All reviews

Rating Breakdown

  • 5
    80% (528 ratings)
  • 4
    8% (55 ratings)
  • 3
    1% (9 ratings)
  • 2
    2% (14 ratings)
  • 1
    8% (55 ratings)
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5 / 5 Share

Dec. 12, 2023

Alex is super helpful and always finds a solution to anything that we want to change within the app.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for saying this, will be passing the feedback along to Alex! - Emily, Head of Support

5 / 5 Share

Nov. 30, 2023

Good service and solve the problem soon.

Using app

About 1 year

Total reviews

6

Average rating

4.8

Developer Reply

Thanks so much! - Emily, Head of Support

5 / 5 Share

Nov. 26, 2023

Five-Star Support Experience! I recently chatted with Alex about a discount issue, and it was a breeze. They quickly tackled the problem, explained things clearly, and even fixed it on the spot. What impressed me most was Alex's patience and dedication. They went above and beyond, using visuals to make everything crystal clear. Even when new issues popped up, Alex stayed cool and sorted them out in a flash. Huge thanks to Alex and the team!

Using app

Over 3 years

Total reviews

6

Average rating

5.0

Developer Reply

Wow, this review is so kind, we appreciate it so much! Thanks for taking the time to detail your experience with Alex. I'm glad to hear it :) - Emily, Head of Support

5 / 5 Share

Nov. 24, 2023

Good support and the app works quick!

Using app

About 5 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the kind words about our support!! - Emily, Head of Support

5 / 5 Share

Nov. 23, 2023

Very prompt reply and helpful, highly recommend this!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for this review!! - Emily

5 / 5 Share

Nov. 20, 2023

This is an awesome app! I've been using it for years to run my specials. I needed help today and their customer service is great. Don't hesitate to get this app!!!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the kind words!! - Emily

5 / 5 Share

Nov. 16, 2023

This app has done everything what we wanted it too and the customer service is very quick and helpful. All we would ask for is the ability to stack or combine discounts with other apps/discount codes for multiple discounts when needed.

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for this review, and also for the feedback! - Emily

5 / 5 Share

Nov. 9, 2023

We love how they go above and beyond to ensure things work well for us!

Using app

Almost 6 years

Total reviews

7

Average rating

5.0

Developer Reply

This means a lot, thanks for sharing! - Emily, Head of Support

5 / 5 Share

Oct. 11, 2023

Great app. Easy to use. Have been using it successfully for several years now.

Using app

Over 6 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you!! - Emily, Head of Support

5 / 5 Share

Oct. 3, 2023

Honestly a really good app overall! Alex at Orbit has gone above and beyond when we have (admittedly silly) questions! Service is impeccable and the app is very easy and intuitive to use :)

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

There are no silly questions :) Thanks so much for this review!! - Emily, Head of Support

5 / 5 Share

Sept. 27, 2023

Really good app, works well (a few minor issues but mainly caused by Shopify limitations and our ambitions). I love how easy it is to get assistance though, it takes no time at all to get a resolution to a problem from real people who know what they're doing. Recommended.

Using app

11 months

Total reviews

3

Average rating

5.0

Developer Reply

Wow thanks so much for sharing, I really appreciate you saying such kind things about my team! - Emily, Head of Support

5 / 5 Share

Sept. 5, 2023

Goeie app, werkt goed. Ze reageren ook vlot op eventuele vragen of problemen top Great app... Works fine and the support is quick

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for sharing!! - Emily, Head of Support

5 / 5 Share

Sept. 1, 2023

Needed some help getting my apps up and running together and the customer assistance by Alex was next-level! Happy I chose Orbit apps for my website!

Using app

3 days

Total reviews

6

Average rating

5.0

Developer Reply

I'm glad to hear you've had such a positive experience! Will be sharing this feedback with Alex as well :) - Emily, Head of Support

5 / 5 Share

Aug. 24, 2023

The app allows mostly all the promotion rules that you can think of. Reaching out to the customer support which is super helpful and efficient.

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for sharing your experience! - Emily, Head of Support

5 / 5 Share

Aug. 10, 2023

Versatility for a low price! Compared to other apps, USO offers many options for driving CRO. Alex is super helpful and helped us optimize our usage. A great option!

Store

RUSK

Using app

About 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for this review! I really appreciate it :) - Emily, Head of Support

5 / 5 Share

Aug. 6, 2023

Support was very prompt in making the changes for my Shopify store - super efficient and fuss-free! They were able to make changes for 2 of my stores really quickly.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

I'm so happy to hear everything went so smoothly for you!! - Emily, Head of Support

5 / 5 Share

Aug. 4, 2023

Changed theme to capital and the app did not work properly as a result Reached out to support - who offered WORLD CLASS support and resolved my issue quickly. On top of this, It is a great app which attracts my customers to purchase

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Wow world class!! thank you so much for this glowing review, we really appreciate it!! - Emily, Head of Support

5 / 5 Share

Aug. 16, 2023

Excellent support from Alex! Very quick and efficient in helping me fix an issue on my website. Had a wee issue when i was updating my website for a sale but Alex helped me solve the issue very efficiently!

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

I'm so happy to hear this, thank you for sharing! - Emily, Head of Support

5 / 5 Share

July 26, 2023

This app is a game-changer! With a user-friendly interface, it makes shopping a breeze. The promotion tools are innovative, driving sales too. The support team is responsive and helpful. It seamlessly integrates with our store, making it a must-have for any online business. Highly reliable and efficient - I couldn't be happier!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this review!! - Emily, Head of Support

5 / 5 Share

July 4, 2023

Great App, Kay from customer service was fantastic in helping sort out an issue we were having on the cart page.

Store

Jaggad

Using app

Almost 6 years

Total reviews

9

Average rating

5.0

Developer Reply

Thank you so much for sharing! - Emily, Head of Support