Spocket: US & EU Dropshipping

We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. What you described—especially the integration issues and difficulty with billing—is not the experience we want anyone to have. Our team would like to take a closer look at the Shopify integration problems and the billing concern to get this properly resolved for you. If you’re open to it, please reach out to us at [email protected] or share your store details with our support team so we can investigate and assist as quickly as possible. Your feedback about support response quality is also being taken seriously, and we’re working on improving both response times and the depth of assistance provided. We truly appreciate the opportunity to make this right. - Eleanor

We’re really sorry to hear about this experience, and we understand how frustrating that must be. This is definitely not the level of service we aim to provide. Regarding billing, once a subscription is canceled, charges should not continue. We’d like to look into your account immediately and resolve both the sample and billing concerns. Please reach out to our support team at [email protected] with your account email so we can investigate and make this right as quickly as possible. - Eleanor

Bonjour, nous sommes vraiment désolés pour la frustration que cela a pu causer. Nous comprenons à quel point des frais imprévus peuvent être contrariants. Si l'essai gratuit n'a pas été annulé avant son expiration, l'abonnement a peut-être été renouvelé automatiquement conformément aux conditions de l'essai. Cependant, nous souhaitons vraiment vous aider à régler ce problème. Veuillez contacter notre équipe d'assistance à l'adresse [email protected] en indiquant l'adresse e-mail utilisée pour votre compte afin que nous puissions localiser votre abonnement et vous aider à le résilier et à répondre à toutes vos questions relatives à la facturation. Nous ferons de notre mieux pour résoudre ce problème dans les plus brefs délais.- Eleanor

Hi there, we're really sorry for the frustration this caused. We understand how upsetting unexpected charges can be. If the free trial wasn’t canceled before it ended, the subscription may have automatically renewed according to the trial terms. However, we definitely want to help you get this sorted out. Please contact our support team at [email protected] with the email used for your account so we can locate your subscription and assist you with cancellation and any billing questions. We’ll do our best to resolve this for you as quickly as possible. Thank you for bringing this to our attention. - Eleanor

Bonjour, Nous sommes sincèrement désolés pour cette expérience et comprenons parfaitement votre frustration. Après vérification, les prélèvements peuvent parfois apparaître lorsque l’annulation n’a pas été finalisée avant la date de renouvellement ou lorsqu’elle est effectuée via le store (App Store / Google Play), qui gère directement la facturation. Cela dit, ce n’est pas l’expérience que nous souhaitons offrir. Nous vous invitons à nous recontacter directement à [email protected] avec l’adresse e-mail utilisée lors de l’inscription afin que nous puissions vérifier votre dossier et procéder au remboursement si celui-ci est dû. Merci de nous avoir signalé ce problème, et encore désolés pour la gêne occasionnée.

We’re truly sorry for the frustration you experienced connecting Spocket to Shopify. That’s not the experience we aim to provide, and it’s clear we fell short here. We understand how disappointing it is to go back and forth with support without a clear resolution, especially when it impacts your business decisions. Your feedback highlights a gap we need to address, and we’re actively working on improving both our integration flow and support escalation process. If you’re open to it, we’d appreciate the chance to review your case more closely and ensure this issue is properly addressed. Please reach out to us again referencing this review so we can prioritize your request. Thank you for taking the time to share your experience. - Eleanor

We’re really sorry to hear about this experience, and we understand how frustrating that must be. This is definitely not the level of service we aim to provide. Sample delivery times can sometimes be affected by supplier or shipping issues, but waiting this long is not acceptable. Regarding billing, once a subscription is canceled, charges should not continue. We’d like to look into your account immediately and resolve both the sample and billing concerns. Please reach out to our support team at [email protected] with your account email so we can investigate and make this right as quickly as possible. - Eleanor

We’re truly sorry to hear about your experience and understand how frustrating this situation has been. This is not the level of service we aim to provide, and we recognize the serious impact order cancellations, delays, and communication gaps can have on your business. Supplier-side cancellations and fulfillment delays are issues we actively work to minimize, and we acknowledge that in your case the resolution process took far longer than acceptable. We also take shipping errors and unanswered complaints very seriously, as these do not reflect our standards. Your feedback has been escalated internally for further review, and we would like the opportunity to properly investigate what went wrong and determine whether a resolution is still possible. Please contact us directly at [email protected] with your account details and reference this review so our senior support team can follow up accordingly. We appreciate you bringing these concerns to our attention, as feedback like this helps us identify gaps and improve our platform.

對於造成的不便，我們深表歉意，並感謝您向我們反映此問題。關於試用費用與帳單差異，我們不希望出現頁面顯示金額與實際扣款不符的情況。此類差異通常與您選擇的方案、適用稅金或訂閱週期有關，但我們理解這可能造成混淆。 在正常情況下，取消訂閱後收費應即停止，且信用卡資訊管理權應始終由您掌控。為加速帳戶核驗並解決帳單問題，請透過 [email protected] 聯繫客服團隊，並提供您的註冊電子郵件地址。我們將立即調查並處理此事。 - Eleanor

We’re truly sorry to hear about your experience — this is not the level of service we aim to provide, and we completely understand your frustration. Your feedback is very serious, and we appreciate you bringing it to our attention. We apologize for the difficulty you faced canceling your subscription and for any charges that occurred after you requested assistance. This should never have happened. We’d like to investigate this immediately, ensure your subscription is fully cancelled, and review any charges that may need to be refunded. Please reach out to us directly at [email protected] with your account details so we can resolve this as quickly as possible. We know this experience has been upsetting, and we want to make it right. Thank you again for sharing your concerns — your feedback helps us improve our processes and prevent this from happening to anyone else. - Eleanor

We’re really sorry to hear about your experience, and we understand how frustrating unexpected charges and delays can be. Spocket subscriptions begin after the trial period unless canceled beforehand, which is likely why the charges occurred. Simply deleting the app does not automatically cancel the subscription, as it needs to be canceled directly from the account settings. That said, we’re concerned to hear about the difficulty you had reaching our support team. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience. We’d really like the opportunity to look into this for you and make things right. Please reach out to us directly at [email protected] with your account details so we can review the charges and assist you promptly. - Eleanor

Thank you for taking the time to share your experience. We’re sorry to hear that things didn’t go as smoothly as they should have. Delayed responses, inaccurate inventory information, and feeling pressured are absolutely not the standards we aim to uphold. We truly appreciate you bringing these issues to our attention feedback like yours helps us improve our systems and our overall customer experience. We’d really like the chance to review what happened and address any remaining concerns. Please feel free to reach out to us directly at [email protected], and a member of our team will personally assist you. Thank you again, and we hope we’ll have the opportunity to serve you better in the future. - Eleanor

Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. While we do use AI to help provide fast support, you should always have access to real human assistance whenever you need it. If that wasn’t the case for you, we sincerely apologize; that’s not the level of service we aim to deliver. We’d appreciate the chance to make things right. Please reach out to us at [email protected], and a member of our team will personally assist you. Thank you again for your feedback; it helps us improve both our technology and our customer support. - Eleanor

We’re really sorry to hear about your experience that’s definitely not how things should work. You should never be charged for something you didn’t intend to sign up for, and we understand how frustrating this must be. Please reach out to our support team at [email protected] so we can look into your account, stop any unwanted billing immediately, and issue any appropriate refunds. We take situations like this very seriously and want to make things right as quickly as possible. Thank you for bringing this to our attention.- Eleanor

Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this situation caused. What you described is not the level of reliability or responsiveness we aim to provide, and I understand how damaging long delays can be—especially when you’re trying to get a new store off the ground. The delay with the supplier’s account verification and the lack of timely updates clearly created an unacceptable roadblock. While we did continue to follow up with the supplier, it’s clear that the process took far too long and left you without the ability to move forward. That’s on us, and we sincerely apologize for the impact this had on your launch timeline. Regarding your refund request, I’m sorry that experience also added to your frustration. We never want a customer to feel they’ve paid for a service they couldn’t properly use. If you’re open to it, we’d like to review your case again to ensure it was handled correctly and to see what we can do to make this right. Our team is actively working on improving supplier responsiveness, internal follow-up systems, and support resolution time so situations like this don’t happen again. Please feel free to reach out to us directly at [email protected] with your ticket number so we can take another look and assist you further. We genuinely appreciate your feedback—it helps us improve. Wishing you the best in your business journey, and thank you again for giving us the opportunity to listen and learn from your experience.- Eleanor

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience it’s absolutely not the kind of frustration we want for any of our users. To clarify, the app does offer a free trial, and no charges should occur unless the subscription is activated after the trial period. We understand how frustrating unexpected charges can feel, and we’d never want anyone to feel misled. We’re always transparent about billing terms, and these details are also provided by the app store at the time of installation. Regarding cancellation and payment methods: subscription management, refunds, and card removal are all handled directly through the App Store/Google Play Store, not within our app. This means you can cancel at any time, and refund requests can be made through the store’s support channel. Still, we want to help make this right. If you’d like us to look into your case more closely or guide you through the steps, please contact our support team at [email protected] and we’ll be happy to assist you personally. Thank you again for bringing this to our attention. We appreciate the chance to improve.- Eleanor

Thank you for taking the time to share your experience — we’re truly sorry to hear that your trial with Spocket didn’t go as expected. We understand how frustrating unexpected charges can be, especially when your intention was to explore the app briefly. While uninstalling an app on Shopify does not automatically cancel the associated subscription with all apps (including Spocket), we recognize that this may not have been clear, and we’re actively working to improve how this information is communicated during the signup and trial period. We also apologize for the delays and miscommunication you encountered with our support team. That’s not the experience we want for any of our users. Your feedback is being taken seriously, and we’re reviewing this internally to ensure we handle similar situations with more clarity and urgency in the future. Our team has already been in touch regarding a resolution, and we remain committed to working with you toward a fair outcome. If there's anything else you'd like us to review or clarify, please feel free to respond directly to the ongoing support thread, and we’ll make sure it gets the proper attention.