Spocket: US & EU Dropshipping
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Pésimo, luego de los 7 dias gratis se puso automáticamente en la suscripción empire más alta de 99.99 usd siendo a pesos argentinos 140.000 ciento cuarenta mil pesos aprox. me efectuaron un descuento de 197.000 ciento noventa y siete mil pesos argentinos y no me dan respuestas.
Lamentamos mucho la experiencia que tuviste y entendemos tu preocupación por el cobro realizado. Queremos ayudarte a revisar lo sucedido con tu suscripción y el importe debitado. Por favor, contáctanos directamente a través de [email protected] indicando el correo asociado a tu cuenta y el comprobante del cobro para que nuestro equipo pueda investigarlo y darte una solución lo antes posible.- Eleanor
Spocket deliver a shocking experience. Their platform barely works, constant issues with logging in among not being able to even use your product allowance for what you pay. You can report issues till you blue in the face, NOTHING GETS RESOLVED. All you ever get told is they have reported it to the tech team. Spocket is a company on the DECLINE. Obviously poor leaderhship. Their live chat support is also clueless. They also rate some suppliers which are known to be SCAMMERS like BigBuy Dropshipping as TOP NOTCH suppliers which is a joke. BigBuy has a 1 star rating on Shopify. Stay away from Spocket. Its a shitshow!!!
We’re truly sorry to hear about your experience and understand how frustrating this has been. This is not the level of service we aim to provide. We take feedback regarding platform performance, support responsiveness, and supplier quality very seriously. Our team would like the opportunity to investigate the issues you encountered, including the login problems, product allowance concerns, and your feedback regarding supplier ratings. Please reach out to us directly at [email protected] with your account details so we can review your case thoroughly and work toward a resolution. We appreciate you taking the time to share your feedback, as it helps us identify areas where we need to improve.
This app operates like a billing trap dressed up as a dropshipping tool. For 2–3 days straight I could not log into my own account. Not to cancel. Not to change my password. Not to remove my card. Not to read a single line of my own billing info. The dashboard was completely dead. I was a paying customer locked out of the service I was paying for. With no way back in and my store waiting on suppliers, I had no choice but to open a second account just to keep operating. So now I was paying Spocket twice for the same business — one account I couldn't even access. Eventually I cancelled both accounts. I have the cancellation receipts. Saved. Time-stamped. Done. Today my bank flagged an $80 charge from Spocket. For two cancelled accounts. After being locked out of one of them without warning in the first place. I've filed a complaint with my bank and requested they either block Spocket permanently or reissue my card so this company can never touch my money again. If you run a serious Shopify store, do not give these people your card number. In my case, they locked me out, forced me to pay twice, and kept charging me after I cancelled. This is not a supplier. This is a billing trap. One star is too generous. After Spocket's public reply asking us to "contact support," here is what is already on file with their team: On May 16, Spocket's Head of Operations wrote, in writing: "a full refund and cancellation of your account." We accepted the same day — itemized $78.49 ($48.91 + $29.58), the two accounts to cancel, and asked for written confirmation plus transaction references. They confirmed: "I've noted the two accounts for cancellation … and I am ready to proceed with the full refund of $78.49." However, the refund was conditioned on (1) cancelling our open Eurobank dispute before any refund is issued, and (2) removing this review — quoted: "I kindly ask if you can remove the review as well as this will serve as my ticket to expedite and bypass our refund process." The same email was resent verbatim on May 18. We declined both. Reviews are not bargaining chips, and no customer should drop their bank dispute before a written commitment is honored. Once the refund clears, we will update this review.
We're very sorry to hear about your experience and understand why you'd be frustrated. Being unable to access your account, especially while actively managing your store and billing, is not the experience we want any customer to have. We also understand your concern regarding the charges after cancellation. We’d like to investigate this properly, including the login issue, duplicate account situation, cancellation records, and the billing concern you mentioned. Please contact our support team at [email protected] or send us your ticket/reference number via direct message so we can review everything in detail and work toward a resolution as quickly as possible. We appreciate you bringing this to our attention. - Eleanor
Will we seriously have to pay for access in 2026, even though other applications are free? No thanks .
We understand that pricing is an important consideration, especially with so many tools available today. Our goal is to provide reliable suppliers, automation, and support that help merchants save time and grow their business, but we also recognize that not every platform is the right fit for everyone. We appreciate you taking the time to share your feedback, and we'll continue working to improve the value we provide.- Eleanor
After i have posted earlier today regarding my bad experience with spocket, the operation manager herself has contacted me to tackle the issue and appologize on the way the customer service had dealt with my complaint. She was really professional and has resolved my issue, i have been offered 3 month free of charge and a full refund for the period where i couldn't use my account for more than a month and no body could address my problem. I am looking forward to have to change the way i perceived the spocket team and i hope for a positive experience going now forward. Thank you!
Thank you for giving us the opportunity to make things right. We sincerely appreciate your patience throughout this situation, and we’re glad our Operations Manager was able to connect with you directly, resolve the issue, and address your concerns properly. Your feedback regarding the earlier support experience has been taken seriously, and we’ll continue working to improve both our service and communication moving forward. We’re grateful for your willingness to continue with us, and we look forward to providing you with a much smoother and more positive experience ahead. Thank you again for your trust and support.
Spocket has been a great tool for my dropshipping business. The access to US and EU suppliers makes a huge difference in shipping speed and product quality. The integration with my store was smooth, and importing products only takes a few clicks. Overall, it’s reliable, easy to use, and perfect for anyone looking to run a more professional dropshipping store.
Thank you so much for your kind feedback! We’re really glad to hear that Spocket has been a great tool for your dropshipping business. It’s great to know that the access to US and EU suppliers, faster shipping, and smooth store integration are making a positive difference for you. Our team works hard to make product sourcing and importing as simple and reliable as possible, so your feedback truly means a lot. If there’s ever anything we can do to further support your business, please don’t hesitate to reach out. Wishing you continued success with your store! - Eleanor
I strongly do NOT recommend Spocket. The app has benn barely functioning over a month, especially when it comes to integration with Shopify, which constantly fails or disconnects. For a fropshipping platform, this is completly unacceptable. The customer suppport is by far the worst I have experienced with any Shopify app. Responses are slow, generic and completly unhelpful. It feels like no one is actually solving the problem. Even worse, billing management is extremly problematic. Once you subscrube, it becomes very difficult to properly disable or cancel billing plan. The system is dsigned to trap users in subscriptions. Overall, this has been a very frustrating experience. One of the worst apps I have used.
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. What you described—especially the integration issues and difficulty with billing—is not the experience we want anyone to have. Our team would like to take a closer look at the Shopify integration problems and the billing concern to get this properly resolved for you. If you’re open to it, please reach out to us at [email protected] or share your store details with our support team so we can investigate and assist as quickly as possible. Your feedback about support response quality is also being taken seriously, and we’re working on improving both response times and the depth of assistance provided. We truly appreciate the opportunity to make this right. - Eleanor
If I could give zero stars I would as I have requested since October to have this account closed and to stop billing and every month they continue to bill my account $99.99. Every time a new payment goes through, I go through the whole process again to stop the billing only to wait a month to see if I am billed again. FIVE months now I am dealing with this and over $500 later I am still not sure if they are going to stop the March billing.
We’re really sorry to hear about this experience, and we understand how frustrating that must be. This is definitely not the level of service we aim to provide. Regarding billing, once a subscription is canceled, charges should not continue. We’d like to look into your account immediately and resolve both the sample and billing concerns. Please reach out to our support team at [email protected] with your account email so we can investigate and make this right as quickly as possible. - Eleanor
un gros NON , j'ai fais un essaie gratuit de 3 jours , ensuite j'ai pas trouver ce que je voulais . j'ai désinstallé application , mais les paiements continu de passer ! à nul part un peu canceller grrrrrrrrrr
Bonjour, nous sommes vraiment désolés pour la frustration que cela a pu causer. Nous comprenons à quel point des frais imprévus peuvent être contrariants. Si l'essai gratuit n'a pas été annulé avant son expiration, l'abonnement a peut-être été renouvelé automatiquement conformément aux conditions de l'essai. Cependant, nous souhaitons vraiment vous aider à régler ce problème. Veuillez contacter notre équipe d'assistance à l'adresse [email protected] en indiquant l'adresse e-mail utilisée pour votre compte afin que nous puissions localiser votre abonnement et vous aider à le résilier et à répondre à toutes vos questions relatives à la facturation. Nous ferons de notre mieux pour résoudre ce problème dans les plus brefs délais.- Eleanor
they just charge me for doing nothing after I uninstalled the app!
Hi there, we're really sorry for the frustration this caused. We understand how upsetting unexpected charges can be. If the free trial wasn’t canceled before it ended, the subscription may have automatically renewed according to the trial terms. However, we definitely want to help you get this sorted out. Please contact our support team at [email protected] with the email used for your account so we can locate your subscription and assist you with cancellation and any billing questions. We’ll do our best to resolve this for you as quickly as possible. Thank you for bringing this to our attention. - Eleanor
2 jours d’utilisation et on me débite ma carte. J’ai contacté le service client, ils m’ont promis un remboursement que je n’ai jamais eu. Le mois d’après je reçois encore un débit alors que j’avais résilié et supprimé l’application. Très déçu de leurs part.
Bonjour, Nous sommes sincèrement désolés pour cette expérience et comprenons parfaitement votre frustration. Après vérification, les prélèvements peuvent parfois apparaître lorsque l’annulation n’a pas été finalisée avant la date de renouvellement ou lorsqu’elle est effectuée via le store (App Store / Google Play), qui gère directement la facturation. Cela dit, ce n’est pas l’expérience que nous souhaitons offrir. Nous vous invitons à nous recontacter directement à [email protected] avec l’adresse e-mail utilisée lors de l’inscription afin que nous puissions vérifier votre dossier et procéder au remboursement si celui-ci est dû. Merci de nous avoir signalé ce problème, et encore désolés pour la gêne occasionnée.
Easy integration to Shopify.. Suppliers are some of the worst ever, delays in processing orders (I have orders pending for over 3 weeks now), refunds never reflected back, shipping inaccuracy (supplier claims to be based in the US, item gets delivered from China or Turkey).. I'm currently in the process of changing to another provider as this app is not reliable at all and will eventually harm your business.
We’re sorry for the difficulties you encountered. Delayed order processing, inaccurate shipping information, and refund issues are not the experience we want for our users. Your feedback regarding supplier reliability has been shared with our team, as this is an area we take seriously and continue to improve. We understand your decision and appreciate you taking the time to leave an honest review. - Eleanor
impossible to connect spocket to shopify, not even support can help with this process, back and forth emails with support without resolution or even understanding of the challenge is leading me to the decision to cancel both memberships and find an alternative
We’re truly sorry for the frustration you experienced connecting Spocket to Shopify. That’s not the experience we aim to provide, and it’s clear we fell short here. We understand how disappointing it is to go back and forth with support without a clear resolution, especially when it impacts your business decisions. Your feedback highlights a gap we need to address, and we’re actively working on improving both our integration flow and support escalation process. If you’re open to it, we’d appreciate the chance to review your case more closely and ensure this issue is properly addressed. Please reach out to us again referencing this review so we can prioritize your request. Thank you for taking the time to share your experience. - Eleanor
ive deleted and cancelled this app after buying a sample over 3 months ago and I still have not received it. They also keep billing me even though I removed cc information and cancelled. shady shady
We’re really sorry to hear about this experience, and we understand how frustrating that must be. This is definitely not the level of service we aim to provide. Sample delivery times can sometimes be affected by supplier or shipping issues, but waiting this long is not acceptable. Regarding billing, once a subscription is canceled, charges should not continue. We’d like to look into your account immediately and resolve both the sample and billing concerns. Please reach out to our support team at [email protected] with your account email so we can investigate and make this right as quickly as possible. - Eleanor
Amazing platform! Spocket makes finding high-quality products so simple, especially with US and EU suppliers. The dashboard is user-friendly, and order fulfillment is smooth. It has helped me improve customer satisfaction and scale my store faster. Totally worth it!
Thank you so much for the amazing feedback! 🙌 We’re thrilled to hear that Spocket has helped you find high-quality US and EU suppliers and scale your store faster. Improving customer satisfaction is exactly what we aim for, and it’s great to know we’re supporting your growth. Wishing you continued success!We're here for you! Happy dropshipping!- Eleanor 😊
Spocket provides a seamless dropshipping experience with high-quality products and dependable suppliers. The platform is intuitive, order fulfillment is smooth, and shipping times are excellent. A great solution for scaling an online store.
Thank you for your feedback! We’re glad to hear you’re enjoying Spocket’s seamless dropshipping experience, reliable suppliers, and fast shipping. We appreciate your support and are excited to be part of your store’s growth. We're here for you! Happy dropshipping!- Eleanor 😊
This app made product sourcing so much easier for my store. I was able to find fast-shipping products from the US and Europe and import them in just a few clicks. Shipping times improved a lot and customers are happier. Definitely worth using if you want faster delivery
We really appreciate your review! It’s awesome to hear that sourcing from the US and Europe helped speed up shipping and boost customer satisfaction. Thanks for being part of Spocket! We're here for you! Happy dropshipping!- Eleanor 😊
Spocket is perfect for sellers who care about quality and customer experience. The supplier network is strong, the app performance is smooth, and everything integrates perfectly with Shopify. It helps reduce common dropshipping issues like long shipping times and low-quality products. Definitely worth using.
Thank you so much for the kind words! We’re really glad to hear that Spocket is helping you deliver quality products and a great customer experience. Building a strong supplier network, smooth app performance, and seamless Shopify integration are top priorities for us, so it means a lot to know they’re making a difference for your business. We appreciate you taking the time to share your experience and wish you continued success with your store! - Eleanor
Spocket is a reliable and professional dropshipping solution. The platform offers high-quality products from trusted suppliers, with fast shipping options that really make a difference for customer satisfaction. Integration with Shopify is seamless, and the app is easy to navigate even for beginners. It’s a great tool for building a long-term, sustainable dropshipping business.
Thank you for your thoughtful feedback! We’re thrilled to hear that you find Spocket reliable and professional, with high-quality products, trusted suppliers, and fast shipping that helps boost customer satisfaction. It’s great to know our Shopify integration and user-friendly app are making dropshipping easier for you. We’re happy to have you in the Spocket community and wish you continued success! 🚀We're here for you! Happy dropshipping!- Eleanor 😊
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