CW‑WhatsApp Chat, Abandon Cart
Boost cart recovery, sales & engage customers via WhatsApp/SMS
Rating
4.1
feedback
216
chart
#5,088
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
1%
-
Less than a month
36%
-
Less than a year
45%
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More than a year
16%
Reviews Summary
The reviews for the ConvertWay app on Shopify are quite polarized, with a mix of positive and negative feedback. On the positive side, users appreciate the app's features like handling customer queries, running WhatsApp campaigns, and the user-friendly interface. The customer support team, especially individuals like Sakshi Tondon and Irfan Khan, received praise for being prompt, patient, and helpful. Additionally, the app is commended for its effectiveness in engaging customers through WhatsApp and SMS, with features like bulk messaging, automation, and analytics. However, on the negative side, there are complaints about poor customer service, issues with billing and refunds, bugs in the app, and lack of responsiveness from the support team. Some users also mentioned feeling extorted and scammed by the company.
Highlights
Review RSS Feed
All reviews
Feb. 14, 2026
BE AWARE: I would not recommend this app. I suggest using Klaviyo SMS instead for more reliable performance. It worked well at first, and SMS delivery was fine. Because of that, I decided to make a large top-up to my balance. After the top-up, my funds appeared to be stuck and messages were no longer sending. I contacted support, and only after reaching out did the SMS start going out but most of them failed.
Nov. 29, 2025
Pathetic customer service. The only work they do is extort money, and they have devised means and ways for extortion. you have to pay them even if you don't use their services. Frauds
Aug. 22, 2025
Don't sign up. SCAM. No option to cancel your trial in platform. Emailed support, who made me email a second email address - and then they never responded. Did all this 6 days before my trial ended, and they STILL haven't cancelled my subscription and have charged me the full amount. Expecting a refund
Aug. 4, 2025
poor experience using the app, and poor customer support. expensive plans and greedy company. Most positive ratings are fake. Never got to use SMS functions nor got to use the Green Tick. Fraud company Fraud person Sunil Sethi.
July 25, 2025
One of the worst support team . Till the time you board on their platform , all help is there for asking . Thereafter no one bothers to solve your issues . Avoid
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