BalSata review for Spocket: USA & EU Dropshipping

Feb. 9, 2023

Where I would love to leave a 5 star review, I have to mention that there have been a few issues... I like that I am able to find products that are shipped from the US which speeds up delivery time, but my first order the supplier stated that it was coming from the US but then shipped from China which meant I was giving my customer incorrect information on shipping times. My second order was great and shipped from the US and next day, so that made up for it. I did attempt to change my Empire membership billing information and thats were I started to consider cancelling because for some reason even though PayPal paid my monthly membership fee, I had previously updated it to my Shopify Balance card and it didn't take. Then when I cancelled the PayPal recurring agreement, my account on Spocket was cancelled completely! This is when things started to become very frustrating for me because even though I had PayPal transaction numbers that showed it was paid, they had to send my inquiry to billing who didnt respond after a week and I once again had to reach out through chat. And the worst part now was that I had a sale for a "premium" product that I wasn't able to complete checkout for my customer because my membership had "cancelled"! BUT My new support, ROBBIE, was able to fix the issue and get things resolved AND made sure that my next memberships fee was paid through the correct card. So THANK YOU ROBBIE! But at this point I have had 3 interactions with doing business on Spocket and 2 of them were strikes... Let's just hope I have no more, because I do seem to find products here that I cant find elsewhere and would really like to keep using them. Fingers crossed.