Spocket: USA & EU Dropshipping
Dropshipping US and EU products - Aliexpress Dropshipping
Rating
4.7
feedback
6,560
chart
#117
All reviews
Rating Breakdown
Review RSS Feed
Nov. 16, 2024
Spocket website becomes unresponsive frequently. Return policy does not transfer to shopify automatically, it is lot of work to move return policy for each product and not easy to maintain. Prices are too high for the product quality, branded items are cheaper than items avialable in spocket. Google ad comapin reject manyh product for advertising becuase issues with product images and product identification codes not available.
Nov. 14, 2024
Unexpectedly really bad for Europe and specially indoor gardening
Thank you for sharing your feedback, and we’re sorry to hear that your experience didn’t meet expectations, especially for Europe and indoor gardening. We always strive to offer a wide range of products and high-quality service, and we appreciate your input as it helps us improve. If you have any specific issues or suggestions, we’d love to hear more so we can better support you and address your concerns. Please don’t hesitate to reach out directly, send us an email at [email protected] – we’re here to help! - Eleanor
Nov. 10, 2024
I cancelled the app on the 24 of October and spoket still put a payment through on the 9th of November. This is unacceptable
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience caused by the unexpected charge. This is certainly not the experience we want for our users. We understand your frustration, and we’d like to resolve this as quickly as possible. Please contact our support team at [email protected], and we’ll look into the matter and ensure that any issues are addressed immediately. Again, we apologize for any inconvenience and appreciate your patience. - Eleanor
Nov. 7, 2024
Honestly? I'm not satisfied AT ALL for several reasons. 1) Products are overprice 2) Search engine is broken, if you're gonna look up for an item most likely you will never find of what you're looking for. 3) Monthly subscription is too high comparing other drop shipping apps. 4) You have to be lucky to find a good quality product. 5) A lot of suppliers are using similar products. 6) They don't have vast amount of product collections. Spocket needs to upgrade their platform like literally. Don't take my words for it, give it a try, you will have a free trial to use first. Good-luck everyone.
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with our app didn’t meet your expectations. We take your concerns seriously and we’re committed to improving. Pricing: We understand that pricing is an important factor, and we’re always looking for ways to bring more value to our users. We will keep your feedback in mind as we evaluate our pricing structure. Search Engine: We're sorry the search function didn’t meet your needs. We’re actively working to enhance the search experience, and your input is really valuable to us. Subscription Cost: We’re always comparing ourselves to other platforms to ensure we're offering competitive value. We’ll take your feedback into account as we review our plans and pricing. Product Quality & Variety: We're continually working with suppliers to improve product selection and quality. Your comment about finding good quality products is something we’ll address with our team. We truly appreciate your insights and encourage you to reach out to our support team if you’d like to discuss these concerns further or need help finding specific products. We want to help you get the best out of your experience. Please send us an email at [email protected] Thanks again for your honest review, and we wish you all the best in your business endeavors! - Eleanor
Nov. 4, 2024
Prices are very high and no way to contact Spocket. Vendors doesn't ship product on time.
Thank you for sharing your feedback. We’re really sorry to hear about your experience with pricing and shipping delays, and we truly understand how frustrating that can be. We work closely with our suppliers to ensure timely fulfillment, but we know there’s always room for improvement. Regarding pricing, we constantly evaluate our plans to ensure we're offering the best value for the features and quality we provide. We’d love to hear more about your specific experience, so please feel free to reach out to our support team directly at [email protected] We're here to help resolve any issues and make your experience better. Thank you again for your feedback—it’s invaluable in helping us improve. - Eleanor
Nov. 2, 2024
I love that it asks this rating before I see the output
Thank you for your feedback. I’m sorry to hear that you had a less-than-satisfactory experience with us. We’d love to make this right, so please reach out to us at our Live Chat is open 24/7 and our email address is [email protected] We hope to have the chance to serve you better. - Eleanor
Oct. 31, 2024
Bad customer service. If you forgot cancel a free trail, they would only refund 20% even if it's only minutes past the free trial.
I’m sorry to hear about your experience. We strive to provide excellent customer service, and I appreciate your feedback. I understand your frustration regarding the refund policy. Please reach out to us directly so we can look into this further and see how we can assist you better. Please send us an email or chat with us at [email protected] Your satisfaction is important to us, and we want to make things right. Thank you for bringing this to our attention. - Eleanor
Oct. 28, 2024
On their pricing plan in shipify app store, It says; they have a free plan available but there is none. free trial and free plan is not the same . they have free trials but no free plan. False information is never a good deal my friends. Sorry that i don't trust this app anymore.
Thank you for your feedback. We understand your frustration regarding the confusion between the free trial and the free plan. We strive for transparency, and we’re sorry for any misunderstanding. Your concerns are important to us, and we’ll work to clarify this information. If you have any further questions or need assistance, please reach out. Our Live Chat is open 24/7 and our email address is [email protected] .We appreciate your input! - Eleanor
Oct. 20, 2024
pas sérieux ! attention à tous !! ils prélévent même quand vous êtes désabonnés.
Nous sommes vraiment désolés d'apprendre votre expérience et nous comprenons votre frustration. Votre avis est important pour nous, et nous souhaitons résoudre ce problème rapidement. Pouvez-vous s'il vous plaît nous contacter directement afin que nous puissions examiner votre situation et vous aider ? [email protected] Merci de votre compréhension. - Eleanor
Oct. 19, 2024
My experience with Spocket has been nothing short of infuriating. After canceling my subscription, they lured me into accepting a "free trial month" with the promise that my account would be automatically canceled afterward unless I chose to continue. Despite this clear agreement, they went ahead and charged me about €93 on October 19th for a service I didn’t want or use. Their customer support has been completely unresponsive, providing no solutions or explanations. I have already filed formal complaints with the Better Business Bureau and am actively working to spread awareness of this issue. On Trustpilot, I’ve seen many other users with the same problem, yet Spocket continues to ignore them. To make matters worse, many of their positive reviews seem fake, likely written by bots or artificial intelligence, as those accounts have only reviewed Spocket and nothing else. If you’re considering using Spocket, beware. Their billing practices are dishonest, and their customer support is practically non-existent. Don’t make the same mistake I did.
We sincerely apologize for the experience you’ve had with our service. Your frustration regarding the billing and customer support is valid, and we take this feedback seriously. We are committed to resolving issues like yours and improving our processes. We encourage you to reach out to our support team again, as we want to ensure that your concerns are addressed. We appreciate your feedback and hope to have the opportunity to make this right. Thank you for sharing your experience. - Eleanor
Oct. 19, 2024
Moeilijk om vanaf te komen, abonnement stop zetten niet te doen met dat menu en k#t pop-ups. na opzegen proef periode alsnog geld afboeken. Charge me even after stopping the trial of 14 days
Oct. 17, 2024
The customer service is unsatisfactory. Several suppliers fail to respond to inquiries or address issues adequately. Obtaining a direct response seems impossible, as interactions with the company often feel like an endless loop. Considering the amount I paid for the service, the experience has been very disappointing. It took more than 20 days for a supplier to dispatch an item to my customer, and even then, the wrong size was sent. Now, over 10 days have passed, and I am still awaiting a reply regarding the return of the item.
Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you’ve faced. We take customer service very seriously, and your feedback helps us improve. I understand how frustrating delays and communication issues can be, especially when you’re relying on our service. Please reach out directly to our support team at [email protected], and we will prioritize your case to ensure it’s resolved promptly. We appreciate your patience and are committed to making this right for you. - Eleanor
Oct. 16, 2024
Unfair Billing and Poor Customer Service – Avoid! I signed up for Spocket's free trial and thought I had canceled before the trial ended. To my surprise, I was charged $299 USD without any clear notification. Their confusing cancellation process and lack of proper communication led to an unwanted renewal. When I reached out for a refund, Spocket refused, even though I had not used the service. They offered a free month, which was pointless since I had no intention of continuing. After researching, I found many others facing similar issues—unauthorized charges, deceptive practices, and poor customer support.You can check out the thread here: https://www.reddit.com/r/dropship/comments/ob83it/should_you_use_spocket/ Spocket's service feels like a trap. Be cautious if you’re considering using this platform. There are better and more transparent alternatives out there. IMPORTANT: if you’re still seeing this review, it means they never issued a refund, despite their kind reply to this message
Thank you for sharing your experience, and I sincerely apologize for the issues you've encountered. We strive to provide clear communication and a seamless experience for all our users, and I'm sorry to hear we fell short in your case. Your feedback regarding the billing process is invaluable, and we take it seriously. I encourage you to reach out to our support team at [email protected] so we can address your concerns directly and work towards a resolution. We appreciate your patience and hope to regain your trust.
Oct. 9, 2024
i am unable to see first
Thank you for your feedback. I’m sorry to hear that your experience didn’t meet your expectations. We strive to provide a great environment for everyone, and I’d love to understand more about your concerns. Please feel free to reach out directly send us an email at [email protected] so we can address this and improve. - Eleanor
Sept. 30, 2024
For the products shipped from EU and shipped to EU, the shipment time being shown is 15-30 days. Hilarious!
Thank you for your feedback! We understand that shipping times can be frustrating, and we’re constantly working to improve our processes. While we aim for timely deliveries, certain factors can sometimes extend shipment times. We appreciate your patience and hope to provide a better experience in the future! If you have any other questions/concerns you can reach out to us 24/7 through our chat channel or send us an email at [email protected] again we thank you for giving Spocket a chance and we hope to see you again in the future. For now, we wish you good luck in your future endeavors. - Eleanor
Sept. 27, 2024
I had a very disappointing experience with the fulfillment service Sprocket on Shopify. Despite their positive reviews, I would not recommend them. I was charged twice for a prebuilt store, but what I received was an empty template without products or customization. Their customer support was unresponsive and unhelpful, constantly saying they'd get back to me, but they never did. I decided to cut my losses after being charged for something I didn’t receive, but they then charged me $200 for a monthly subscription to a non-provided store. After months of back-and-forth, they promised a 50% refund, but seven months later, I still haven't received anything. Save yourself the time and frustration; avoid this service.
Store
My Store
Using app
4 months
Sept. 20, 2024
I strongly recommend that you do not download this software, it is really disgusting. There was obviously a 14-day free trial period, but after choosing it, I couldn’t cancel it at all. I uninstalled it after watching it for a few minutes after downloading it for the first time. But they still deducted my money, tried to cancel the subscription several times, but refused to return my money. It’s really disgusting.
Thank you for your feedback. We're truly sorry to hear about your experience and understand your frustration. We strive to provide a smooth user experience, and it’s concerning to hear that you faced issues with the cancellation process. Please reach out to our customer support team directly at [email protected] , and we’ll do our best to resolve this matter for you. Your satisfaction is important to us. - Eleanor
Sept. 19, 2024
I am having the worst time ever with Spocket's Tech and Customer Service. At the point, it seems I've been in contact with all their agents and bots. Yet none is able to help me move my account along. I opened the account a week ago and up till now, I dont have a working Shopify store. They deleted the wrong store and I have tried all I could to move things along - even opening another Shopify store at my own expense. unfortunately I paid for the Empire annual package and even though Im still within the 14 days trial, I can't get out without losing all that. I am a very small business hoping to start work as quickly as possible. 1 week is down and now no one is communicating with me. I have an account but no store to push all the products to. So no trading. I am really at my wit's end because I see all theses agents online and I write to them - respectfully - but I am being ignored. It seems no one knows what they are doing and I get conflicting advices from each of them! At this point, I just need to be able to cancel and get my money back. What could be improved? Tech Support and Customer Service.
Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you’ve faced with our tech and customer service. Your frustration is completely understandable, especially as a small business trying to get started. We are committed to improving our support processes, and your feedback is invaluable. I encourage you to reach out directly to our support team at [email protected], and we will prioritize your case to help resolve the issues with your account and explore your cancellation request. Thank you for your patience, and we hope to make this right for you.
Sept. 19, 2024
Garbage platform. Customer service is painfully slow. Don't let the fancy purple paywall convince you this is a good platform. They automatically set seller processing and shipping times to 1 day, so that they appear to ship orders fast when in reality it takes 2 weeks. Even the sellers weren't aware of the 1 days processing time shown on their seller profiles. Each vendor can be found on Oberlo or AliExpress. A lot of the sellers on Spocket are drop shipper's themselves. They have no protections in place for the seller or customer. You are just left to dry if something goes wrong.
I'm sorry to hear about your experience. Your feedback is important, and we take it seriously. We aim to provide quality service and support, and it’s clear we fell short in your case. We’d love the opportunity to address your concerns directly and improve your experience. Please reach out to our customer service team. Our Live Chat is open 24/7 and our email address is [email protected], and we’ll do our best to assist you. Thank you for sharing your thoughts. - Eleanor
Sept. 13, 2024
We’re truly sorry to hear about your experience and understand your frustration. This is definitely not the level of service we aim to provide. We’d like to resolve this issue as quickly as possible and make things right. if you need more help. Our Live Chat is open 24/7 and our email address is [email protected] - Eleanor