CW‑WhatsApp Chat, Abandon Cart
Drive Brand Conversations & Recover Abandoned Carts
Rating
4.2
feedback
215
chart
#5,553
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
36%
-
Less than a year
45%
-
More than a year
16%
Reviews Summary
The reviews for the ConvertWay app on Shopify are quite polarized, with a mix of extremely positive and negative feedback. On the positive side, users appreciate the app's user-friendly interface, features like automated messaging, bulk messaging, and analytics, as well as the ability to engage with customers through WhatsApp and SMS effectively. The customer support team, especially individuals like Sakshi Tondon, Irfan Khan, and Shivani, received high praise for being prompt, helpful, and knowledgeable. Users also highlighted the app's impact on customer engagement, lead generation, and overall business growth. However, on the negative side, several users expressed dissatisfaction with the app's bugs, poor customer service, expensive plans, and issues with refunds. Some users mentioned challenges with SMS delivery, lack of refunds, and difficulties in canceling subscriptions. There were also complaints about the app being unusable and not meeting expectations.
Highlights
Review RSS Feed
All reviews
Nov. 29, 2025
Pathetic customer service. The only work they do is extort money, and they have devised means and ways for extortion. you have to pay them even if you don't use their services. Frauds
Aug. 22, 2025
Don't sign up. SCAM. No option to cancel your trial in platform. Emailed support, who made me email a second email address - and then they never responded. Did all this 6 days before my trial ended, and they STILL haven't cancelled my subscription and have charged me the full amount. Expecting a refund
Aug. 4, 2025
poor experience using the app, and poor customer support. expensive plans and greedy company. Most positive ratings are fake. Never got to use SMS functions nor got to use the Green Tick. Fraud company Fraud person Sunil Sethi.
July 25, 2025
One of the worst support team . Till the time you board on their platform , all help is there for asking . Thereafter no one bothers to solve your issues . Avoid
June 3, 2025
I had cancelled this App a month ago, and the owner still charged me 36 dollars. This is illegal! You do refund me this month that I sent you via e-mail immediately! WHY ARE YOU NOT REFUNDING MY CANCELLED ABO. THIS IS A SCAM from you! I want my money back for a service i do not use! I cant recomend your service to anyone!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more