Mels Crafty Mojo LLC review for SPD Split Payment & Deposit

April 7, 2020

UPDATE: I would like to update to say I was contacted almost immediately after posting my review and offered support in a very professional and customer-focused manner. If I could give a separate review for the developer it would most likely be a 5 star review. For the app itself, though, my rating remains at 2 stars until the issues below are changed. The app basically does what the description states. However, the method used creates several issues. 1. It uses a discount code to 'remove the other half' of the order total. As a result, customers cannot use any discount codes they would normally use. 2. Since it creates 2 duplicate orders and uses a discount code to remove half the payment, when the customer completes the first order, they now have a receipt for a PAID IN FULL order saying that they were GIVEN A DISCOUNT of 1/2 off (and free shipping because it sets the first checkout to free shipping to prevent charging shipping twice). Technically speaking, they have paid in full for an order and are entitled to the merchandise based on the receipt they now have, and the store is now out 50% of the value of the order. Even if you cancel the order and refund the 50% the customer paid, they have full grounds and DOCUMENTATION to run around and leave reviews and tell people that you provide bad service because you "cancelled their order just because you didn't want them to get the discount you originally gave them." 3. If you have free shipping set up in your shipping settings, based on a minimum order amount, and its set to calculate the amount after any discounts are applied, this app will not be compatible. For example, say your settings are for free shipping for orders of $50 or more after discounts are applied. Your customer creates an order for $60 and wants to split payment. The app creates 2 duplicate orders and sets the first one for $30 and free shipping with a $30 discount, and sets the second one for $30 with a $30 discount. On the second one, because the total is less than $50 the customer now can't get free shipping. The concept is nice and would be very helpful, but the method used to execute it here is just not well thought out given even the most elementary potential failure modes. I am waiting on a customer now to finish paying the 2nd half of an order and then will be uninstalling. Best of luck in the future. If these issues are corrected I would be willing to try again.