All reviews

Rating Breakdown

  • 5
    80% (539 ratings)
  • 4
    8% (55 ratings)
  • 3
    1% (9 ratings)
  • 2
    2% (14 ratings)
  • 1
    8% (55 ratings)
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5 / 5 Share

May 10, 2024

Customer service experience is incredible!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much! - Emily, Head of Support

5 / 5 Share

May 9, 2024

USO is a fantastic app, and their customer service is even better. Alex went above and beyond to help us fix an error - so thankful!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

So happy to hear this, will pass along to Alex! - Emily, Head of Support

5 / 5 Share

May 7, 2024

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you!! - Emily, Head of Support

5 / 5 Share

April 29, 2024

I was initially hesitant to use this app due to some negative reviews. This app provides essential features that offer numerous options for my business. It's important to note that it may not work flawlessly immediately upon installation. I'm giving it a 5-star rating because of the attention and customer service of its team, who are constantly tweaking and improving it on your website and addressing any issues. It is working and so far I have 3 different types of offers on my site. I wish i had known about it earlier. Most of these offers should have been built in Shopify and free. Luckily this app is addressing many of the shortcomings but it is not that easy nor a straight forward job. Keep that in mind.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

I really appreciate you giving us a chance! This is such a great review, I'm grateful you took the time to share your positive experience. Thank you :) - Emily, Head of Support

5 / 5 Share

April 29, 2024

Outstanding app. Supplies the bulk of my order increases across the shop. Excellent support too.

Store

ZabaTV

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you very much! - Emily, Head of Support

5 / 5 Share

April 23, 2024

Great app that also comes with great support. Had some issues when we updated our theme but the USO support team solved the issue quickly and with great professionalism!

Using app

About 7 years

Total reviews

1

Average rating

5.0

Developer Reply

I appreciate you sharing this! Thanks for your review! - Emily, Head of Support

5 / 5 Share

April 22, 2024

Best App ever..! and I got quick help always with any issues! :) Highly Recommended!

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you!! - Emily, Head of Support

5 / 5 Share

March 25, 2024

Great app, and great customer service from Kay! I was helped in a very timely manner and she did not stop until I was 100% satisfied with the result!

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this review!! - Emily, Head of Support

5 / 5 Share

March 15, 2024

Exceptional Support Experience with Emily! I recently encountered an issue with the USO: Discounts & Promotions app after updating my Shopify theme. This hiccup could have been a headache, but thanks to Emily's outstanding support, it turned into a seamless experience. Emily's dedication and patience were truly commendable as she guided me through the entire fixing process with unwavering support. What impressed me the most was Emily's willingness to go above and beyond. She didn't just offer explanations; she utilized visuals to ensure that every step was crystal clear. Her dedication to resolving my issue promptly and efficiently showcased her expertise and commitment to customer satisfaction. I am sincerely grateful for Emily's exceptional assistance and the support of the entire team behind USO: Discounts & Promotions. It's reassuring to know that such a reliable and customer-centric support system exists. Thank you, Emily, and the team, for your outstanding service! What set Emily apart was her willingness to go the extra mile. Not only did she patiently guide me through each step of the process, but she also utilized visuals to make everything crystal clear. Her attention to detail and commitment to customer satisfaction were evident in every interaction. I can't thank Emily and the entire USO: Discounts & Promotions team enough for their outstanding support and service. It's rare to come across such professionalism and dedication in today's fast-paced world, and they truly exceeded my expectations. If you're looking for an app backed by a team that genuinely cares about its users, look no further than USO. Highly recommended!

Using app

About 6 years

Total reviews

5

Average rating

5.0

Developer Reply

OMG I am blown away by this review. It truly means so much to me!! Thank you! - Emily

5 / 5 Share

Feb. 27, 2024

This is a great app because of its features, customer support, and price compared to competitors. The app's BOGO (Buy X Get Y) discount feature surpasses the built-in Buy X Get Y discount feature that Shopify offers due to there being no cut off capacity of product variants you can include. In addition to USO's BOGO (Buy X Get Y) discount, there are eight more offers you can choose from. Customer support has been outstanding, and this app even has a "Feature Request" section. Both times reaching out to customer support and using the feature request section, I received same day replies and help. With this app only costing $9.00 a month and having a 1% usage fee (with a max cap at $10) on orders that use the discounts you created, this app is well worth the cost for stores like mine.

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 11, 2024

Great app! The best thing about it is the pop-ups. I wish they had more customisation options but it is still a handy app. Even after almost 2 years of using the app, the support was quick and seamless when we had an issue. Another thing I wanted was "up to discounts" but neither Shopify nor any other app offers this.

Using app

Over 6 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for this review! - Emily

5 / 5 Share

Dec. 15, 2023

Great app and great tech support!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you!! - Emily, Head of Support

5 / 5 Share

Dec. 12, 2023

Alex is super helpful and always finds a solution to anything that we want to change within the app.

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for saying this, will be passing the feedback along to Alex! - Emily, Head of Support

5 / 5 Share

Nov. 30, 2023

Good service and solve the problem soon.

Using app

About 1 year

Total reviews

6

Average rating

4.8

Developer Reply

Thanks so much! - Emily, Head of Support

5 / 5 Share

Nov. 26, 2023

Five-Star Support Experience! I recently chatted with Alex about a discount issue, and it was a breeze. They quickly tackled the problem, explained things clearly, and even fixed it on the spot. What impressed me most was Alex's patience and dedication. They went above and beyond, using visuals to make everything crystal clear. Even when new issues popped up, Alex stayed cool and sorted them out in a flash. Huge thanks to Alex and the team!

Using app

Over 3 years

Total reviews

7

Average rating

5.0

Developer Reply

Wow, this review is so kind, we appreciate it so much! Thanks for taking the time to detail your experience with Alex. I'm glad to hear it :) - Emily, Head of Support

5 / 5 Share

Nov. 24, 2023

Good support and the app works quick!

Using app

Over 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the kind words about our support!! - Emily, Head of Support

5 / 5 Share

Nov. 23, 2023

Very prompt reply and helpful, highly recommend this!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for this review!! - Emily

5 / 5 Share

Nov. 20, 2023

This is an awesome app! I've been using it for years to run my specials. I needed help today and their customer service is great. Don't hesitate to get this app!!!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the kind words!! - Emily

5 / 5 Share

Nov. 16, 2023

This app has done everything what we wanted it too and the customer service is very quick and helpful. All we would ask for is the ability to stack or combine discounts with other apps/discount codes for multiple discounts when needed.

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for this review, and also for the feedback! - Emily

5 / 5 Share

Nov. 9, 2023

We love how they go above and beyond to ensure things work well for us!

Using app

Almost 6 years

Total reviews

7

Average rating

5.0

Developer Reply

This means a lot, thanks for sharing! - Emily, Head of Support