out that you have been replying to the automated emails sent to you regarding balance updates and welcome emails. Please note that this mailbox is not monitored as this is not a support mailbox. If you use the support tab on our app dashboard, we get back to you within a few minutes. Unfortunately, since you did not use this feature, your email landed in the spam folder, hence our team did not get in touch with you. Regarding the shipping notifications, we can see that it is disabled on your app dashboard. Can you help us with some phone numbers and SMS details that were sent to your customers, please? Until you explicitly enable this feature from the 'notification tab' this feature remains disabled. We have verified the SMS logs and we do not see any order notification being sent from your account. That being said, we are an ethical business and we take customer feedback very seriously. Please do not worry about the funds as it will be credited back to your account after we assess the situation. We have sent you an email, please check it out and we promise to make this right. Thanks Arpit Team Zegsu
Sept. 23, 2021
Works great and help is always close by when you need it! The personalization and quick setup is wonderful! Thanks!
Thank you for your review. We are thrilled to know that our SMSGo app is adding value to your store. We would also like to thank you for sharing your valuable feedback due to which we were able to improve our app. Wishing you all the success in your business. Stay Safe, Arpit Team Zegsu
Aug. 12, 2021
We highly recommend this app to Shopify India merchants. Easy to set up and use. No issues so far. Great!
Thank you for your review. We are glad to know that you are having a good experience with our SMSGo - Abandoned Cart Recovery app. We wish you all the success in your business. Stay safe, Arpit Team Zegsu
Sept. 20, 2024
I use this app to send order pick up reminders after I have fulfilled an order. The developer made a customization for me that fit my needs perfectly. They also added a new feature when I requested additional analytics. Thank you!
Thank you for your review. We are glad to know that you are having a good experience with our SMSGo app. We wish you all the success in your business. Stay safe, Arpit Team Zegsu
Feb. 1, 2021
OMG I CANNOT BELIEVE..... I just installed this app to check out. All my Abandon carts recovered in 30min. LOVE LOVE LOVE
Thank you for your review. We are glad to know that SMSGo is helping you recover abandoned carts on autopilot! We wish you all the success in your business. Stay safe, Arpit Team Zegsu
Jan. 21, 2021
This app saved me! I needed an app to send my customers a payment confirmation when I manually marked their orders paid. They were very helpful and made it possible!!! loooove this app! NO MONTHLY CHARGE!
Thank you for your review. We are glad that you provided us with your unique use case and implementing this feature has only made our app better for all our merchants. We wish you all the success in your business. Stay safe, Arpit Team Zegsu
Aug. 4, 2020
Im happy with the app!! :) Improve my conversion rate, templates are easy to do/change, customers like the experience, i recommend this app!! Thanks :)
July 21, 2020
very nice app and its very cheap.best app for SMS marketing and abandonded cart messages.i recommend this app to everyone
Dec. 24, 2021
I use Drip as my abandoned cart email tool and I have really solid results for conversions. Then I started to notice I was getting more and more people that would abandon, but I didn't have an email address....but I did have a phone number. That problem, lead me to this app. I am going to tell you right now, just get this app. It is that simple. If you need more details, read on. I downloaded the app, and had it up and running in less than 10 minutes--that did include my customization. I set it up with 2 text messages. The first text message goes out 10 minutes after a cart is abandoned and offers a 10% discount code (that I can track),. The second goes out 24-hours later and offers free shipping. In the two weeks that I have been using this, I have converted 5 orders for a grand total of $508 in FOUND MONEY. The app suggests that you turn off the email part, but I am comfortable using both Drip and this for my abandons.... Oh, and did I mention it is cheap? The cost for a text message is dirt cheap. I added $10 and think that will last me a good long time. If you are looking for a cart abandonment tool that can send text messages...this is it.
Using app
Over 1 year
Total reviews
2
Average rating
4.0
Hello David, Thank you so much for this amazing feedback. This is the best Christmas gift that we could have ever asked for! We are thrilled to know that SMSGo is adding value to your store and helping you recover lost sales. We promise to keep working hard, keep on improving our app, and adding more features in order to provide a WOW service to you, always. Wish you a merry Christmas and a very happy new year 2022! Stays safe, Arpit Team Zegsu