CW: WhatsApp Marketing & SMS
Convertway - SMS Marketing & Whatsapp Marketing Automation
Rating
4.5
feedback
221
chart
#2,865
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
36%
-
Less than a year
45%
-
More than a year
15%
Reviews Summary
The reviews for the ConvertWay app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's user-friendly interface, efficient customer support, helpful features like chatbots and automation, and the ability to engage with customers effectively through WhatsApp and SMS. Users appreciate the seamless integration with Shopify and the impact on their business growth. On the other hand, negative reviews mention issues with customer support, billing problems, bugs in the app, and lack of refunds for unsatisfactory service. Some users expressed frustration with the app's functionality and the inability to get a refund.
Highlights
Review RSS Feed
All reviews
Aug. 4, 2025
poor experience using the app, and poor customer support. expensive plans and greedy company. Most positive ratings are fake. Never got to use SMS functions nor got to use the Green Tick. Fraud company Fraud person Sunil Sethi.
July 25, 2025
One of the worst support team . Till the time you board on their platform , all help is there for asking . Thereafter no one bothers to solve your issues . Avoid
July 2, 2025
Disappointed and Frustrated I had been using this WhatsApp automation app for a long time, but it’s just not worth it anymore. On top of that, they suddenly hiked the prices without any prior notice. It feels like a complete money grab. Really disappointed with how this platform has gone downhill. Total waste of money.
June 3, 2025
I had cancelled this App a month ago, and the owner still charged me 36 dollars. This is illegal! You do refund me this month that I sent you via e-mail immediately! WHY ARE YOU NOT REFUNDING MY CANCELLED ABO. THIS IS A SCAM from you! I want my money back for a service i do not use! I cant recomend your service to anyone!
April 19, 2025
Absolutely love using the ConvertWay app on Shopify! It's super handy for Handling Customer's queries, running WhatsApp campaigns—clean interface, smooth integration, and makes customer engagement feel effortless. A special shoutout to Sakshi Tondon from the support team—she’s always prompt, patient, and incredibly helpful whenever we hit a snag. Great tool, even better support!
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