All reviews

Rating Breakdown

  • 5
    80% (528 ratings)
  • 4
    8% (55 ratings)
  • 3
    1% (9 ratings)
  • 2
    2% (14 ratings)
  • 1
    8% (55 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

Nov. 21, 2023

USO has been a great app to use with our store over the years. It's helped us offer consistent discounts for customers, and more importantly, the support team has been very helpful. They were quick to respond and made sure we were satisfied with the solution.

Using app

About 5 years

Total reviews

5

Average rating

4.8

Developer Reply

Thanks for being such a loyal customer over the years! We appreciate you :) - Emily, Head of Support

4 / 5 Share

June 28, 2023

Alex is the bomb.com. He assisted with links to articles and by actually going in and making changes.

Using app

Over 6 years

Total reviews

2

Average rating

4.5

Developer Reply

I really appreciate you leaving this review, thanks so much! - Emily, Head of Support

4 / 5 Share

April 26, 2023

Es una buena aplicación te facilita poder tener varias promociones activas, dandote libertad de elegir los productos o grupos de productos.

Store

Guvier

Using app

Almost 6 years

Total reviews

1

Average rating

4.0

Developer Reply

¡Gracias por esta reseña! - Emily, Head of Support

4 / 5 Share

Feb. 21, 2023

The app is good , although it can be better . As an example , setting 2 promotion on a product is quite confusing , example setting discount like Buy 1 Free 1 & Buy 2 Free 3 , you can't set the discount with the same method or it will not work . The customer support is very helpful and fast. A big Thumb-Up for their Customer Support Kay that provide fast and helpful support.

Using app

Over 3 years

Total reviews

4

Average rating

4.5

Developer Reply

Thank you for the feedback, I'll be discussing this with my product team! - Emily, Head of Support

4 / 5 Share

Feb. 6, 2023

While the app is not perfect, i do get a very good response from customer service who have been attentive in reply to me and addressing areas of concern. This way, you feel as you get the support required to continue trading. Thank you.

Using app

About 4 years

Total reviews

1

Average rating

4.0

Developer Reply

I really appreciate this feedback, thank you for sharing!! - Emily, Head of Support

4 / 5 Share

Jan. 12, 2023

Good support from customer service team. Very responsive to resolving issue. Thank you for your help!

Using app

Almost 6 years

Total reviews

6

Average rating

4.8

Developer Reply

I'm so glad to hear this, thank you for sharing!! Happy it's been a good experience so far :) - Emily, Head of Support

4 / 5 Share

Sept. 12, 2022

Pretty good app with a lot of different types of sales you can run through it. Live chat support is always quick to respond and help.

Using app

6 months

Total reviews

5

Average rating

4.8

Developer Reply

Thank you for this review, I'm so glad to hear our chat support was helpful for you! - Emily, Head of Support

4 / 5 Share

Aug. 31, 2022

All and all a very solid app. Two things that would be helpful would be the ability to SEARCH for products within the range of offers that one sets up within the app. The second would be the ability to offer more than one discount option on a product. Three of one item, Six Assorted, etc

Using app

Over 2 years

Total reviews

2

Average rating

4.5

Developer Reply

This is great feedback, I really appreciate you sharing it with us. I've shared it with my product team. Thanks for the review! - Emily, Head of Support

4 / 5 Share

Aug. 26, 2022

5 étoiles pour le support. Réactif, top ! 4 étoiles pour l'application. Ne pas passer par le panier, court-circuite les offres qui ne sont pas appliquées si l'on clique directement sur Payer. Bug à voir !

Using app

Over 5 years

Total reviews

1

Average rating

4.0

Developer Reply

Merci pour l'avis, et les retours! - Emily, Head of Support

4 / 5 Share

Aug. 5, 2022

We've been using USO for about five years now, about four times per year, specifically for the "free gift with purchase" option. It works pretty well with our theme (we've even switched themes and it still works fine), and it makes it easy on us. I wish that the offer loaded faster on the cart page, as sometimes customers are impatient and click to the checkout too quickly before the free gift has been presented to them. Other than that, it's wonderful. Orbit support is also fast and helpful. Paige helped me within the hour of reporting an issue, and solved it for me immediately. Thanks, Paige!

Using app

About 2 years

Total reviews

5

Average rating

4.8

Developer Reply

Wow, thank you so much for sharing. This might be the best review we've ever received. I really appreciate you taking the time to leave such kind words, and I absolutely will pass this feedback along to Paige! - Emily, Head of Support

4 / 5 Share

June 16, 2022

This has been a solid app for me that is good for multiple promotional uses. Good and quick customer service as well!

Store

SWIXXZ

Using app

8 days

Total reviews

2

Average rating

4.5

Developer Reply

I'm happy to hear this, thanks for sharing!! - Emily, Support Lead

4 / 5 Share

June 2, 2022

Good service support however will be good if they allow promotional price to be shown on the collection page instead of only at the cart

Using app

About 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Great feedback! I will be passing this along to my product team. Thanks so much for sharing! - Emily, Support Lead

4 / 5 Share

April 20, 2022

With the many options, getting started seemed a little overwhelming. Got the app to do what I wanted it to do quite quickly though. Great to use for sales periods and to have some more customizable sales. Great support too, quick response, and helped me greatly. Would very much recommend this app!

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Happy to hear we got you all set up! Thanks for leaving a review! - Emily, Support Lead

4 / 5 Share

March 3, 2022

REALLY great service - quick + they got to the bottom of our issue. Rarely do reviews but after they fixed our issue - felt looked after by a real person which isn't always the case with an app you sign up for.

Using app

About 4 years

Total reviews

2

Average rating

4.5

Developer Reply

I really appreciate you taking the time to leave a review!! Thanks :) - Emily, Support Lead

4 / 5 Share

Feb. 24, 2022

Overall, the app is good. Support is super responsive. There are a few shortfalls that cause our company not to be able to operate optimally and one might need to consider. 1. When giving away a free product with the order, the free product can not simply be added to the cart automatically. The shopper needs to see a popup in the shopping cart/checkout where they need to click add to cart or a skip button. It looks sort of like an add, so I might think as a shopper just to close that window. In addition, that popup does not always show up. The developer recognizes this problem and has no way around either issue. I no longer offer free products with orders, because I received too many emails and phone calls from customers that complained that they didn't get the free gift with the order which is because of these issues. 2. You can not use this product together with one time coupons from Shopify. Sometimes, we like to compensate customers for order issues with a one time coupon. Also, we like to reward customers for some task that perform with a one time coupon and we will not be able to do this with this product. Other than these 2 issues, the product has worked well.

Using app

Almost 2 years

Total reviews

20

Average rating

3.3

Developer Reply

Thanks so much for this review! I really appreciate you taking the time to share this feedback. I will be discussing it internally with our product team. -Emily, Support Lead

4 / 5 Share

Jan. 14, 2022

Muy bersatil y buen soporte al cliente, aunque no puedes tener ofertas con precio fijo si usas multi divisa

Store

Vershar

Using app

2 months

Total reviews

1

Average rating

4.0

Developer Reply

¡Gracias por la reseña! - Emily, Support Lead

4 / 5 Share

Dec. 7, 2021

Customer Service (James this time) is really quick and helpful. The app is easy to use and we can find a solution to any challenge that might arise. Only downside is using a Shopify Code and USO at the same time.

Store

Pangea

Using app

About 3 years

Total reviews

4

Average rating

4.5

Developer Reply

Thank you so much for this review! We are a bit bound by Shopify limitations when it comes to combining discount codes, but I really appreciate this feedback and will be passing it along to my team. - Emily, Support Lead

4 / 5 Share

Dec. 5, 2021

The App works great and I enjoy the features and ability to offer many discounts at once, and the support is amazing, but for me it ends up costing ALOT as you pay $1 every time someone takes up an offer. Can't find another app which does all of these offers are once though, but I'm just not sure paying hundreds of dollars a month is worth it?

Using app

About 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Hi there! Our billing is a usage-based pricing model. This means that you’re only paying for the orders using discounts from our app. So while it can be higher in the busier months, you’re never paying for something you don’t use. For context, we did an analysis of all our users and what they were paying with our previous subscription model, and found that the majority of merchants were paying more on months they had slower sales, like January. We wanted to change to a model that had the merchant’s best interest in mind. I have sent you an email to chat more in depth about this. I appreciate your feedback! - Emily, Support Lead

4 / 5 Share

Sept. 14, 2021

It's almost perfect - the upsell/cross-sell bits are great. The gift with purchase could be so much better though - it's very slow to load on the basket page and would be even better if it could be automatically added to the basket. I did speak to their support team about this and was given a generic response about improving site speed using tools like Google Page Speed.

Using app

Over 1 year

Total reviews

3

Average rating

3.7

Developer Reply

Thanks for the feedback about the gift offer. I've shared it with my product team, we really appreciate it! - Emily, Support Lead

4 / 5 Share

Aug. 31, 2021

Had some issues that took a bit of time to resolve (conflicts with certain functionality between the app and our store) - otherwise I would have rated this 5 Stars. James, Patrick and Kay were very patient and helpful. The issues were resolved and the app functions as intended.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Happy to hear things have been resolved! Appreciate you taking the time to leave a review :) - Emily, Support Lead