REVIVIFY review for SPD Split Payment & Deposit

Aug. 14, 2020

Three stars because support was very responsive but app function doesn't suit my business needs. Also the tools don't work with every theme making implementation difficult and support necessary. I used this app because a shopper requested the option to split a payment. I was excited to learn splitting payments was possible and that an app existed to do so. However after working with the app for a day I realized a few issues: 1. it inflates sales. The app creates the order multiple times, one for each partial payment and then a final order once all the payments are submitted. Shopify analytics doesn't know the partial orders are not sales thus resulting in duplicate sales. 2. It marks each partial order as paid instead of marking a single order as partially paid and only uses a note to identify between the order statuses. This is an issue for our store because we have a large inventory and our order processor routes orders based on order status. Marking each partial order as paid puts my store at risk of shipping orders multiple times. 3. The support team was unable to restore the code on the cart page after I removed the split payment button and told me I needed to contact the developer for my theme to fix a problem that did not exist until they made changes to my theme. If it weren't for the issues stated in 1 and 2 I would happily use this theme. It's unfortunate that it doesn't align with our business reporting or processes.