SourcinBox‑Dropshipping Agent

Thank you for your feedback. We’re sincerely sorry for the incorrect shipments, order delays, and the impact on your customers and store operations. We understand how frustrating this must have been, especially when it led to complaints and refunds. Some of the delays may have coincided with the Chinese New Year holiday period (February 15–23), during which warehouse operations were temporarily paused and prior notifications were shared via our app. We fully recognize that this does not reduce the inconvenience caused to your business. This is not the level of service we aim to provide. Please contact us at [email protected] with your order ID or registered email. If possible, kindly let us know which customer manager you were working with, so we can review the situation internally and assist you further. Our team will make this a priority. Thank you again for your feedback; it helps us improve our service.

Thank you for your feedback. We're sorry for the frustration caused by the pending status, the late out-of-stock notice, and the lack of timely communication you experienced. We understand how disruptive this can be when you need to repeatedly follow up on order status, and this is not the service we aim to provide. To help us look into this further, please contact us at [email protected] with your order number or registered email. If possible, please also let us know who your customer manager is. Our team will make every effort to review the situation and follow up accordingly. We appreciate you bringing this to our attention and value your feedback.

Thank you for your feedback. We’re sorry for the frustration caused by the order processing, delayed shipping during peak periods, and the lack of timely communication you experienced. We understand how disruptive this can be when you need to repeatedly follow up on order status, and this is not the service we aim to provide. During high-volume periods, fulfillment timelines may vary. However, we fully agree that merchants should receive clear expectations and proactive updates, and we acknowledge that this was lacking in your experience. To help us look into this further, please contact us at [email protected] with your order number or registered email. Our team will review the situation and follow up accordingly. Your feedback is greatly appreciated and helps us improve our service.

Thank you for your feedback. We're sorry for the frustration caused by the shipping time and the lack of clear communication you experienced. We understand how concerning it can be when orders appear delayed without updates, and this is not the service we aim to provide. Shipping timelines can occasionally be affected by external factors such as customs regulations, weather conditions, carrier capacity, or peak-season disruptions. That said, without specific order details, we're unable to accurately review the shipping status or determine what may have caused the delay in your orders. To help us look into this further, please contact us at [email protected] with your order number or registered email. Our team will review the case and follow up accordingly. Your feedback is greatly appreciated and helps us improve our service.