SplitOrder
All reviews
Review RSS feed
FINALLY! A way for me to split line items that have been fulfilled but come back from 3rd party vendors as out of stock!
Hi, I have tried to contact support but have been unable to. We are experiencing issues with reporting and I would like to speak with someone as soon as possible - can you please reach out to me. Thanks
Hi, We are glad to help out via our main support email: [email protected]) Though, you bring up a very valid point for the merchant community: Yes, unfortunately there are a few nuances in the way Shopify reports against the items removed from an original order for a split (which only effects splitting by new order vs fulfillment request or in ShipStation), where they mis-count the items as refunded without an actual refund. While we have an in-App workaround with Store-Credit we explain in our guide and during onboarding, we would love to help you out with that if you are interested in re-installing the App - just let us know!
App simply just doesn't work. Ran the software on orders and it doesn't absolutely nothing. Simply a waste of money, resources and time.
Hi, Please feel free to reach out for some help, as all workflows and 3rd parties differ with orders - and we can recommend the best setup to suit your specific workflow!
App worked great for our needs. We needed to split orders based on Location (two different countries) and it worked seamlessly and perfectly. The developer is very quick in replying to emails when support is needed. I recommend this app.
We have different currencies and on split orders it doesnt keep the fixed prices. We cant use this app at all.
Our experience with this app was extremely pleasant. We need to use this app to help separate some of our orders that included some pre-ordered products.
Hi Garden Answer, Would love to help, though to be honest I think what your referring to isn't us at SplitOrder, as we don't touch (inadvertently or in-app) the continue selling when out of stock setting?? As to any unexpected behavior, if you were interested in re-downloading the App for another try. We could then address any conflict or suggest a work-around, as while our options are quite vast, splitting orders does have a lot of moving parts, especially with 3rd parties and unique workflows.
Very helpful support and a great app.
SplitOrder is fantastic! It is the ONLY solution that was able to allow us to split orders into separate fulfillments and allowed us to purchase/print multiple labels for orders with two or more items. The fact that this isn't native Shopify functionality is shocking. Shopify needs to buy SplitOrder and make this part of the native experience. The customer support team is very responsive and helped us transition from purchasing labels through Shopify to ShipStation. I can't recommend SplitOrder enough!
With multiple warehouse locations in the country, the SplitOrder app has made allocating items to a specific fulfillment warehouse easy. I love how this app allows you to split orders by product SKU, location, etc, or a combination of each feature. With this app, we're no longer limited to just one fulfillment location with all of our inventory. It reduces your shipping cost significantly and transit time to your customers.
The app itself is great but the pricing is out of this world. We pay 49$ plan because we need about 150-200 orders split per month (at most.) Overall, in the last four months, we split 228 order, which results in costs of 0,88$ per order to be split.
Hi Senkels - thank you for your review. We’re always looking for ways to support our customers and their businesses in the best way possible. We recognize the current pricing structure may not provide as much flexibility for merchants like yourself (who are just above the Starter plan limit). We’ve listened to your feedback and have decided to increase the Starter usage limit to 250 splits for all our customers. You can now ‘Downgrade’ to Starter on the cheaper tier from your Admin page. I hope this helps support your business a little bit better and provides the flexibility you’re looking for on the Starter plan. Thanks for your continued business!
This is the best app! Accurately splits orders based on various criteria. Easy to set up and the absolute best support of any app we use in our Shopify store. This app has saved us tons of labor and increased our efficiency ten-fold.
I would like to say that SplitOrder was the only app that could help us solve our use case and namely to split combined orders when immediate delivery + pre-order articles were bought together. We appreciate all the support we have got from Jesse, it made the setup so easy to grasp and ultimately, solve our problem. Thank you, we highly recommend your app!
This app was extremely promising. Then we started noticing that the orders that it touched started having mathematical problems. We also noticed that the sales figures that Shopify would report (when there were split orders) were completely wrong. Shopify support nailed the issue down to the app. We reached out to their support multiple times over two weeks without a single reply. Stay clear.
Hi Malta, thanks for your feedback and happy holidays I'm sorry, We had 10 email exchanges on some specifics 6 months back - where we assumed everything was ok as we haven't heard back from you since (our main support email is: [email protected]) Though, you bring up a very valid point for the merchant community: Yes, unfortunately there is a nuance in the way Shopify reports against the items removed from an original order for split (which only effects splitting by new order vs fulfillment request or in ShipStation), where they mis-count the items as refunded without an actual refund. While we have an in-App workaround with Store-Credit we explain in our guide and during onboarding, we would love to help you out with that if you are interested in re-installing the App - just let us know!
We have a subscription service which customers purchase multiple boxes in one order that need to be split. Since Shopify doesn't have the option to split items in an order, we came across this app and it has been a huge help. Customer support is great as they helped to set up a service that would work for our business. Thanks!
SplitOrder truly helps us when we were in a bind and out of options. The app was super easy to use, and it helped solve our problem. Their Customer Service team is so helpful and patient.
SplitOrder does everything it claims to do -- splits orders based on any criteria you provide. Being able to split directly within ShipStation is a huge bonus. This has been a major time-saver for us. The support is incredible as well. Buy with confidence.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.