Convertway: WhatsApp, SMS, RCS for Shopify

Convertway: WhatsApp, SMS, RCS

Boost cart recovery, sales & engage customers via WhatsApp/SMS
Developer
Shipway
Rating
4.5
Feedback
237
Reviews
Chart
#2,238
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for Convertway are overwhelmingly positive, with users praising the platform for its ease of use, smooth performance, and excellent customer support. Many users highlighted the positive impact on conversions, especially with abandoned cart recovery and WhatsApp marketing features. The support team, including individuals like Priti Mahajan, Jyoti, Dhananjay, and others, received high praise for being responsive, helpful, and instrumental in the success of the app. However, there were a few negative reviews mentioning issues with SMS delivery, customer service, and billing problems. Overall, Convertway seems to be a reliable and effective tool for boosting sales and customer engagement on Shopify stores.

Time spent using app
How long merchants keep the app installed.
Less than an hour 0%
Less than a day 1%
Less than a month 34%
Less than a year 46%
More than a year 17%
All reviews
5 / 5 Share
May 20, 2026

Convertway has been totally hassle free. It does not lag. Also the team is excellent. We had Priti Mahajan as our POC, she is just too good at solving all your queries.

Store Using app Total reviews Average rating
Sorgen.Co 29 days 2 5.0
5 / 5 Share
May 12, 2026

We’ve had a great experience using Convertway. The onboarding was smooth and the platform is very easy to use. A big thank you to team for being supportive and available when needed. We saw improvements in conversions, abandoned cart recovery, which made a real impact on our revenue. Highly recommended for brands.

Store Using app Total reviews Average rating
Unigo About 1 month 2 5.0
5 / 5 Share
May 7, 2026

Excellent platform with smooth performance and easy integration. The automation features work really well and help improve customer engagement and conversions. The support team is responsive and helpful whenever assistance is needed. Special thanks to Jyoti for her continuous support and assistance throughout the process. Overall, a reliable app for marketing and order management.

Store Using app Total reviews Average rating
Nutriburstindia 27 days 2 5.0
5 / 5 Share
April 29, 2026

Convertway has really improved our conversions, especially with abandoned cart recovery. The WhatsApp and SMS marketing works great, and Shopify integration is seamless. Easy to use, reliable delivery, and helpful support—overall a great tool for boosting sales.

Store Using app Total reviews Average rating
Eastman Cast & Forge Ltd Over 2 years 3 5.0
5 / 5 Share
April 29, 2026

Using ConvertWay for WhatsApp automation has been a great experience so far. The API is smooth, reliable, and easy to integrate. We’re running multiple flows (like abandoned cart and retargeting), and delivery has been consistent without issues. Special mention to Dhananjay — super helpful and responsive whenever we needed support. Overall, a solid platform if you’re serious about scaling WhatsApp marketing.

Store Using app Total reviews Average rating
RioRabbit About 2 years 1 5.0

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