All reviews

Rating Breakdown

  • 5
    81% (326 ratings)
  • 4
    7% (28 ratings)
  • 3
    1% (4 ratings)
  • 2
    2% (9 ratings)
  • 1
    9% (37 ratings)

Reviews with Text

  • 99% (400)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 12, 2023

Kay is exceptional, prompt response and extremely helpful. She even record the video to show me how the technical issue has been fixed. Impressive service.

Using app

About 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for this review!! - Emily, Head of Support

5 / 5 Share

May 10, 2023

Amazing customer service and support from the team at Orbit, once again. (Thanks Kay!). Still in the setup process, but very happy with everything so far.

Using app

1 day

Total reviews

6

Average rating

5.0

Developer Reply

So glad to hear you've been having a great experience, thanks for sharing! - Emily, Head of Support

5 / 5 Share

May 5, 2023

it has all the things you need. Built for your business and easy to use. Great Customer support !

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

I really appreciate you leaving this review! Thanks! - Emily, Head of Support

5 / 5 Share

May 2, 2023

Had few questions regarding application customization, received an absolutely amazing customer service from Alex.

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much!! - Emily, Head of Support

5 / 5 Share

May 2, 2023

A-mazing, I was stunned with a smashing response from these guys. I asked if it was possible to modify my pop ups and text, and rather than send me to some help page, they actually offered to do it for me right away. As a result I have a better performing offers and pop ups, my team and customers are much happier with the whole set up. Fabulous, they are probably stuck with this customer for life now , thank you to the guys in app support, you put Amazon to shame!

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for this glowing review! Wow! I appreciate your support :) - Emily, Head of Support

5 / 5 Share

April 17, 2023

Excellent customer service, they fixed an issue with the sales badge appearing overtop of the product image and it looks perfect now. Thank you!!

Using app

Almost 6 years

Total reviews

2

Average rating

5.0

Developer Reply

I'm really glad to hear you had such a great experience! Thanks for sharing :) - Emily, Head of Support

5 / 5 Share

April 2, 2023

Great app to bolster your discounts on Shopify. The customer support for a free app is also very helpful, prompt and effective.

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for this review!! - Emily, Head of Support

5 / 5 Share

Feb. 13, 2023

Alex was super helpful and knowledgeable to assisted us to fix issues every single time. Very patience to help out for all details. This app is the most powerful to apply promotions. Finally we got Buy 3 For $175 style sale! Thank you! The best app ever!

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for this review, I'm really glad it's been working so well for you! - Emily, Head of Support

5 / 5 Share

May 3, 2023

This app has helped us immensely in terms of extra revenue, by allowing us to bundle our products and apply discounts to the bundles. The support is always very fast and helpful. We recently changed themes which resulted in some small glitches (not Orbit's fault) but the team at Orbit (Jack, Paige and Kay) have always been super helpful and resolved the issue promptly. Highly recommended app with superb support.

Using app

Almost 4 years

Total reviews

6

Average rating

5.0

Developer Reply

I'm so glad to hear this!! Thank you so much for sharing with us :) - Emily, Head of Support

5 / 5 Share

Jan. 27, 2023

Excellent customer service. They even helped me configure settings outside the app. Much appreciated!

Using app

About 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much!! - Emily, Head of Support

5 / 5 Share

Jan. 15, 2023

Great app! Many different options for discounts. Helpful customer support! Currently is not working with the Buy Now button.

Using app

About 2 years

Total reviews

12

Average rating

4.5

Developer Reply

Thank you for the review! - Emily, Head of Support

5 / 5 Share

Dec. 22, 2022

I love this app! It’s easy to install and when I did have a customization question the customer support was amazing.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for this review!! - Emily, Head of Support

5 / 5 Share

Dec. 12, 2022

Great support and the free gift option increases sales so much! Very easy to set up!! It is a great way to get people to increase their cart:)

Using app

About 3 years

Total reviews

6

Average rating

5.0

Developer Reply

I'm glad to hear it's been working so well for you! Thanks for sharing!! - Emily, Head of Support

5 / 5 Share

Dec. 6, 2022

If I have any questions on the app for campaigns running, Alex is always responding within 1-2 minutes. Great team to work with and recommend the app as it offers many options.

Using app

About 5 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for your review, I really appreciate it!! - Emily, Head of Support

5 / 5 Share

Dec. 1, 2022

app really appreciated, great customer service, specially Alex, quick and effective, I can reccomand this service to all ecommerce owner

Using app

23 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much!! I will pass this along to Alex :) - Emily, Head of Support

5 / 5 Share

Nov. 30, 2022

Excellent support team, fast response and detailed solutions when other apps were causing problems to our site. Highly recommend.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for sharing, I really appreciate it!! - Emily, Head of Support

5 / 5 Share

Nov. 29, 2022

This app does a great job, it's very easy to set up and the support is very reactive. They even did some custom jobs for our shop to make it work with our lazyload app. Recommend!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

I'm really glad to hear this! - Emily, Head of Support

5 / 5 Share

Nov. 28, 2022

I used this app after Shopify's discounts weren't working the way they are supposed to. installed and had 1 tweak I needed fixed. Support helped me within 5 minutes of contacting them on chat.

Store

Akinz

Using app

22 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi! Thank you so much for this review! I'm glad we were able to help you so promptly during BFCM :) - Emily, Head of Support

5 / 5 Share

Nov. 22, 2022

While not perfect, this is one of the best apps for going over and beyond what Shopify natively allows. We are able to create multiple discounts, bundles and more. Support is also excellent.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

I'm glad to hear it's been working for you so far. Thanks for sharing! - Emily, Head of Support

5 / 5 Share

Nov. 16, 2022

Great app so far. Ran into a couple confusing things (due to the way I wanted to set up our discounts) and Support was very quick to help me get them resolved. No complaints so far, Thanks!

Using app

1 day

Total reviews

7

Average rating

4.9

Developer Reply

Thank you so much for the kind words, we really appreciate it!! - Emily, Head of Support