Spocket: US & EU Dropshipping
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it great to see 85% of users give a 5 star, i sure cant. the app works well enough but when i tried to cancel charges kept coming. and for that they get 1 star. if you cancel charges should stop. sure i get it if cancelled in middle of a cycle but 2 additional months of charges unacceptable. and good luck trying to find the right dept. to dispute charges.
DISHONEST BILLING FRAUD & FAKE REFUNDS - AVOID! Do not download this app! I canceled my free trial well before the deadline and received confirmation, but Spocket's automated system illegally double-debited my bank account anyway on July 23rd (Charges: N165,039.13 and N109,559.13). After leaving a bad review, a support manager emailed me begging me to remove it, providing a fake refund receipt for $78.99 to trick me. The money never arrived in my account. Instead, their system just hit my card with a THIRD unauthorized fraudulent debit today (August 7th) for N69,024.02! They are actively draining my bank account despite written cancellation proof. My bank has officially flagged this merchant (+16285007722) for card fraud and has initiated an aggressive multi-chargeback investigation. Absolute scammers! I will not take down this review until every single kobo is returned to my account. If you don’t wnat to loose all your money in your account don’t use this app
Hi, we're sorry to hear about your experience. We take billing concerns very seriously and would like the opportunity to investigate what happened. We do not intentionally process unauthorized charges or delete customer support conversations. Because we can't discuss account-specific details in a public review, please contact our support team again using the email address associated with your account and include your transaction receipts or payment confirmation. We'll review your account history, subscription status, and billing records thoroughly and work to resolve any errors if they occurred. We appreciate your feedback and are committed to resolving this matter as quickly as possible.
One of the most wonderful applications on Shopify, and the customer service is more than excellent, especially Ms. Leah
We understand how concerning it is to see unexpected charges and encounter account issues. This is not the experience we want for our users. After reviewing your case, we can confirm that our team has been in contact with you and has already issued a refund for the duplicate subscription. We've also explained what happened and are continuing to assist with the remaining account concerns. We apologize if our response time did not meet your expectations. While we aim to respond as quickly as possible, there can occasionally be delays during peak periods. We appreciate you bringing this to our attention, and we're committed to resolving any outstanding issues. If there's anything else we can help with, please continue the conversation with our support team we're here to assist until everything is fully resolved.
In our 3 years of using Shopify we never had such a horrible experience. The app is barely useable, offers very little compared to what it says, and the UI looks and feels like it was built in one evening using AI. After realising that the app won't work for us, we tried to cancel our membership which took us down a maze were we had to do multiple steps just to cancel. Horrible app and would not recommend to anyone looking for something more than just a tool for aliexpress dropshipping with a premium on top.
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it is when an app doesn't fit your workflow, especially after investing time evaluating it. Our goal is to build a platform that serves a wide range of sourcing and fulfillment needs, and we're continuously improving both our features and user experience based on customer feedback. We're also sorry that the cancellation process felt difficult. We appreciate you highlighting this, and we'll review the experience to see where we can make it more straightforward. We'd welcome the opportunity to better understand which features fell short of your expectations and see if there's anything we can do to help. If you're open to it, please reach out to our support team we'd value the chance to learn from your experience. Thank you again for your honest feedback. It helps us improve.
Terrible service. Will not let us cancel, talked to 3 people, live and AI and was told we would hear from an account rep that day, it has been 3 days, nothing. Horrible service, and they put up roadblocks when you try to cancel. Do Not Use!
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it can be when expectations for support and communication are not met. Our goal is to make account changes and cancellations as straightforward as possible, and we regret that this was not your experience. We would like the opportunity to review your situation and ensure it is addressed properly. Please contact us directly with your account information, or send us a private message so we can investigate the delay and assist you with your request as quickly as possible. We appreciate you bringing this to our attention and hope to have the chance to resolve this matter. - Eleanor
Do NOT use this app. It is so broken in so many ways. There are so many easy fixes but they refuse to do them. First, you can NOT contact almost any of the suppliers, like really??? You have to do it through customers service which takes way too long and is such an inconvenience. Half the sellers on the platform are not active. So most of the stuff you sell will never ship. It's impossible to tell which suppliers are highly rated and which ones are not (they all have 5 star ratings.... okay, sure). There is no way to see your product connected in shopify. By that I mean in shopify if I want to see my product in Dsers, I can click view in Dsers, or if I am in Dsers, I can click on the product and it'll bring me to that product in my shopify store. There is zero way to do this in spocket. Also, if you try deleting a product in spocket it does NOT delete it in your store and again, there is no way to find it unless you look through each product for it's product image since they do not even sync product titles or anything. Hell, they almost never even sync inventory correctly. There's no "stop selling when out of inventory" option on spocket. I mean it's just INSANE how much the app is missing. Genuinely impossible to maintain a business if you use this app, I'm really not kidding.
We’re genuinely sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. We understand how frustrating supplier communication delays, inventory sync issues, and product management limitations can be — especially when you’re running a live store. That’s not the experience we want for our users. To clarify a few points: Supplier communication is routed through support to maintain accountability and ensure proper documentation, but we understand that speed is critical and are actively working on improving response times. Supplier activity and ratings are continuously monitored, and we remove inactive suppliers — though we recognize there is room for improvement in visibility and transparency. Product syncing and inventory behavior depend on specific settings and store configurations, and we’d really like to review your account to understand what may have gone wrong. We would genuinely appreciate the opportunity to investigate these issues directly and see how we can support you. Please reach out to us at [email protected] with your account details, and we’ll prioritize your case. Your feedback helps us improve, and we take it seriously.
Spocket deliver a shocking experience. Their platform barely works, constant issues with logging in among not being able to even use your product allowance for what you pay. You can report issues till you blue in the face, NOTHING GETS RESOLVED. All you ever get told is they have reported it to the tech team. Spocket is a company on the DECLINE. Obviously poor leaderhship. Their live chat support is also clueless. They also rate some suppliers which are known to be SCAMMERS like BigBuy Dropshipping as TOP NOTCH suppliers which is a joke. BigBuy has a 1 star rating on Shopify. Stay away from Spocket. Its a shitshow!!!
We’re truly sorry to hear about your experience and understand how frustrating this has been. This is not the level of service we aim to provide. We take feedback regarding platform performance, support responsiveness, and supplier quality very seriously. Our team would like the opportunity to investigate the issues you encountered, including the login problems, product allowance concerns, and your feedback regarding supplier ratings. Please reach out to us directly at [email protected] with your account details so we can review your case thoroughly and work toward a resolution. We appreciate you taking the time to share your feedback, as it helps us identify areas where we need to improve.
Will we seriously have to pay for access in 2026, even though other applications are free? No thanks .
We understand that pricing is an important consideration, especially with so many tools available today. Our goal is to provide reliable suppliers, automation, and support that help merchants save time and grow their business, but we also recognize that not every platform is the right fit for everyone. We appreciate you taking the time to share your feedback, and we'll continue working to improve the value we provide.- Eleanor
Awful application
We're sorry the app didn't work as expected. We'd like to help resolve the issue. Please tell us more about what happened or contact our support team so we can assist you.
After i have posted earlier today regarding my bad experience with spocket, the operation manager herself has contacted me to tackle the issue and appologize on the way the customer service had dealt with my complaint. She was really professional and has resolved my issue, i have been offered 3 month free of charge and a full refund for the period where i couldn't use my account for more than a month and no body could address my problem. I am looking forward to have to change the way i perceived the spocket team and i hope for a positive experience going now forward. Thank you!
Thank you for giving us the opportunity to make things right. We sincerely appreciate your patience throughout this situation, and we’re glad our Operations Manager was able to connect with you directly, resolve the issue, and address your concerns properly. Your feedback regarding the earlier support experience has been taken seriously, and we’ll continue working to improve both our service and communication moving forward. We’re grateful for your willingness to continue with us, and we look forward to providing you with a much smoother and more positive experience ahead. Thank you again for your trust and support.
Spocket has been a great tool for my dropshipping business. The access to US and EU suppliers makes a huge difference in shipping speed and product quality. The integration with my store was smooth, and importing products only takes a few clicks. Overall, it’s reliable, easy to use, and perfect for anyone looking to run a more professional dropshipping store.
Thank you so much for your kind feedback! We’re really glad to hear that Spocket has been a great tool for your dropshipping business. It’s great to know that the access to US and EU suppliers, faster shipping, and smooth store integration are making a positive difference for you. Our team works hard to make product sourcing and importing as simple and reliable as possible, so your feedback truly means a lot. If there’s ever anything we can do to further support your business, please don’t hesitate to reach out. Wishing you continued success with your store! - Eleanor
I strongly do NOT recommend Spocket. The app has benn barely functioning over a month, especially when it comes to integration with Shopify, which constantly fails or disconnects. For a fropshipping platform, this is completly unacceptable. The customer suppport is by far the worst I have experienced with any Shopify app. Responses are slow, generic and completly unhelpful. It feels like no one is actually solving the problem. Even worse, billing management is extremly problematic. Once you subscrube, it becomes very difficult to properly disable or cancel billing plan. The system is dsigned to trap users in subscriptions. Overall, this has been a very frustrating experience. One of the worst apps I have used.
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. What you described—especially the integration issues and difficulty with billing—is not the experience we want anyone to have. Our team would like to take a closer look at the Shopify integration problems and the billing concern to get this properly resolved for you. If you’re open to it, please reach out to us at [email protected] or share your store details with our support team so we can investigate and assist as quickly as possible. Your feedback about support response quality is also being taken seriously, and we’re working on improving both response times and the depth of assistance provided. We truly appreciate the opportunity to make this right. - Eleanor
If I could give zero stars I would as I have requested since October to have this account closed and to stop billing and every month they continue to bill my account $99.99. Every time a new payment goes through, I go through the whole process again to stop the billing only to wait a month to see if I am billed again. FIVE months now I am dealing with this and over $500 later I am still not sure if they are going to stop the March billing.
We’re really sorry to hear about this experience, and we understand how frustrating that must be. This is definitely not the level of service we aim to provide. Regarding billing, once a subscription is canceled, charges should not continue. We’d like to look into your account immediately and resolve both the sample and billing concerns. Please reach out to our support team at [email protected] with your account email so we can investigate and make this right as quickly as possible. - Eleanor
un gros NON , j'ai fais un essaie gratuit de 3 jours , ensuite j'ai pas trouver ce que je voulais . j'ai désinstallé application , mais les paiements continu de passer ! à nul part un peu canceller grrrrrrrrrr
Bonjour, nous sommes vraiment désolés pour la frustration que cela a pu causer. Nous comprenons à quel point des frais imprévus peuvent être contrariants. Si l'essai gratuit n'a pas été annulé avant son expiration, l'abonnement a peut-être été renouvelé automatiquement conformément aux conditions de l'essai. Cependant, nous souhaitons vraiment vous aider à régler ce problème. Veuillez contacter notre équipe d'assistance à l'adresse [email protected] en indiquant l'adresse e-mail utilisée pour votre compte afin que nous puissions localiser votre abonnement et vous aider à le résilier et à répondre à toutes vos questions relatives à la facturation. Nous ferons de notre mieux pour résoudre ce problème dans les plus brefs délais.- Eleanor
2 jours d’utilisation et on me débite ma carte. J’ai contacté le service client, ils m’ont promis un remboursement que je n’ai jamais eu. Le mois d’après je reçois encore un débit alors que j’avais résilié et supprimé l’application. Très déçu de leurs part.
Bonjour, Nous sommes sincèrement désolés pour cette expérience et comprenons parfaitement votre frustration. Après vérification, les prélèvements peuvent parfois apparaître lorsque l’annulation n’a pas été finalisée avant la date de renouvellement ou lorsqu’elle est effectuée via le store (App Store / Google Play), qui gère directement la facturation. Cela dit, ce n’est pas l’expérience que nous souhaitons offrir. Nous vous invitons à nous recontacter directement à [email protected] avec l’adresse e-mail utilisée lors de l’inscription afin que nous puissions vérifier votre dossier et procéder au remboursement si celui-ci est dû. Merci de nous avoir signalé ce problème, et encore désolés pour la gêne occasionnée.
ive deleted and cancelled this app after buying a sample over 3 months ago and I still have not received it. They also keep billing me even though I removed cc information and cancelled. shady shady
We’re really sorry to hear about this experience, and we understand how frustrating that must be. This is definitely not the level of service we aim to provide. Sample delivery times can sometimes be affected by supplier or shipping issues, but waiting this long is not acceptable. Regarding billing, once a subscription is canceled, charges should not continue. We’d like to look into your account immediately and resolve both the sample and billing concerns. Please reach out to our support team at [email protected] with your account email so we can investigate and make this right as quickly as possible. - Eleanor
Spocket provides a seamless dropshipping experience with high-quality products and dependable suppliers. The platform is intuitive, order fulfillment is smooth, and shipping times are excellent. A great solution for scaling an online store.
Thank you for your feedback! We’re glad to hear you’re enjoying Spocket’s seamless dropshipping experience, reliable suppliers, and fast shipping. We appreciate your support and are excited to be part of your store’s growth. We're here for you! Happy dropshipping!- Eleanor 😊
This app made product sourcing so much easier for my store. I was able to find fast-shipping products from the US and Europe and import them in just a few clicks. Shipping times improved a lot and customers are happier. Definitely worth using if you want faster delivery
We really appreciate your review! It’s awesome to hear that sourcing from the US and Europe helped speed up shipping and boost customer satisfaction. Thanks for being part of Spocket! We're here for you! Happy dropshipping!- Eleanor 😊
Using Spocket has significantly improved my store operations. Product importing is quick, order fulfillment is smooth, and inventory syncing works perfectly. I especially like the access to US and EU suppliers, which helps reduce shipping times and improve trust with customers. Overall, a very well-built and dependable app.
Thank you so much for your thoughtful review! We're thrilled to hear that using Spocket has improved your store operations and made product importing and order fulfillment smoother. It's great to know that access to US and EU suppliers has helped you reduce shipping times and build trust with your customers. We truly appreciate your support! - Eleanor
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