SourcinBox‑Dropshipping Agent
Source High-quality Products and Automate Order Fulfillment
Rating
4.4
feedback
47
chart
#1,730
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
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Less than a day
0%
-
Less than a month
15%
-
Less than a year
70%
-
More than a year
2%
Reviews Summary
The reviews for the SourcinBox Shopify App are mostly positive, highlighting the excellent support provided by the agents/managers. Customers appreciate the quick responses, helpfulness, and professionalism of the agents like Jingfang Chen, Stella, Ashley, Luna, Celia Lee, Yviette, and others. The platform is praised for being reliable, easy to use, and offering a wide range of services for e-commerce businesses, including product sourcing, warehousing, customization, and FBA support. Customers also mention the efficiency, speed, and effectiveness of the app in managing their dropshipping businesses. However, there are some negative reviews mentioning issues with delayed orders, long processing times, and slow customer service responses.
Highlights
Review RSS Feed
All reviews
May 9, 2026
Been working with Yijun Yang from Sourcinbox for about 2 years now, great service and always ready to help even through our timezone differences. I recommend! Doleda
May 9, 2026
Honestly speaking I found it hard at the start of my journey to find a trusted supplier fast delivery rate good quality and more , but the time i ve been in contact with Yang (Monica) from sourcinbox everything changed, the best agent fast communicative hard working, everything is perfect about her, i can not resume her in few lines anyway. thank uuuu
April 23, 2026
Great app and excellent support from Jingfang Chen! Everything works smoothly and does exactly what I need. Jingfang Chen has been fast, helpful, and very professional. Highly recommend
April 23, 2026
my agent Jingfang is very helpful! replies are very quick and helps sort my orders the same day, would definitely recommend
Feb. 26, 2026
Orders were constantly being sent incorrectly or delayed, and I frequently received customer complaints and refunds after using their services. It also cost me a significant amount of advertising money and didn't help my store at all; I'm very disappointed.
Store
My Store
Using app
1 minute
Thank you for your feedback. We’re sincerely sorry for the incorrect shipments, order delays, and the impact on your customers and store operations. We understand how frustrating this must have been, especially when it led to complaints and refunds. Some of the delays may have coincided with the Chinese New Year holiday period (February 15–23), during which warehouse operations were temporarily paused and prior notifications were shared via our app. We fully recognize that this does not reduce the inconvenience caused to your business. This is not the level of service we aim to provide. Please contact us at [email protected] with your order ID or registered email. If possible, kindly let us know which customer manager you were working with, so we can review the situation internally and assist you further. Our team will make this a priority. Thank you again for your feedback; it helps us improve our service.
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