SourcinBox‑Dropshipping Agent
Source High-quality Products and Automate Order Fulfillment
Rating
4.2
feedback
46
chart
#1,336
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
0%
-
Less than a month
15%
-
Less than a year
72%
-
More than a year
2%
Reviews Summary
The reviews for this Shopify app, SourcinBox, are quite mixed. While some users have had a positive experience with efficient customer managers like Stella, Ashley, Luna, Yviette, and others, who have been helpful, responsive, and proactive in assisting with orders and sourcing products, others have faced issues with slow shipping, unresponsive customer service, and long order processing times exceeding 10 days. Some users have praised the platform for being reliable, easy to use, and offering a wide range of services for running an e-commerce store. On the other hand, negative reviews highlight problems such as delayed shipments, out-of-stock items, and poor communication from the customer service team.
Highlights
Review RSS Feed
All reviews
Feb. 7, 2026
They never shipped the order. I kept waiting for it to be shipped, but it kept showing "pending processing." Then I spent a long time contacting them, and it took them several days to reply that the item was out of stock. That's when I realized they were unreliable, a terrible company, and complete scammers.
Store
My Store
Using app
--
Jan. 21, 2026
Personally, I have a terrible experience with this app. When sales are high, their shipping is very slow. Customer service is also unresponsive, and order processing times are far too long, sometimes exceeding 10 days. I also have to spend time reminding them about my order status. This is a huge waste of my energy and time; I don't have the energy to generate more orders for my store. All my time is wasted communicating with them.
Store
My Store
Using app
1 minute
Thank you for your feedback. We’re sorry for the frustration caused by the order processing, delayed shipping during peak periods, and the lack of timely communication you experienced. We understand how disruptive this can be when you need to repeatedly follow up on order status, and this is not the service we aim to provide. During high-volume periods, fulfillment timelines may vary. However, we fully agree that merchants should receive clear expectations and proactive updates, and we acknowledge that this was lacking in your experience. To help us look into this further, please contact us at [email protected] with your order number or registered email. Our team will review the situation and follow up accordingly. Your feedback is greatly appreciated and helps us improve our service.
Jan. 17, 2026
The speed is outrageously slow. It's been 30 days! Most orders still haven't been shipped, and they haven't given any reason or solution. Customer service responses are always vague.
Store
Minha loja
Using app
1 minute
Thank you for your feedback. We're sorry for the frustration caused by the shipping time and the lack of clear communication you experienced. We understand how concerning it can be when orders appear delayed without updates, and this is not the service we aim to provide. Shipping timelines can occasionally be affected by external factors such as customs regulations, weather conditions, carrier capacity, or peak-season disruptions. That said, without specific order details, we're unable to accurately review the shipping status or determine what may have caused the delay in your orders. To help us look into this further, please contact us at [email protected] with your order number or registered email. Our team will review the case and follow up accordingly. Your feedback is greatly appreciated and helps us improve our service.
Jan. 6, 2026
I have been working with my agent Stella for some time now, and she has been amazing. She is always ready to assist with orders and ships them quickly. Our overall experience with Sourcinbox has been great, and it is a very efficient platform.
Jan. 5, 2026
I would like to thank Ashley from Sourcinbox for her help since the beginning of my ecommerce journey. She has not only helped with sourcing products for good prices, customer service but also as a trusted source for holding inventory. If anyone is reading this, please don't think twice and establish your relationship with her. You will not be disappointed!
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