Ultimate Special Offers
USO: Discounts & Promotions - Shopify App
Rating
4.6
feedback
661
chart
#1,744
All reviews
Rating Breakdown
Review RSS Feed
Aug. 4, 2024
Update: The offers are not showing up on my site. It's glitching and unfortunately did not have a good turnout with a BIG sale I was having. I had to uninstall the app and get another one sadly.
Hi! I'm sorry to hear you're having trouble. I see that you uninstalled the app before reaching out, but if you're willing to reinstall I'd be happy to get this resolved for you. I've sent you an email, hope to hear from you! - Emily, Head of Support
July 19, 2023
Terrible customer service. Will not respond to messages. The one time they responded, they asked for access to my store, which I gave them, but they have yet to do anything. They did not even accept the permission notification that I sent. Not happy at all with the service.
Hi Michael, I'm wondering if you saw my email from yesterday? The issue you're experiencing is due to an app incompatibility with the app Boost AI. I included more detail regarding the incompatibility and how to proceed in an email I sent at 12:41pm yesterday, July 19th. Please have a look and let us know if you have any other questions. - Emily
Nov. 13, 2022
We installed the application to perform volume discounts on collections of products. Unfortunately, it worked sometimes and did not work other times. This resulted in us having to refund customers the discount amount and also pay for shipping since the absence of the discount caused free shipping to be reached incorrectly. We reached out to support since it says Sunday 7AM - 5PM PT and regrettably there was no response. We have disabled the app for now and found another app that works as needed. We really think the product has potential but the inconsistency puts our revenue stream and customer experience at too great of risk to continue. Finally, we were using one of the generic Shopify themes that has not been customized so that should not have introduced any issues.
Hi - we are available 7am to 5pm PST on Sundays but we also have a massive volume of tickets during the BFCM season. We appreciate your patience and understanding during a busy holiday season for everyone. I've sent you a message to get this sorted out - please have a look and respond to me ASAP. Thanks! - Emily, Head of Support
Nov. 7, 2022
the bogo app didnt work when customers went to pay on last step. didnt take off discount. unfortunately i didnt realize this till three days later and no sales.
I'm sorry to hear you're having trouble! I've sent you a message to get this resolved, please check your inbox (including spam) and get back to me ASAP! - Emily, Head of Support
Dec. 4, 2021
The app damaged my theme and there's no customer service. end up paying for a developer to fix the code. DO NOT USE
It looks like we didn't receive an email from you about this damaged theme, so I've sent you a new email to address your concerns. Please reply to me ASAP so we can sort this out together! - Emily, Support Lead
Dec. 4, 2021
Why would someone use this app? JUST CHECK THE REVIEWS! Terrible support, no live chat, the app wont stick together discounts and will work partially.
Hi there, I'm sorry to hear you're having trouble getting in touch with us. I don't see any messages from you in our system, so I've sent you a fresh email to connect with you - please check your spam and reply ASAP. - Emily, Support Lead
Dec. 3, 2021
STAY AWAY FROM!!!!! Multiple discounts wont work together, and they will bait you with the $9 but charges you so much more hidden charges!! DO NOT USE
Sept. 16, 2021
We cant use it because the support team its ineficient. Plase can you contact us as soon as possible because its really importat for this company setting our offers
Hello! It looks like we've sent you a few replies, and we're waiting to hear back from you now. :) Please have a look in your inbox and respond ASAP. Looking forward to hearing from you! - Emily, Support Lead
Aug. 7, 2021
App does not work with my Theme even though my Theme is a Pixel Union Theme and was marked as "Compatible:" in the Shopify App store. App does not work with a slide out cart but nobody from Pixel Union can help with this situation. I was directed to use an expert from Storetasker at an additional expensive cost. I am paying for an App that I have not been able to use. Service & response is very slow. I hope the App works with the adjustments to my cart. The App does look good so I am hopeful.
I'm sorry to hear you're having trouble! We do have a solution for you and have emailed you the options. Please check your inbox and get back to us ASAP. Hope to hear from you!
Aug. 3, 2021
The discount feature is not integrating properly. It doesnt show in my cart drawer. I asked for assistance but they they keep throwing random ans and no help. Very bad service. plan to uninstall if there is no help today also.
Hi there! We are so sorry to hear about your experience with Ultimate Special Offers. We have our team actively fixing this and properly integrating the app with your theme. Thank you so much for your patience while we look into this!
July 21, 2021
Very poor after-sale service, didn't help me solve the problem, no one responded to the email. Definitely not recommended for installation
Hi there! We have sent you a few responses, most recently with an update about your issue. Please check your inbox and respond to us ASAP! Thank you :)
June 16, 2021
This app is very inconsistent and has lots of loopholes that allows customers to receive a much deeper discount than intended, in some instances customers were able to receive 100% discount. In other instances, customer will not receive any discounts at all leading to countless abandoned carts and which results in thousands of dollars in wasted marketing expense because of the advertised incentives are not delivered The support team suggested for us to disable all of the checkout shortcuts and despite following all their instructions, we're still having all sorts of Inconsistent results. This is been going on since 2018. It's time to move on and find a reliable solution that actually works.
I'm sorry to hear you're experiencing trouble! There aren't "loopholes" that cause 100% discounts in the app, this issue must be relating to a conflict of some kind. I have followed up with you via email to resolve this, please check your inbox and respond ASAP! Thank you :)
May 20, 2021
Run Fast! I wasted my time learning and testing the app before I realized this! What is Shopify doing allowing an app to charge me $499 a MONTH in fees on a per transaction basis before they become unlimited? That is $6000 a year! I might see the value if your app is directly responsible for the sale, as is the case with a portion of the online sales. Unfortunately, many of those sales are attributed to the my marketing. We can get into how many companies have their hand in a new business owner's pocket by the time you take your cut for the final accounting, but my store isn't a startup that is adding a sale at a time. We are coming into this app selling 6,000 items a year on discount. The major issue is having the same pricing structure with Shopify POS. My store design and staff are converting the sale. Your software is just doing the accounting in this case.
Thanks for your feedback. Our pricing model allows merchants to pay according to the value they’re getting from the app. Only orders processed with a discount from the app will be charged a transaction fee. $499 is the max we would ever charge you (and it rarely happens.) If you don’t receive any orders, you don’t pay. Many of our competitors do this as well; it’s fairly standard to charge a fee based on how much you use the app.
Jan. 25, 2021
Lots of glitches. Main reason I don't like it is the sale price is not visible in either the collection listing OR the individual product listing. The customer only sees their discounted total in the cart and no where else. It makes bulk discounts very misleading.
I'm sorry to hear you've having trouble! This is a feature that's on our current roadmap for the near future. I don't see a previous ticket from you in our inbox, so I've sent you a fresh email to chat more about it. Looking forward to hearing from you!
Nov. 18, 2020
App was misleading - post purchase page (the main crux of what you want as a store owner) is a monthly upsell ON TOP of the subscription. Also the Sale Ribbon adds nothing proprietary and glitched out by popping up on Blog Images and other obscure div selections... Also it slowed down my store. All in all, a lot of improvements need to be made as we personally love Pixel Unions themes but this app just didn't cut it for us...
Thanks for your feedback. We apologize for the confusion in pricing regarding the Post purchase upsell feature - we've adjusted our app listing based on this feedback, so thank you! It's a new offer type that is an add-on to your subscription. It looks like you've uninstalled, but we've sent you an email with more context and instructions about the sale badge issue you're experiencing. Hope to hear from you!
Oct. 7, 2020
I have been using this app for almost 3 years now. The app has suddenly stopped working and the automatic discount codes and offers no longer work at checkout. I have been trying to get in touch with support for the past week and its crickets. Quite sad to say the least. If no response anytime soon, I will be forced to find another app and more reliable customer support system in place.
Hi there! I'm sorry to hear you've had trouble getting in touch with us. We're in our busy season right now, so I appreciate your patience. We've sent you a follow-up regarding this ticket, please check your email!
Oct. 3, 2020
All I get when I try to use this app is a blank screen with a message, "internal server error". COMPLETELY USELESS!!!!!
Aug. 18, 2020
装上去以后有bug，网站卡的不行，虽然功能强大，但是我的网站运行速度下降了很多甚至打不开，所以我只能卸载了，唉，好伤心，应该是这个代码有问题，希望优化一下吧，而且打开以后英文特别多，得看好久才会用！！！
Aug. 4, 2020
I would have rated 4-5 stars for the app as it easy to install & have various options like BOGO, discount. The only reason for giving 1 star is their support. I have raised a concern almost 5 days back & from the last 3 days, I am requesting for ETA and status. The best part, they don't care & won't revert. Its the worst customer support service. Looking for a replacement of this app.
July 29, 2020
Doesn't work. Never got an answer. No help at all. Shows at random products in different languages on different websites...