Spocket: US & EU Fast Dropship
Dropshipping US and EU products - Aliexpress Dropshipping
Rating
4.5
feedback
904
chart
#148
All reviews
Rating Breakdown
Review RSS Feed
May 12, 2025
They will not let you use the app whatsoever till you pay for a plan. This is an issue since I can't even tell if they sell my product or not. I have the app downloaded, I can see where I can search products but there is a popup that does not leave and forces you to pay before you can even browse the app for it's features.
Thank you for your feedback, and we're sorry for any confusion or frustration caused. We do offer a 14-day free trial so you can explore the app and its features without being charged. It sounds like the pop-up you encountered may have caused some misunderstanding — it's part of the trial activation process, and once you start the free trial, you'll have full access to browse products and test the platform. If you're still having trouble getting started, please feel free to reach out to our support team at support@spocket.co — we'd be happy to guide you through the setup and ensure you get the full experience risk-free. We appreciate your input and hope you'll give the trial a try! - Eleanor
May 10, 2025
Garbage, i got scammed. I was looking for new suppliers and signed for spocket but the SAME DAY i turned around and canceled due to finding a cheaper monthly plan. Fast forward to today and ive gotten charged 100 dollars and now no respresenatives are available and the ai wont even take a new chat after ive described my issue. If the app had any merit, situations like these completely ruin any chance at building trust and i do not reccomend.
May 6, 2025
Had a conversation in Spocky chat system last month , ask for a refund and stop membership , because i no longer needed.They agreed and weeks after, sent a message in Spocke said either 20% refund or a extra free month and charged me another month membership , because they did not stop membership as agreed from chat . I think you should contact me by email instead of Spocket, because i did not loggin since last time ,how am i suppose to see you message week after? I will not be so frustreret if you say no to refund, i am so angry the way you run the business . Becareful when you stop your membership !!
Thank you for sharing your experience, and we're genuinely sorry to hear that you felt let down by your trial experience with Spocket. We understand how frustrating unexpected charges can be, especially when you're simply exploring a service. To clarify, Spocket offers a 14-day free trial which converts into a paid subscription if not canceled before the trial ends. We aim to make this clear during sign-up and in our terms of service. However, we take feedback like yours seriously, especially around communication — and we're currently working on improving how and when we notify users about upcoming charges. We never want any of our users to feel misled or unheard. If you feel your situation hasn't been fairly reviewed, we’d be happy to re-examine it. Please reach out to us directly at support@spocket.co, and mention this review so our team can prioritize your case. We appreciate you giving Spocket a try and hope we can make this right. - Eleanor
April 23, 2025
This company is definitely a scam with unethical business practice From day one I requested a refund and my request was approved, but since 12/26/2024 I have been sending them messages daily and unfortunately they have not sent my money. I filmed the conversation and will post a video on YouTube so you can benefit from my experience.
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. We take all concerns very seriously, and it’s never our intention to cause frustration or delay. We understand how important timely communication and refunds are, and we sincerely apologize if your refund process has taken longer than expected. This certainly isn’t the standard we aim to uphold. Please reach out to us directly and reply to the email sent by Leah so we can look into this urgently and ensure your refund is processed as promised. We’d like to make this right. Thank you for your patience, and again, we’re sorry for the inconvenience caused. - Eleanor
March 26, 2025
⭐☆☆☆☆ SCAM COMPANY – STAY FAR AWAY!!! I USED SPROCKET FOR A YEAR AND CANCELED BEFORE MY RENEWAL DATE. EVER SINCE THEN, THIS COMPANY HAS BEEN NONSTOP TRYING TO CHARGE MY CARD FOR NEARLY $300 EVERY 2–3 DAYS FOR THE LAST THREE MONTHS. MY BANK KEEPS BLOCKING THEM, BUT THEY WON’T STOP. IT’S HARASSMENT, AND IT’S INSANE. TO MAKE MATTERS WORSE, THEY SIGNED ME UP FOR A FREE TRIAL OF SOME STUPID APP CALLED DROP GENIUS—WHICH I NEVER ASKED FOR, NEVER USED, NEVER WANTED—AND THEN HAD THE NERVE TO CHARGE ME $100 FOR IT. WHEN I REACHED OUT, THEY PROMISED A REFUND. I WENT THROUGH ALMOST 50 EMAILS WITH THEIR TEAM OVER FIVE MONTHS, CONSTANTLY BEING TOLD “YOU’LL GET YOUR REFUND SOON.” THEN OUT OF NOWHERE—THEY GHOSTED ME. NO REFUND. NO REPLIES. JUST SILENCE. THIS COMPANY IS A STRAIGHT-UP SCAM. THEY LIE. THEY STEAL. THEY HIDE. DO NOT TRUST THEM. THEIR “SUPPLIERS” CAN BE FOUND EASILY WITH A SIMPLE GOOGLE SEARCH. THEY’RE JUST A WORTHLESS MIDDLEMAN TRYING TO MILK YOU FOR EVERYTHING THEY CAN. STAY AWAY FROM SPROCKET. THEY ARE CROOKS. THEY RIP PEOPLE OFF. THEY ARE EVERYTHING WRONG WITH E-COMMERCE APPS.
We sincerely apologize for the frustration you’ve experienced. We take all concerns seriously and are truly sorry to hear about the issues you've encountered. First and foremost, we want to clarify that this situation is not reflective of the experience we aim to provide. We do not authorize any unrequested charges, and we understand how upsetting this must be for you. We’re also disappointed to hear about the difficulty you’ve faced with our support team. This is not the level of service we strive for, and we deeply regret the communication breakdown. In regard to the unauthorized charge for Drop Genius, we are looking into this matter immediately. This should never have happened, and we will ensure that a refund is processed as quickly as possible. Please send us a direct message with your details (or reach out to our support at support@spocket.co, and we will escalate this matter to ensure it is resolved. We are also taking immediate steps to review our processes and make improvements to ensure no other customer experiences similar issues. Your feedback is invaluable in helping us make necessary adjustments. We appreciate your patience and understanding as we work to address this.
March 17, 2025
I have used Spocket for a while now. Usually, I have a good experience; however, I placed an order with a supplier, and the spocket system has duplicated the order 27 times leaving me out of pocket a lot of money as the transactions have all been completed. Money has been taken from my bank account! The customer service has been awful, and the only response I get from them is, "We've already reached out to the supplier and asked them to cancel the duplicate orders." This happened at the beginning of the week, and it's now the end with no clear resolution from Spocket. This should not be this difficult. I have now gone through PayPal to dispute the duplicates, as I'm still waiting for thousands of dollars to be returned to my bank account. There are also credit card and transaction fees that I doubt I will get back from Spocket.
Thank you for sharing your experience, and we sincerely apologize for the issues you’ve encountered with the duplicate orders and the resulting frustration. We understand how stressful it must be to deal with these unexpected charges and delays. We take these matters very seriously, and we are genuinely sorry that our customer service hasn’t met your expectations during this process. Please know that we are actively investigating the issue with the supplier and working hard to resolve the situation as quickly as possible. Please send us a reply to the email sent you to. - Eleanor 😊
March 12, 2025
worst app in this dropshipping market. not working properly and way expensive. useless
Thank you for sharing your feedback, and we’re truly sorry to hear that your experience with Spocket hasn’t met your expectations. We understand how important it is for our platform to work smoothly and provide value, and we apologize for any frustration caused by the issues you’ve encountered. We’re constantly working to improve the app and ensure it meets the needs of our users. If you're experiencing technical issues or challenges with the platform, please don't hesitate to reach out to our support team so we can assist you in resolving them. Regarding the pricing, we strive to offer a range of plans and features that cater to different business needs. However, we understand that every business is unique, and we’d be happy to discuss your specific needs to see if there's a better plan that suits you. We genuinely value your feedback and hope you’ll give us the opportunity to address your concerns and improve your experience with Spocket. - Eleanor
March 12, 2025
Be careful! Their payment system is not transparent. They continue to charge directly to your card even after you remove the app from your store.
Thank you for sharing your feedback, and we sincerely apologize for the experience you’ve had. We understand your concerns regarding our payment system and take matters like this seriously. Once the app is removed from your store, there should be no further charges. If you've experienced additional charges, it may be related to an existing subscription or payment cycle. Please contact our support team directly so we can investigate this issue and resolve it for you as quickly as possible. We genuinely value your business and want to ensure that you have a positive experience with Spocket. Please feel free to reach out to us at support@spocket.co with any details, and we’ll work with you to address the situation promptly. Once again, we apologize for the inconvenience and thank you for bringing this to our attention. - Eleanor
Feb. 21, 2025
Long ago, I removed this app from my Shopify store, but a dropshipper STILL refused to remove my handmade products from their website. I revoked authorization last YEAR for this arrangement. The store is Veautie.com, and they had the audacity to send me an email saying that they're allowed to sell my products through the CANCELLED Sprocket arrangement. I WANT THIS RESOLVED!! VERY UNPROFESSIONAL!!
Jan. 3, 2025
Meget useriøs app. Umulig å avbryte medlemskap!
Takk for at du deler din tilbakemelding. Vi beklager opplevelsen din. Vi streber etter å gjøre prosessen så smidig som mulig, og vi hjelper deg gjerne med å løse eventuelle problemer med å avslutte medlemskapet ditt. Ta kontakt med kundestøtteteamet vårt, så skal vi sørge for at saken blir løst raskt. på support@spocket.co
Dec. 31, 2024
nicht benutzbar, muss bezahlt werden
Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie den Dienst nicht nutzbar fanden. Wir bemühen uns, unsere Angebote klar und einfach zu gestalten, und wir verstehen, dass Preis und Zugänglichkeit wichtige Faktoren sind. Wenn Sie möchten, helfen wir Ihnen gerne dabei, das Produkt optimal zu nutzen, oder gehen auf Ihre speziellen Bedenken ein. Wenden Sie sich an support@spocket.co, und wir werden unser Bestes tun, um alle Ihre Probleme zu lösen. Wir freuen uns über Ihre Anregungen und hoffen, dass wir Ihre Erfahrungen in Zukunft noch verbessern können! - Eleanor 😊
Dec. 25, 2024
I am extremely dissatisfied with my experience with Spocket. After one year of using their service and paying $948 for an annual subscription (12/2023 to 12/2024), I only managed to sell 3 products, as all other orders were either canceled or undeliverable. Throughout the entire period, there were frequent synchronization issues that caused numerous problems. Despite these recurring issues, I communicated politely and attempted to resolve matters fairly and openly. While the Spocket support team responded quickly, they often could only mediate. Suppliers were frequently unreachable, and there were long wait times. Delivery times were often not met, or products were canceled afterward. When I wanted to cancel due to these difficulties, I was offered a 3-month free plan. However, this could only be activated if I switched from PayPal to a credit card. After providing my credit card details, I was promised an additional three-month free extension, and the subscription was supposed to continue afterward. Instead, at the end of the contract period, I was charged another annual fee of $948. The promise of an anytime downgrade option is also misleading, as this only occurs with an additional payment and is credited to the existing plan. Moreover, canceling the plan results in immediate loss of access, despite having paid, and all communication via chat is cut off. After 4 to 5 back-and-forth emails with a senior customer service representative, I was offered a 50% refund of the $948 Unicorn Plan, which I find outrageous and unacceptable. If the service had been perfect, I would have only needed a Pro Plan for $288, as only 30 premium products were relevant to me. During my time using Spocket, there were a total of 10 orders, only one of which was fulfilled. The products and service provided by Spocket are not competitive in the European market. Additionally, it became apparent over time that about 80% of the products come from BigBuy and are merely sub-products on the European market. To date, there has been no solution, and all communication with the support team via chat is now blocked. Communication is now only possible with senior managers, and since Spocket is based in Vancouver, Canada, there is a significant time difference. Beware and stay away from Spocket. In light of this negative experience, I cannot recommend Spocket at all.
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the challenges you've encountered during your time with Spocket. We understand your frustration, and we deeply regret that your experience with our platform did not meet your expectations. We take your concerns seriously, especially regarding the issues with synchronization, product delivery, and customer support responsiveness. Our goal is to provide a smooth and reliable experience for all our users, and it’s clear that we fell short in your case. We also apologize for any confusion caused by our subscription and downgrade policies. We are constantly working to improve our services, and your feedback will play a key role in guiding these improvements. In regard to the 50% refund offer, we understand that this might not have been satisfactory given your experience. We’d like to look into your case again to ensure you’re being treated fairly and to explore any further resolution options. Our team is available to assist you, and we can work together to ensure a more satisfactory conclusion. We also regret that communication channels were blocked and understand the inconvenience this caused. We are reviewing this issue internally and will address any obstacles in our communication system moving forward. We appreciate your feedback and your patience as we work to improve our service. If you’re open to it, we would be happy to continue the conversation and find a resolution that feels fair to you. Please feel free to contact our support team directly at support@spocket.co or reach out to us via email to initiate the next steps. Once again, we apologize for the inconveniences you’ve experienced, and we hope to regain your trust. - Eleanor
Dec. 5, 2024
Can`t recommend! The worst platform I have used ever and I have tried them all! There is not even one thing working properly. Order fulfillment is a big disaster and the fees for shipping and transaction are so high that I have to increase the price so high that the customers wont buy. So I am spending on ads and on this platform a whooping 100 Bucks and I am not really sure for what here!!!! Even when checking the price suggestions. the suggested retail price is lower than when putting item cost, shipping cost and fees together. I don`t know which light bulb came up with that, but this is just ridiclious. From 10 Orders, 6 has been canceled and I am still awaiting my refund which they hold back. This is totally wrong Shipping cost from EU countryx to EU country is higher than any international shipping service would charge. A warehouse in Spain ships to the US for 8.99USD and to England for 5.99USD. Then the shipping cost from Spain to Germany which costs usually 4-6USD, is charged with crazy 18.99USD. No one actually cares what price is set and there is no real professionalism behind there!
Nov. 29, 2024
no free plan
Using app
8 minutes
Total reviews
1
Average rating
1.0
Thank you for your feedback! We understand how important a free plan can be for some users. While we currently don't offer one, we have a 14- day free trial you may avail,we’re constantly working on improving our services and will definitely take your suggestion into consideration. In the meantime, if you have any questions about our plans or need assistance, feel free to reach out, and we’ll be happy to help!Happy dropshipping!- Eleanor 😊
Nov. 27, 2024
Not easy to navigate at all. It seems like you should have access to your store for the $1 but then it charges you again. And you have to go through other apps and pages that also charge you. It’s not even worth the time to figure it out if you’re a beginner.
Thank you for sharing your feedback, and we’re sorry to hear that you had a frustrating experience. We truly value our customers and strive to make the navigation and process as simple as possible. Regarding the $1 access, we understand how it may have been unclear, and we are continuously working on improving communication to ensure everything is transparent. We also understand that dealing with additional charges and apps can feel overwhelming, especially for beginners. We’re constantly refining our platform to make the experience smoother for all users. If you ever need assistance, our support team is available to guide you through the process send us an email at support@spocket.co We truly appreciate your input, and we hope to have the opportunity to improve your experience. - Eleanor 😊
Nov. 28, 2024
It's easy to use, but the data shared about the products is lacking for online sales. For instance, the EAN codes are lacking, and affiliates and SEO/Google Shopping platforms block these products for publication as they are not seen as 'authentic'. Additionally, the quality of supply is quite poor. They only have small brands, without EAN codes. We don't know if products are tested, so it's shady. When we highlighted our concern, they were also not helpful. They don't understand marketing. They want you to use the platform, but like this, you can not sell their products. So worst ROI.
Thank you for the great feedback! We're so happy to hear that you found Spocket easy to use. Our goal is to provide a smooth and efficient experience for our users, and it’s wonderful to know we’re meeting that expectation. If you ever need any assistance, feel free to reach out. We're here to help!Happy dropshipping!- Eleanor 😊
Nov. 28, 2024
I signed up for the free trial. Uninstalled it to cancel the subscription (the way it is done on shopify for whatever stupid reason), and they keep attempting to charge me month after month. Disputing charge, and notifying Shopify. This is fraudulent activity.
Nov. 23, 2024
Terrible app, terrible services and products. I switched to another app, they continue to charge me the monthly cost, because there is no DELETE PLAN button in the account and despite the reminders and the uninstallation of the app, they ignore every request. I will take legal action.
Nov. 16, 2024
Spocket website becomes unresponsive frequently. Return policy does not transfer to shopify automatically, it is lot of work to move return policy for each product and not easy to maintain. Prices are too high for the product quality, branded items are cheaper than items avialable in spocket. Google ad comapin reject manyh product for advertising becuase issues with product images and product identification codes not available.
Nov. 14, 2024
Unexpectedly really bad for Europe and specially indoor gardening
Thank you for sharing your feedback, and we’re sorry to hear that your experience didn’t meet expectations, especially for Europe and indoor gardening. We always strive to offer a wide range of products and high-quality service, and we appreciate your input as it helps us improve. If you have any specific issues or suggestions, we’d love to hear more so we can better support you and address your concerns. Please don’t hesitate to reach out directly, send us an email at support@spocket.co – we’re here to help! - Eleanor