SMS Notify ‑SMS Gateway Center
The reviews for the SMS integration Shopify App are mostly positive, highlighting the excellent support provided by the team, easy setup process, and fast response times. Customers appreciate the guidance offered during onboarding and the seamless integration with Shopify for order notifications. However, there are some concerns raised regarding the limitations of the WhatsApp messaging feature, charging policies for SMS credits, and the inability to send promotional or bulk messages via WhatsApp. Overall, users are satisfied with the app's performance and the level of customer service.
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Best APP for SMS integration.
Thank you for the kind words and the 5-star rating. We're really glad the SMS integration is working well for you. If you ever need help or have suggestions, feel free to reach out. We're always happy to help.
Thank you to Samir and Neha Shah for their support during our onboarding process. They were helpful in guiding us through the setup for transactional and promotional SMS and in clearly explaining TRAI and DLT compliance requirements. We also appreciate their offer to assist with WhatsApp onboarding through their panel. That said, we would like to highlight a couple of concerns: 1) The WhatsApp messaging feature currently supports only transactional messages and does not allow promotional or bulk messaging. 2) SMS credits are charged for all messages submitted for sending, even if they are blocked due to DND, operator issues, or barred numbers. This can consume a significant portion of the credit balance, and reversals are not provided in such cases. Overall, the team is supportive and knowledgeable, but clarity on these limitations and charging policies would help customers plan better. Vivek Nair healthcare nt sickcare
⭐ Thank you for sharing your detailed feedback, Vivek. We truly appreciate you taking the time to update your review and provide constructive insights. We’re glad to know that our onboarding support helped with transactional and promotional SMS setup, as well as clarity around TRAI and DLT compliance. Addressing your concerns: WhatsApp Messaging Scope Currently, WhatsApp messaging via our platform is limited to approved transactional templates, in line with WhatsApp Business API and Meta policies. Promotional or bulk WhatsApp messaging is subject to use-case eligibility and approval. We agree that clearer upfront communication on these limitations helps with better planning, and we're actively improving this during onboarding. SMS Credit Deductions & Delivery Filtering SMS credits are deducted at the time of submission to telecom operators, and messages blocked due to DND, operator filtering, or invalid numbers are governed by operator-level policies. To help customers minimize such losses, we provide a Blocked Numbers feature in our panel, allowing users to proactively add and save numbers that should not receive messages. This is especially useful for repetitive or automated messaging workflows. Your feedback helps us improve transparency and usability, and we truly value it. We look forward to continuing our support for healthcare nt sickcare and helping you optimize your messaging strategy. Thank you for choosing SMS Gateway Center. - Team SMS Gateway Center
Good Coordination from the team... Easy setup process guided allthrough.. Happy with the service..
Dear UniqBuy Team, Thanks a lot for taking the time to share your experience. Glad to hear the setup went smoothly and our team could help you quickly. We really appreciate your support and are happy to have you with us. If you ever need anything, we're always here to help.
Excellent support and fast response. Truly the best app for sending SMS to customers in India. The app also sends messages instantly so there's no delay for customers.
Dear Alvencia Team, Thank you so much for taking the time to leave such a wonderful review for SMS Notify! We’re thrilled to hear about your excellent experience with our support team and their fast response times. It’s incredibly rewarding to know that you consider SMS Notify the best app for sending SMS to customers in India, and we’re delighted that the instant message delivery is meeting your expectations with no delays. Your feedback motivates us to continue providing top-notch service and innovative solutions. If you have any further suggestions or need assistance, please don’t hesitate to reach out, we're here to help! Warm regards, SMS Notify Support Team
Excellent Service! SMS Notify - SMS Gateway Center has been fantastic for our Shopify store! From setup to ongoing support, the team was there every step of the way. The app works flawlessly, and their customer service is top-notch. Highly recommend for hassle-free SMS notifications!
Thank you so much for your kind words! We are overjoyed to learn that SMS Notify - SMS Gateway Center has been a valuable addition to your Shopify store and that you've had a seamless experience with our app and customer service. We work hard to provide top-notch support and ensure our app meets your needs, so your feedback truly means a lot to us. If there’s anything more we can do to assist you or enhance your experience, feel free to reach out. We're always here to help! Thanks again for recommending us!
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