Spark Shipping

Sept. 25, 2024

I have been utilizing Spark Shipping for almost a year now. I cannot recommend this team and app highly enough. Although there are still several enhancements I would like to see that would help my store specifically, their customer service, support and development team has been incredibly responsive and delivers incredible quality work. There were 2 vendors that they did not have integrations for that I really needed. Their development team invested a lot of time with me to get these up and running for my store. My store is a small business run by just my wife and I and we both have other full time jobs as well. The operational time this app has reduced for us is massive. Product updates, inventory updates, pricing updates, automated order placement and automated tracking/fulfillment updates has saved us a ton of time. Its now almost like we have several operational support staff completing all of this non-value activity for us. Thank you Spark Shipping for all you have done for my store and for your partnership and dedication in ensuring I had what I needed.

May 29, 2023

Spark advertised the app could integrate with our supplier and included a predefined integration option which was meant to be straightforward. After 9 weeks of going back and forward with Spark it became evident that they provided completely missleading information about integrating with our supplier and made excuse after excuse as to why it couldnt work. They placed blame on our supplier, when in fact it was their software that was never configured to work - they were even using older API v5 calls, instead of v6 - they eventualy upgraded their connectivity to v6 to then find other aspects of their software integration was not compataible. I eventually decided to outsource the API integration to a company in Europe and they had everything up and running in 2 weeks built from the ground up, and the cost was equivelent to 6 months of their $249 per month fee!!!! Support couldnt care less if you were uip and running or not, they only started to slightly help more once I asked for a refund.

March 24, 2022

App is very useful but has some issues. I use it for Parts Unlimited products and there is no fitment data that comes across with the products. As handy as it is to click and add products, you create a massive mess that needs to be cleaned up by editing all the text, adding fitment and some times correcting prices and photos. I understand this is also a product feed issue from Part Unlimited, but for $249/mo its boardering unacceptable. I'd give Parts Umlimited 1 star for the feed they send Spark (Retail and MAP in the PU feed are the same number on most products which renders Sparks pricing retail/MAP section pretty much useless), lack of fitment data, I called PU and they said to reach out to the manufactures for fitment data, isn't this why I pay $249/mo so I don't have to build my own database? App has a ton of potential but is way over priced for the Powersports industry due to the poor feed quality and lack of data the Powersports distributors are sending out. You also have to be on open account/credit terms for PU to grant API access for Spark to function properly/fulfill orders - no credit card on file function PU. *Update, after the review, Charles from Spark reached out and guided me through some tips and tricks, he has also contacted Parts Unlimited to clean up the data feed. A+ for effort!

Feb. 13, 2022

Spark Shipping is a brilliant app. It helps automate critical processes for our store. The support is great, they provide practical feedback in a timely manner.

Oct. 7, 2024

The product itself is good and serves a great function for growing Shopify store. The customer service seems to be improving. It used to take weeks sometimes to get responses. When you do get someone, they are usually helpful, but could go the extra mile to make sure your integrations are working flawlessly.