CW‑WhatsApp Chat, Abandon Cart
Drive Brand Conversations & Recover Abandoned Carts
Rating
4.2
feedback
218
chart
#5,096
All reviews
Review RSS Feed
Nov. 29, 2025
Pathetic customer service. The only work they do is extort money, and they have devised means and ways for extortion. you have to pay them even if you don't use their services. Frauds
Aug. 22, 2025
Don't sign up. SCAM. No option to cancel your trial in platform. Emailed support, who made me email a second email address - and then they never responded. Did all this 6 days before my trial ended, and they STILL haven't cancelled my subscription and have charged me the full amount. Expecting a refund
Aug. 4, 2025
poor experience using the app, and poor customer support. expensive plans and greedy company. Most positive ratings are fake. Never got to use SMS functions nor got to use the Green Tick. Fraud company Fraud person Sunil Sethi.
July 25, 2025
One of the worst support team . Till the time you board on their platform , all help is there for asking . Thereafter no one bothers to solve your issues . Avoid
July 2, 2025
Disappointed and Frustrated I had been using this WhatsApp automation app for a long time, but it’s just not worth it anymore. On top of that, they suddenly hiked the prices without any prior notice. It feels like a complete money grab. Really disappointed with how this platform has gone downhill. Total waste of money.
June 3, 2025
I had cancelled this App a month ago, and the owner still charged me 36 dollars. This is illegal! You do refund me this month that I sent you via e-mail immediately! WHY ARE YOU NOT REFUNDING MY CANCELLED ABO. THIS IS A SCAM from you! I want my money back for a service i do not use! I cant recomend your service to anyone!
April 16, 2025
This app is full of bugs — feels like there are 100 of them. I couldn’t complete a single action without running into errors at every step. It’s simply unusable. Customer support? Totally ineffective. It showed as “online” but no one ever responded to my messages. Very frustrating. Also, you can’t do anything meaningful without the Growth plan. I got it just to try the app properly and... guess what? Even with the paid plan, the app kept throwing errors non-stop. I asked for a refund — surprise, surprise: they don’t offer refunds at all. So not only do you not get a free trial, but you also lose your money on an app that literally doesn’t work. My honest recommendation: don’t waste your time or money on this app. It’s just not worth it.
Feb. 27, 2025
SMS stopped working and I have been waiting for a refund for about a month now, and yet they have not refunded me. I have always had issues with this app.
May 12, 2024
This is the worst app for WhatsApp you can imagine! don't fall into this trap, here is why: 1- Firstly, they don't have an application. Any new notifications from customers will be waiting for you to refresh from the browser, causing delays in customer support. 2- The conversation in WhatsApp browser is extremely glitchy and not automated. Even when you open the browser, you need to keep refreshing. 3- They claimed to be well-integrated with the Judgeme app and capable of sending WhatsApp messages to collect reviews. However, the link they send does not work, and when you contact their support, they are unhelpful. 4- They abruptly changed the pricing for WhatsApp conversations, even though my subscription ends at the end of the month. They suddenly stopped me from accessing my conversations just because they changed their pricing tiers. 5- This app is complete garbage. They have bad customer support.
Nov. 16, 2023
Dont trust this company and install this app. Once you have installed then they will start charging even you dint use their app. Their https://www.theconvertway.com/ chat person not replying to refund the wrongly charged subscription. Their sales persons not attending the calls. So be aware and dont install their app. This is pakka cheating company.
We sincerely regret the inconvenience caused by your recent experience with ConvertWay. Please understand that this does not reflect our usual standards. The delay you experienced was due to an unexpected absence in our finance team. We have since addressed the issue promptly. We hope you will consider giving us another opportunity to serve you better.
May 9, 2022
Looks like a company of fraudsters. Everyday you discover a new hidden charge. Dont recommend at all There are better apps in a fraction of cost available
Hi Team, We apologize for any inconvenience caused to you. Our pricing is very transparent, and there is no hidden pricing at all. And we have just recently add another premium plan by adding new features. "fraudsters" is a very strong word and its very demotivating, we strongly object to it. We really wished, you could have written a review after using our services.
Feb. 23, 2022
Pure SCAM and waist of Time & money I pay +60$ better use Klavyio it's 1000 times better, this application not work at all, have try to contact support multiple times and they promise to fix those bugs, CAN NOT even sent TEST SMS to myself, Extremely suspicious results of Delivery for SMS.
Hi Team, This is not the kind of experience we want our customers to have. We are really sorry for the inconvenience caused to you. As we can check, the delivery rates of your campaign is more than 90%. Eve in that case our team has also offered you the full refund. We have been trying to reach you, but there is no response. We request you to please give us one more chance to serve you.
June 27, 2020
Application not operational at all, I want a refund of $ 30, none of my clients have received order confirmation sms, or any other. I send emails to support and nobody answered me! I require a full refund of payment for SMS. Scam!
We are sorry for the inconvenience. we had already connected with you regarding the refund on Email and we are waiting you to respond. Please respond to mail as soon as possible so that we help you out with this issue. Regards Team Shipway
April 29, 2021
Last 1-2 months, our Admin number has stopped receiving messages. This was an indication that our customers are receiving messages without issue. But the credits are being deducted. I sent an email, no response from Support. Poor Support. **************** I am using this App for my newly launched store. Have bought few messages. It is not sending messages for Order Creation and Order Fulfillment eventhough I have enabled them. But the amount is getting deducted for last 2 days. Update ******** This problem was rectified by the support team. Now it is working fine. It would be better if there is an option to send personalised messages to a specific customer or any Tag based customisation.
We are sorry for the inconvenience caused to you, I just email you, please check your inbox and revert us. Thanks, Team ONjection
Oct. 23, 2017
It does not allow your customers to opt out of receiving messages nor is there any reporting to view along with this app!
Jan. 18, 2019
I was using this service since many months, since last 20 days it was not working & my account had 25$ balance, customer complained regarding not receiving SMS, when i tested it was not working but deducting money continuously. I tried email him many times but he ignored to replied hence i come to the conclusion he runs away with our prepaid and all other client balance. service is no longer available, as he collects advance money for Credit of Sms, he took all and runs away, i will open a shopify dispute now as well. be aware this app is no longer in service, any payment you made is gone.