All reviews

Rating Breakdown

  • 5
    80% (528 ratings)
  • 4
    8% (55 ratings)
  • 3
    1% (9 ratings)
  • 2
    2% (14 ratings)
  • 1
    8% (55 ratings)
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5 / 5 Share

Oct. 8, 2021

Great support service! Even when the app does not have some specific features we would like to have (such as the option to give to the customer only one gift at a time when you want to have different gifts available to choose at the same time), the support has always been very kind with us and solved any issue or personalization request.

Using app

About 1 month

Total reviews

4

Average rating

4.8

Developer Reply

I am happy to hear you had a good experience! Glad my team could help :) - Emily, Support Lead

5 / 5 Share

Sept. 30, 2021

Great App and wonderful support team. Had an issue while I was trying to create an offer, approached the support team, and got it resolved. Would definitely recommend it. Good Luck

Using app

2 months

Total reviews

13

Average rating

5.0

Developer Reply

Thanks for the review! Glad we could help :) - Emily, Support Lead

5 / 5 Share

Sept. 21, 2021

During the process of building a site for a Fortune 500 company, we studied 30+ apps related to promotion campaign management. Our ideal app should support the following patterns of promotion campaign. (1) buy A with discount type. (2) buy A and B with discount type. (3) buy quantity A with discount type. (4) buy A over amount with discount type. (5) buy A, get C with discount type. (6) buy A, get C with discount type in next purchase. Ultimate Special Offers came out at the top of the list for several reasons. (a) User interface compatible in style with Shopify native user interface. (b) Able to support most of our target campaign management patterns. (c) Speedy support from the team led by Rob. The support team helped to identify incompatibility with another app and rectify the situation to allow us to proceed with the testing of USO. All in all, it has been a pleasant experience working with the USO team.

Store

HSHK

Using app

25 days

Total reviews

5

Average rating

5.0

Developer Reply

I am *SO* happy to hear this! It's great to hear such positive feedback. Thanks! - Emily, Support Lead

5 / 5 Share

Sept. 6, 2021

Customer Support is excellent. I had a few issues setting everything up but they replied quickly and with screenshots to show me exactly what to do to get the offers working how I wanted. Any bugs found were sent to a developer and fixed as well. Amazing service. App interface is easy to use and customizeable. I currently use a bundle offer with a gift (shown to help advertise XX amount till you get free shipping).

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hello, Rosie here from the Success Team :) We're so glad we were able to get you up and running with Ultimate Special Offers. Thank you so much for your kind words!

5 / 5 Share

Sept. 3, 2021

I had some conflict with my previous discount app but Special Offers team fixed the issue fast. Now I've very powerful discount app compared to previous one. After trying many apps, Ultimate Special Offers seems to be the most versatile discount app here in app store and allows to make multiple discount types at the same time. You can see the app in action https://www.pandoras.fi

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

We're so glad to hear you love Ultimate Special Offers for your store, and love its versatility! Our customer support team works really hard to ensure any issues are fixed quickly so you can get on with your Business. Thanks for the feedback! -Rosie from the Success Team

5 / 5 Share

Feb. 16, 2022

This is a great app that meets a lot of my needs. The support team is very friendly and helpful, sorted out an issue quickly.

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for the kind words! - Emily, Support Lead

5 / 5 Share

Aug. 27, 2021

We have been using Ultimate Special Offers for a while now. We had a few issues to start with as the Theme needed some updates for the App to work perfectly. Although, we had a tricky start the support from the USO team (particularly Patrick) was absolutely brilliant that something we couldn't fault, hence a 5 Star rating for this App. App gives a lots of flexibility with the kind of products we have on offer. Highly recommended.

Using app

About 1 year

Total reviews

6

Average rating

4.7

Developer Reply

Thank you so much for the kind words! So glad to hear everything is working well for you :) - Emily, Support Lead

5 / 5 Share

Aug. 27, 2021

Very great support and it helps me to better set my promotion! The customer support is helpful to answer all my queries.

Using app

Over 2 years

Total reviews

7

Average rating

4.6

Developer Reply

So glad we could help! - Emily, Support Lead

5 / 5 Share

Aug. 24, 2021

I first reached out to Ultimate Special Offers support team to embed a free gift for abandoned customers. Rob, a representative from the support team assisted me more than I've expected. He responded in a timely manner offering help beyond what I needed. His advice, thoughts and feedback truly benefited me and my online website. Thank you Rob, you're the best!!

Using app

8 months

Total reviews

5

Average rating

4.8

Developer Reply

Rob truly is the best! Thanks for the kind words :) - Emily, Support Lead

5 / 5 Share

Aug. 21, 2021

I needed a bit of customer support to get it running smoothly. Rob was terrific and helped resolve the issues. App is running great and is already producing results!

Using app

27 days

Total reviews

3

Average rating

5.0

Developer Reply

That's awesome that the app is already producing results for you!! Thanks for the positive review :) - Liz, Marketing

5 / 5 Share

Aug. 12, 2021

Gran soporte y aplicación, me ayudó a resolver el problema de la oferta en el carrito de mi tienda, los recomiendo ..

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

¡Gracias por sus amables palabras! - Emily, Support Lead

5 / 5 Share

July 24, 2021

Great support and app, helped me solve the problem of the offer in my store cart, I recommend them..

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to submit this review and share your experience! I’m glad to hear our support team were able to get you up and running. - Will, Head of Development

5 / 5 Share

July 22, 2021

This is by far the best deals app around, I've tried a number of them and nobody has near as many options for the types of deals ie discounts, gifts, upsells, cross sells, bogos. I also like how they include banners above the collections and/or products that have deals running. It's a shame shopify a dedicated ecom platform doesn't support the most basic ecom functionality of running a sale but fortunately we have ultimate special offers. Most recently I reached out to them with a fairly complicated requet and they were more than happy to accomodate. WOuld highly recommend this app!

Using app

About 5 years

Total reviews

6

Average rating

3.7

Developer Reply

Wow, thanks so much for sharing your review and for using our app! ❤️ It's great to hear that after trying numerous deals & promotions apps, you found Ultimate Special Offers the best. Our team has worked hard to include many different types of deals and ways of visually promoting them. We're so happy that this has helped your business and our Support team was able to assist you as well! -Danny, CEO

5 / 5 Share

July 22, 2021

excellent support with this app which is wonderful for many discounts plus all the other offers you can apply to your online website

Using app

11 months

Total reviews

6

Average rating

5.0

Developer Reply

Glad to hear you find the app's offers helpful! We appreciate the positive review :) - Liz, Marketing

5 / 5 Share

July 16, 2021

The app is great but the customer support is even better. We had an issue and they were quick to reply and fixed it for us. They also explained what was causing it. I'd definitely recommend using this app.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for this review! We're so glad you like the app and that our support team was able to help you out :) - Liz, Marketing

5 / 5 Share

July 13, 2021

I have met some problem and they are very patient to help! That very good for me, i will keep using it.

Using app

21 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review, Perri! We're so happy you enjoy the app and our support ☺️ - Rosie, Merchant Success

5 / 5 Share

July 9, 2021

Great support and app, helped me solve the problem of the offer in my store cart, I recommend them..

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! Glad to hear everything is going well so far 🙂 - Emily, Support Lead

5 / 5 Share

July 8, 2021

This app is already making a big difference to my profit margins. Definitely recommend for such a low price!

Using app

4 months

Total reviews

2

Average rating

4.5

Developer Reply

Hello, I'm Kyle the Director of Operations for Pixel Union. Thank you so much for choosing Ultimate Special Offers. We are really happy to see it helping your store. We built it for merchants just like you! 🎉

5 / 5 Share

July 7, 2021

Excellent attention from Rob and the entire team of developers who helped me solve some problems I had with the store code. Recommended.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your kind words, you made our day! Glad to see we could get your mobile storefront code integrated there. Happy selling, Kate, Merchant Success Lead

5 / 5 Share

June 21, 2021

Excellent customer service, they have helped me with all my stores, I recommend them with my eyes closed.

Store

Oferfy

Using app

About 1 year

Total reviews

3

Average rating

5.0