SourcinBox‑Dropshipping Agent
Source High-quality Products and Automate Order Fulfillment
Rating
4.2
feedback
44
chart
#1,613
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
-
Less than a day
0%
-
Less than a month
16%
-
Less than a year
70%
-
More than a year
2%
Reviews Summary
The reviews for this Shopify App, SourcinBox, are quite polarized. While some users have had extremely positive experiences with dedicated and efficient customer managers who provide excellent support and quick responses, others have faced significant issues such as delayed shipping, unresponsive customer service, and unreliable order processing. Positive themes include the helpfulness and professionalism of specific agents like Stella, Ashley, Luna, Yviette, and others, as well as the overall reliability and ease of use of the platform. On the other hand, negative themes revolve around slow shipping times, unavailability of products despite being listed as in stock, and poor customer service.
Highlights
Review RSS Feed
All reviews
Feb. 26, 2026
Orders were constantly being sent incorrectly or delayed, and I frequently received customer complaints and refunds after using their services. It also cost me a significant amount of advertising money and didn't help my store at all; I'm very disappointed.
Store
My Store
Using app
1 minute
Thank you for your feedback. We’re sincerely sorry for the incorrect shipments, order delays, and the impact on your customers and store operations. We understand how frustrating this must have been, especially when it led to complaints and refunds. Some of the delays may have coincided with the Chinese New Year holiday period (February 15–23), during which warehouse operations were temporarily paused and prior notifications were shared via our app. We fully recognize that this does not reduce the inconvenience caused to your business. This is not the level of service we aim to provide. Please contact us at [email protected] with your order ID or registered email. If possible, kindly let us know which customer manager you were working with, so we can review the situation internally and assist you further. Our team will make this a priority. Thank you again for your feedback; it helps us improve our service.
Feb. 7, 2026
They never shipped the order. I kept waiting for it to be shipped, but it kept showing "pending processing." Then I spent a long time contacting them, and it took them several days to reply that the item was out of stock. That's when I realized they were unreliable, a terrible company, and complete scammers.
Store
My Store
Using app
1 minute
Thank you for your feedback. We're sorry for the frustration caused by the pending status, the late out-of-stock notice, and the lack of timely communication you experienced. We understand how disruptive this can be when you need to repeatedly follow up on order status, and this is not the service we aim to provide. To help us look into this further, please contact us at [email protected] with your order number or registered email. If possible, please also let us know who your customer manager is. Our team will make every effort to review the situation and follow up accordingly. We appreciate you bringing this to our attention and value your feedback.
Jan. 21, 2026
Personally, I have a terrible experience with this app. When sales are high, their shipping is very slow. Customer service is also unresponsive, and order processing times are far too long, sometimes exceeding 10 days. I also have to spend time reminding them about my order status. This is a huge waste of my energy and time; I don't have the energy to generate more orders for my store. All my time is wasted communicating with them.
Store
My Store
Using app
1 minute
Thank you for your feedback. We’re sorry for the frustration caused by the order processing, delayed shipping during peak periods, and the lack of timely communication you experienced. We understand how disruptive this can be when you need to repeatedly follow up on order status, and this is not the service we aim to provide. During high-volume periods, fulfillment timelines may vary. However, we fully agree that merchants should receive clear expectations and proactive updates, and we acknowledge that this was lacking in your experience. To help us look into this further, please contact us at [email protected] with your order number or registered email. Our team will review the situation and follow up accordingly. Your feedback is greatly appreciated and helps us improve our service.
Jan. 6, 2026
I have been working with my agent Stella for some time now, and she has been amazing. She is always ready to assist with orders and ships them quickly. Our overall experience with Sourcinbox has been great, and it is a very efficient platform.
Jan. 5, 2026
I would like to thank Ashley from Sourcinbox for her help since the beginning of my ecommerce journey. She has not only helped with sourcing products for good prices, customer service but also as a trusted source for holding inventory. If anyone is reading this, please don't think twice and establish your relationship with her. You will not be disappointed!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more