All reviews

Rating Breakdown

  • 5
    80% (528 ratings)
  • 4
    8% (55 ratings)
  • 3
    1% (9 ratings)
  • 2
    2% (14 ratings)
  • 1
    8% (55 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 11, 2024

Love this app! I've been using it for 4 years now. Occasionally, issues pop up, but the tech team is always quick to help and super reliable

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 4, 2024

Jack and the team have consistently been helpful and accommodating. While we've encountered a few issues in the past, they were addressed promptly and professionally. The app functions well, but it could benefit from some UI enhancements. Keep it up!

Using app

Almost 6 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for this honest review! We appreciate the feedback. - Emily, Head of Support

5 / 5 Share

Aug. 12, 2024

very nice customer service and prompt support.

Store

MO&Co.

Using app

Over 2 years

Total reviews

2

Average rating

4.5

Developer Reply

Thank you!! - Emily, Head of Support

5 / 5 Share

Aug. 8, 2024

Alex did a great job helping me fix an issue where the discount wasnt being automatically applied if a customer loaded the cart a certain way. Everything works perfectly now!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

I'm so happy to hear this!! Thanks for sharing!! - Emily, Head of Support

5 / 5 Share

July 9, 2024

Very ease to use and excellent customer services! We definitely recomend.

Using app

About 6 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for this review!! - Emily, Head of Support

5 / 5 Share

June 5, 2024

Above-and-beyond customer support from Alex. I was so impressed with the level of care to get my store up and running. Amazing, 10/10

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Hey, thanks for this glowing review! We're glad to hear you felt supported as you were getting going. - Will, Head of Development

5 / 5 Share

June 4, 2024

Amazing app! Quick help from the team and would absolutely recommend them :)

Store

Creody

Using app

About 3 hours

Total reviews

4

Average rating

5.0

Developer Reply

We're happy to hear this! Appreciate your recommendation and this great review. - Will, Head of Development

5 / 5 Share

May 30, 2024

回答問題非常快速!

Using app

2 days

Total reviews

5

Average rating

5.0

Developer Reply

Big thanks for your review! - Will, Head of Development

5 / 5 Share

May 10, 2024

Customer service experience is incredible!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much! - Emily, Head of Support

5 / 5 Share

May 9, 2024

USO is a fantastic app, and their customer service is even better. Alex went above and beyond to help us fix an error - so thankful!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

So happy to hear this, will pass along to Alex! - Emily, Head of Support

5 / 5 Share

May 7, 2024

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you!! - Emily, Head of Support

5 / 5 Share

April 29, 2024

I was initially hesitant to use this app due to some negative reviews. This app provides essential features that offer numerous options for my business. It's important to note that it may not work flawlessly immediately upon installation. I'm giving it a 5-star rating because of the attention and customer service of its team, who are constantly tweaking and improving it on your website and addressing any issues. It is working and so far I have 3 different types of offers on my site. I wish i had known about it earlier. Most of these offers should have been built in Shopify and free. Luckily this app is addressing many of the shortcomings but it is not that easy nor a straight forward job. Keep that in mind.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

I really appreciate you giving us a chance! This is such a great review, I'm grateful you took the time to share your positive experience. Thank you :) - Emily, Head of Support

5 / 5 Share

April 29, 2024

Outstanding app. Supplies the bulk of my order increases across the shop. Excellent support too.

Store

ZabaTV

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you very much! - Emily, Head of Support

5 / 5 Share

April 23, 2024

Great app that also comes with great support. Had some issues when we updated our theme but the USO support team solved the issue quickly and with great professionalism!

Using app

About 7 years

Total reviews

1

Average rating

5.0

Developer Reply

I appreciate you sharing this! Thanks for your review! - Emily, Head of Support

5 / 5 Share

April 22, 2024

Best App ever..! and I got quick help always with any issues! :) Highly Recommended!

Using app

Over 2 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you!! - Emily, Head of Support

5 / 5 Share

March 25, 2024

Great app, and great customer service from Kay! I was helped in a very timely manner and she did not stop until I was 100% satisfied with the result!

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this review!! - Emily, Head of Support

5 / 5 Share

March 15, 2024

Exceptional Support Experience with Emily! I recently encountered an issue with the USO: Discounts & Promotions app after updating my Shopify theme. This hiccup could have been a headache, but thanks to Emily's outstanding support, it turned into a seamless experience. Emily's dedication and patience were truly commendable as she guided me through the entire fixing process with unwavering support. What impressed me the most was Emily's willingness to go above and beyond. She didn't just offer explanations; she utilized visuals to ensure that every step was crystal clear. Her dedication to resolving my issue promptly and efficiently showcased her expertise and commitment to customer satisfaction. I am sincerely grateful for Emily's exceptional assistance and the support of the entire team behind USO: Discounts & Promotions. It's reassuring to know that such a reliable and customer-centric support system exists. Thank you, Emily, and the team, for your outstanding service! What set Emily apart was her willingness to go the extra mile. Not only did she patiently guide me through each step of the process, but she also utilized visuals to make everything crystal clear. Her attention to detail and commitment to customer satisfaction were evident in every interaction. I can't thank Emily and the entire USO: Discounts & Promotions team enough for their outstanding support and service. It's rare to come across such professionalism and dedication in today's fast-paced world, and they truly exceeded my expectations. If you're looking for an app backed by a team that genuinely cares about its users, look no further than USO. Highly recommended!

Using app

About 6 years

Total reviews

3

Average rating

5.0

Developer Reply

OMG I am blown away by this review. It truly means so much to me!! Thank you! - Emily

5 / 5 Share

Feb. 27, 2024

This is a great app because of its features, customer support, and price compared to competitors. The app's BOGO (Buy X Get Y) discount feature surpasses the built-in Buy X Get Y discount feature that Shopify offers due to there being no cut off capacity of product variants you can include. In addition to USO's BOGO (Buy X Get Y) discount, there are eight more offers you can choose from. Customer support has been outstanding, and this app even has a "Feature Request" section. Both times reaching out to customer support and using the feature request section, I received same day replies and help. With this app only costing $9.00 a month and having a 1% usage fee (with a max cap at $10) on orders that use the discounts you created, this app is well worth the cost for stores like mine.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 10, 2024

Great app! The best thing about it is the pop-ups. I wish they had more customisation options but it is still a handy app. Even after almost 2 years of using the app, the support was quick and seamless when we had an issue.

Using app

Almost 6 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for this review! - Emily

5 / 5 Share

Dec. 15, 2023

Great app and great tech support!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you!! - Emily, Head of Support