SourcinBox‑Dropshipping Agent
Source High-quality Products and Automate Order Fulfillment
Rating
4.4
feedback
47
chart
#1,730
All reviews
Review RSS Feed
May 9, 2026
Been working with Yijun Yang from Sourcinbox for about 2 years now, great service and always ready to help even through our timezone differences. I recommend! Doleda
May 9, 2026
Honestly speaking I found it hard at the start of my journey to find a trusted supplier fast delivery rate good quality and more , but the time i ve been in contact with Yang (Monica) from sourcinbox everything changed, the best agent fast communicative hard working, everything is perfect about her, i can not resume her in few lines anyway. thank uuuu
April 23, 2026
Great app and excellent support from Jingfang Chen! Everything works smoothly and does exactly what I need. Jingfang Chen has been fast, helpful, and very professional. Highly recommend
April 23, 2026
my agent Jingfang is very helpful! replies are very quick and helps sort my orders the same day, would definitely recommend
Feb. 26, 2026
Orders were constantly being sent incorrectly or delayed, and I frequently received customer complaints and refunds after using their services. It also cost me a significant amount of advertising money and didn't help my store at all; I'm very disappointed.
Store
My Store
Using app
1 minute
Thank you for your feedback. We’re sincerely sorry for the incorrect shipments, order delays, and the impact on your customers and store operations. We understand how frustrating this must have been, especially when it led to complaints and refunds. Some of the delays may have coincided with the Chinese New Year holiday period (February 15–23), during which warehouse operations were temporarily paused and prior notifications were shared via our app. We fully recognize that this does not reduce the inconvenience caused to your business. This is not the level of service we aim to provide. Please contact us at [email protected] with your order ID or registered email. If possible, kindly let us know which customer manager you were working with, so we can review the situation internally and assist you further. Our team will make this a priority. Thank you again for your feedback; it helps us improve our service.
Feb. 7, 2026
They never shipped the order. I kept waiting for it to be shipped, but it kept showing "pending processing." Then I spent a long time contacting them, and it took them several days to reply that the item was out of stock. That's when I realized they were unreliable, a terrible company, and complete scammers.
Store
My Store
Using app
1 minute
Thank you for your feedback. We're sorry for the frustration caused by the pending status, the late out-of-stock notice, and the lack of timely communication you experienced. We understand how disruptive this can be when you need to repeatedly follow up on order status, and this is not the service we aim to provide. To help us look into this further, please contact us at [email protected] with your order number or registered email. If possible, please also let us know who your customer manager is. Our team will make every effort to review the situation and follow up accordingly. We appreciate you bringing this to our attention and value your feedback.
Jan. 6, 2026
I have been working with my agent Stella for some time now, and she has been amazing. She is always ready to assist with orders and ships them quickly. Our overall experience with Sourcinbox has been great, and it is a very efficient platform.
Jan. 5, 2026
I would like to thank Ashley from Sourcinbox for her help since the beginning of my ecommerce journey. She has not only helped with sourcing products for good prices, customer service but also as a trusted source for holding inventory. If anyone is reading this, please don't think twice and establish your relationship with her. You will not be disappointed!
Jan. 5, 2026
The platform is reliable and easy to use, and they offer everything that I need to run my e-commerce store! Always Big Thanks to Stella! Always helpful and kind!
Dec. 27, 2025
I have been working with SourcinBox since 2025. Having also worked with other sourcing companies, I can say with certainty that I am very satisfied with the services provided by SoucinBox. Luna, my customer manager, has been a key factor in this. They are proactive, quick to act and respond, and offer me, as a European seller, the most important services I look for in a partner in China. Once again, special thanks to Luna. I look forward to continuing our successful collaboration.
Dec. 26, 2025
Recently started. My agent has helped me setup and teach me how Sourcinbox works with efficiency. Reacts to all my messages, questions and demands without hesitation.
Dec. 24, 2025
Amazing experience using the app. The support agent was incredibly helpful, professional, and patient, and really went above and beyond to assist me. All my questions were answered clearly, and the communication was smooth and friendly throughout the process. I truly appreciate the effort and dedication highly recommended!
Dec. 23, 2025
Minha agente é muito rápida no atendimento. Super recomendo! Duvidas que tenho, produtos que eu não consigo achar, em alguns minutos ela já achava. Me ajuda muito! Muito obrigado sempre
Dec. 28, 2025
Love it!! Just using the app and see the difference between Sourcing Box and other platforms is the 1:1 support, direct chat with a support manager, and quick responses. Stella did a great job; she always answered questions and supported sellers effectively. Highly recommend!
Dec. 25, 2025
I recommend Sourcing Box. I’ve been working with them for a while now and I’m very satisfied with their service. Especially my customer manager, Stella excellent service, always available Super nice and always very helpful.
Dec. 20, 2025
Sourcinbox is the greatest supplier for any new or advanced dropshipper, Cheng my account manager always replies fast and is very helpful!
Dec. 20, 2025
The average delivery time is 35 days. Sometimes, even though the item shows as in stock on the website, it's always out of stock, even after you ask them to update the inventory. Sometimes, orders don't ship until 10 days after ordering. Because the shipping time is so long, my customers requested refunds, but they refused. Their customer service is equally terrible—slow to respond and completely unhelpful. Even when they do eventually reply, it's vague and offers no real solutions.
Store
My Store
Using app
14 minutes
Thank you for taking the time to share your experience, we're truly sorry for the inconvenience this has caused. We sincerely apologize for the delays in shipping, inventory mismatches, and the slow response you encountered. This is not the experience we aim to provide, and we take your feedback very seriously. To properly resolve this issue, we'd really appreciate it if you could contact us with your order number or registered email. Our team will review the case in detail and determine the most appropriate solution, which may include a refund, reshipment, or other compensation depending on the order status. Please reach out to us at [email protected], and we'll make this a priority. Thank you again for your feedback, it helps us improve our service.
Dec. 16, 2025
I have been working with SourcinBox for several months now, and the overall experience has been outstanding. The platform is reliable and easy to use, and they offer everything that I need to run a successful e-commerce business. From product sourcing, warehousing to customization and also FBA support too. I would like to sincerely thank my manager, Yviette. She's always available to help, answers my questions quickly, and genuinely cares about my business. She has gone above and beyond, even helping me on her days off, and she has done an amazing job negotiating the best possible product pricing and shipping costs for me. With her support, I'm confident that running and growing my business will be much easier and more organized.
Dec. 11, 2025
I've really enjoyed working with Sourcinbox, mainly because the service is very fast. My manager, Yviette, has been a great help with her speed and helpfulness! She has always assisted me with great attention and efficiency!!