EA • Email Popup & Spin Wheel
The reviews for this Shopify App are mixed, with both positive and negative feedback. Positive aspects include easy setup, helpful customer service, and features that boost engagement and sales. Customers appreciate the quick responses from the support team and the customizable options available. However, negative reviews mention unexpected charges, unclear pricing structures, and issues with billing. Some users felt misled by the app's pricing model, leading to frustration and dissatisfaction. Overall, the app seems to have potential for improving customer engagement and conversions, but transparency in pricing and billing practices is crucial for user satisfaction.
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This app is a scam! I was charged an enormous amount of money even though I am not using the app. The plan was supposed to be pay-as-you-go, but I never received any warning or pop-up informing me that these charges would be applied. This billing practice is misleading and completely unacceptable. I request a full and immediate refund of all the money that was charged. If this issue is not resolved, I will file a formal complaint with the relevant consumer protection authorities and report these deceptive billing practices.
Hi, thank you for reaching out. We have fully refunded you. Sorry for the inconvenience here. We do offer billing alerts as well in app, and full pricing explanation on the pricing tab. Thank you
Problemas para cambiar el idioma cada que ingresas, y no siempre es posible, le das clic a seleccionar idioma y no abre para elegir.
this is the only app in shop that fits our need, for lucky wheel, it is light and useful.
Edit: Additional monthly fee charged for paused store were reimbursed with all other app fees. But this app silently switched to max monthly plan and charged 1323 during last 7 months. Why silently? I didn't touch this app since november, I didn't see any reasons to uninstall, because we had 0 views since then and subscription clearly stated that monthly payments would count only views. And now when moved store from Plus to Advanced both got charged and I've analyzed spending and realized that half of app fees is this unused app. I need proofs of refund.
Thank you for your feedback, we're sorry to hear about your poor experience, and we have fully refunded you. We'd love to find a way to make it right for you, we've reached out via email - [email protected]
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