TCW: SMS Marketing & Whatsapp
ConvertWay - SMS Marketing & Whatsapp Marketing
Rating
4.7
feedback
387
chart
#2,360
All reviews
Rating Breakdown
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May 12, 2024
This is the worst app for WhatsApp you can imagine! don't fall into this trap, here is why: 1- Firstly, they don't have an application. Any new notifications from customers will be waiting for you to refresh from the browser, causing delays in customer support. 2- The conversation in WhatsApp browser is extremely glitchy and not automated. Even when you open the browser, you need to keep refreshing. 3- They claimed to be well-integrated with the Judgeme app and capable of sending WhatsApp messages to collect reviews. However, the link they send does not work, and when you contact their support, they are unhelpful. 4- They abruptly changed the pricing for WhatsApp conversations, even though my subscription ends at the end of the month. They suddenly stopped me from accessing my conversations just because they changed their pricing tiers. 5- This app is complete garbage. They have bad customer support.
Feb. 8, 2024
Worst service provider they are specially sunil sethi his behaviour with clients is very disrespectful, i will not recommend this app to anyone
Nov. 16, 2023
Dont trust this company and install this app. Once you have installed then they will start charging even you dint use their app. Their https://www.theconvertway.com/ chat person not replying to refund the wrongly charged subscription. Their sales persons not attending the calls. So be aware and dont install their app. This is pakka cheating company.
We sincerely regret the inconvenience caused by your recent experience with ConvertWay. Please understand that this does not reflect our usual standards. The delay you experienced was due to an unexpected absence in our finance team. We have since addressed the issue promptly. We hope you will consider giving us another opportunity to serve you better.
Aug. 23, 2023
I have uninstalled this app by mentioning, that I am not getting a customized template on the growth plan, and the same I get with another service provider at a lesser price. The associate who was coordinating with me refunded my account balance after a long struggle and did not deactivate or delete the account.. It's been more than a week since I have been trying to solve this and the girl has not picked up the phone, She said it will be deactivated or deleted (2FA) today so that I can move on but it isn't happening. These guys are a trap. I am stuck with these guys. I do not recommend this app to anyone.
May 9, 2022
Looks like a company of fraudsters. Everyday you discover a new hidden charge. Dont recommend at all There are better apps in a fraction of cost available
Hi Team, We apologize for any inconvenience caused to you. Our pricing is very transparent, and there is no hidden pricing at all. And we have just recently add another premium plan by adding new features. "fraudsters" is a very strong word and its very demotivating, we strongly object to it. We really wished, you could have written a review after using our services.
Feb. 23, 2022
Pure SCAM and waist of Time & money I pay +60$ better use Klavyio it's 1000 times better, this application not work at all, have try to contact support multiple times and they promise to fix those bugs, CAN NOT even sent TEST SMS to myself, Extremely suspicious results of Delivery for SMS.
Hi Team, This is not the kind of experience we want our customers to have. We are really sorry for the inconvenience caused to you. As we can check, the delivery rates of your campaign is more than 90%. Eve in that case our team has also offered you the full refund. We have been trying to reach you, but there is no response. We request you to please give us one more chance to serve you.
Nov. 9, 2020
i pay 60 usd and doesn't work i want my refund i send 2 mail to the support and i dont recieve anr answer i want my refund
Hello Carnívoro.mx Sorry for the Inconvenience caused which was mainly because of difference in the time zone. As per our system your refund has already been processed. So please check. Team Onjection
June 27, 2020
Application not operational at all, I want a refund of $ 30, none of my clients have received order confirmation sms, or any other. I send emails to support and nobody answered me! I require a full refund of payment for SMS. Scam!
We are sorry for the inconvenience. we had already connected with you regarding the refund on Email and we are waiting you to respond. Please respond to mail as soon as possible so that we help you out with this issue. Regards Team Shipway
April 29, 2021
Last 1-2 months, our Admin number has stopped receiving messages. This was an indication that our customers are receiving messages without issue. But the credits are being deducted. I sent an email, no response from Support. Poor Support. **************** I am using this App for my newly launched store. Have bought few messages. It is not sending messages for Order Creation and Order Fulfillment eventhough I have enabled them. But the amount is getting deducted for last 2 days. Update ******** This problem was rectified by the support team. Now it is working fine. It would be better if there is an option to send personalised messages to a specific customer or any Tag based customisation.
We are sorry for the inconvenience caused to you, I just email you, please check your inbox and revert us. Thanks, Team ONjection
March 21, 2019
I installed it and paid 30$ so that I can use my own sender ID for DeoDap.com But they are not approving my sender ID
Hi Team, We are really sorry to hear this, As we can check the Sender id is already been approved. Request you to please recheck this. Shall you need any further assistance please mail us at [email protected]
Feb. 21, 2019
APP does not work correctly, emailed support and they never responded. Don't install spent $150.....
Hi Team, The actual problem was you have put no space in the two urls which are {abandoned_checkout_url}{unsubscribe_link} We have updated your templates and its been working fine as you confirmed over the email
Nov. 25, 2018
I wish I can show you a recording of how defective this app is. Across all our business, we probably lost over 500K. This is unacceptable for a shopify approved app.
Oct. 27, 2018
For some reason they removed the sync list feature that allows you to update your SMS list with your new customers. I've about had it with their service. From the double dipping on per sms msg costs, and charging for campaigns that their system didn't run until hours later (it is supposed to happen within 5 minutes or so), to their non-existent communication.
June 30, 2018
my company got a class action lawsuit from using this app. And now they dont respond to my emails.
June 8, 2018
Useless. No tracking. No UTM tag. No way to know if the SMS is actually being sent. Can't even have an idea about the conversion rate of this app. Don't know how many clicks it brought etc.......
June 1, 2018
want to change my sender id , need to change it as soon as possible , revert at [email protected]
May 1, 2018
I have emailed support with ZERO help in getting customers removed from the listing. I have spent close to $500 with his company and nothing. They respond in chopping English and are not willing to help.
Oct. 23, 2017
It does not allow your customers to opt out of receiving messages nor is there any reporting to view along with this app!
Jan. 18, 2019
I was using this service since many months, since last 20 days it was not working & my account had 25$ balance, customer complained regarding not receiving SMS, when i tested it was not working but deducting money continuously. I tried email him many times but he ignored to replied hence i come to the conclusion he runs away with our prepaid and all other client balance. service is no longer available, as he collects advance money for Credit of Sms, he took all and runs away, i will open a shopify dispute now as well. be aware this app is no longer in service, any payment you made is gone.