Convertway: WhatsApp, SMS, RCS
Boost cart recovery, sales & engage customers via WhatsApp/SMS
Rating
4.1
feedback
222
chart
#4,775
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
1%
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Less than a month
35%
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Less than a year
45%
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More than a year
15%
Reviews Summary
The reviews for the ConvertWay app on Shopify are quite polarized, with a mix of positive and negative feedback. Positive aspects highlighted include the app's user-friendly interface, efficient customer support, helpful features like chatbots and automation, and the ability to engage with customers through WhatsApp and SMS effectively. Users appreciate the seamless integration with Shopify and the impact on customer engagement and sales. On the other hand, negative reviews mention issues with SMS delivery, poor customer service, billing problems, and lack of refunds. Some users experienced bugs, errors, and difficulties in canceling subscriptions. There are also complaints about the app being unusable and not living up to expectations.
Highlights
Review RSS Feed
All reviews
April 15, 2026
We’ve had a great experience with ConvertWay - the platform is easy to use and seamless to set up. The team is super supportive and always available, and we’ve seen a noticeable boost in conversions. Highly recommended to other brands!
April 2, 2026
We had a great experience with Convertway, everything was smooth and easy to set up. Big thanks to the team for being super helpful and always available. The standout was the drop of our Cart abandon—we saw 20% conversion, which have really
March 25, 2026
i have been using this tool for last 7 months and my experience is good and the support team is very nice .most important thing arindambhai is a nice man always stand for help. its great tool for retention marketing.
Feb. 14, 2026
BE AWARE: I would not recommend this app. I suggest using Klaviyo SMS instead for more reliable performance. It worked well at first, and SMS delivery was fine. Because of that, I decided to make a large top-up to my balance. After the top-up, my funds appeared to be stuck and messages were no longer sending. I contacted support, and only after reaching out did the SMS start going out but most of them failed.
Nov. 29, 2025
Pathetic customer service. The only work they do is extort money, and they have devised means and ways for extortion. you have to pay them even if you don't use their services. Frauds
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