CW‑WhatsApp Chat, Abandon Cart
Drive Brand Conversations & Recover Abandoned Carts
Rating
4.2
feedback
218
chart
#5,096
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
36%
-
Less than a year
45%
-
More than a year
16%
Reviews Summary
The reviews for the ConvertWay app on Shopify are quite polarized, with a mix of positive and negative feedback. On the positive side, users appreciate the app's features like WhatsApp automation, SMS marketing, and customer engagement tools. The user-friendly interface, smooth integration with Shopify, and efficient customer support are also highlighted as strengths of the app. However, on the negative side, several users have complained about poor customer service, issues with billing and refunds, bugs in the app, and sudden price hikes without prior notice. Some users have also mentioned difficulties in canceling subscriptions and lack of response from the support team.
Highlights
Review RSS Feed
All reviews
Nov. 29, 2025
Pathetic customer service. The only work they do is extort money, and they have devised means and ways for extortion. you have to pay them even if you don't use their services. Frauds
Aug. 22, 2025
Don't sign up. SCAM. No option to cancel your trial in platform. Emailed support, who made me email a second email address - and then they never responded. Did all this 6 days before my trial ended, and they STILL haven't cancelled my subscription and have charged me the full amount. Expecting a refund
Aug. 4, 2025
poor experience using the app, and poor customer support. expensive plans and greedy company. Most positive ratings are fake. Never got to use SMS functions nor got to use the Green Tick. Fraud company Fraud person Sunil Sethi.
July 25, 2025
One of the worst support team . Till the time you board on their platform , all help is there for asking . Thereafter no one bothers to solve your issues . Avoid
July 2, 2025
Disappointed and Frustrated I had been using this WhatsApp automation app for a long time, but it’s just not worth it anymore. On top of that, they suddenly hiked the prices without any prior notice. It feels like a complete money grab. Really disappointed with how this platform has gone downhill. Total waste of money.
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