Spocket: US & EU Dropshipping
Dropshipping US and EU products - Aliexpress Dropshipping
Rating
4.2
feedback
530
chart
#221
All reviews
Review RSS Feed
Aug. 23, 2025
I am really Pissed off I was billed when I should not have been billed, I should have been billed the 25 of Sept because of a technical difficulty on your end. Now another problem.....I signed up for PRO which means I am allowed to upload 250 products to my store. I have up loaded 59 products and now you are telling me I have to upgrade to add more.
June 2, 2025
products on app is like other similar apps that all are free or have free plan, too bad thing is have NO ANY IMAGE SEARCH OPTION!!! no any extra option and have no free plan, NOT RECOMMENDED PS: Thank you for your reply. I appreciate you acknowledging the issues I raised. While I understand that Spocket aims to offer a premium experience, the current technical issues—especially the inability to import orders—are very disruptive to my business. I’ve already reported this problem to the support team, but it remains unresolved after several days. However, I appreciate that after my review, the support team followed up and worked to identify the issue. I also accept the offer to explore the platform further and see how things improve. I’m hopeful that with ongoing improvements and support, Spocket will become an even better solution for dropshippers like me. I truly hope Spocket can resolve these technical issues promptly. Features like image search and a smoother user experience are essential for busy store owners like me, especially since other platforms offer these at no additional cost. Looking forward to seeing the platform’s progress.
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We understand that many users appreciate features like image search and free plans, and your input helps us prioritize what to improve. While our app currently focuses on delivering, we’re actively exploring ways to enhance the user experience, including the possibility of adding an image search option in the future. As for the pricing, we aim to offer a premium experience with dedicated support and frequent updates. That said, we truly value feedback like yours as it helps us better understand what users are looking for. If you're open to it, we'd love to hear more about what specific features you’d find most helpful. You can reach us anytime at [email protected] - Eleanor
Dec. 5, 2023
The previous experience has a problem and the issue has been eventually resolved in a positive way.
Hello Life In VIP! We’re so grateful that you took the time to share your feedback with us! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at [email protected] - Abby
July 12, 2023
The app is unfortunately not great. Several issues occur at every step, from importing products to simply browsing their product library or paying for the orders: cache needs to be cleaned endless numbers of times, product library crashes often, only credit cards are accepted (not debit) and this is not said anywhere until you discover it at the checkout for the first order. Assistance takes days to solve the easiest issues, apart from the amazing Prinz who is always super quick and effective. Thank you Prinz!
Thank you for your feedback! We’re pleased that Prinz was able to provide you with exceptional service. We are also very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at [email protected] so we can look into this matter right away. Thank you for your understanding and patience! - Abigail
May 16, 2023
Good so far, I don't have much experience with this yet but Spocket has definitely made it easier to learn and start this e-commerce process.
We’re glad that you were satisfied with your experience and would love to hear some additional feedback about how we could improve our service even more. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, feel free to reach out to us 24/7 through our chat channel or you can send us an email at [email protected] - Abigail
Nov. 7, 2019
I have found the suppliers run out of stock and don't restock for weeks on end. The products are FAR more expensive than AliExpress ..the shipping costs are extortionate. I wish the "cost" would import to Shopify along with the price etc. I always have to manually go in and maintain "cost" on Shopify after an import
Thanks for your feedback! We are grateful to hear your comment as this helps us know which areas in Spocket we need to improve on especially when it comes to suppliers. Someone from the Support team will be in touch and hopefully, get more insight on your end.
Nov. 3, 2019
Too many "premium" products. Products that actually sell, are placed in this category. If spocket wants to be a leader in dropshipping, don't force people to pay for your premium plans.
Thank you for sharing your feedback — we truly appreciate you taking the time to let us know how you feel. We understand your concern about the number of products marked as "Premium." Our goal is to offer a wide range of high-quality items from reliable suppliers, and Premium products often come with faster shipping, better profit margins, and trusted sourcing, which many of our users look for. That said, we hear you. Striking the right balance between unique and Premium offerings is something we're continuously working on. Your input helps us make improvements, and we’ve shared your thoughts with our product team for review. Thanks again for your honest feedback. We’re here if you’d like to discuss further or need help finding high-performing products on your current plan. - Eleanor
Feb. 13, 2019
I'm new to Shopify and I'm getting ready to launch my store. I do have a few concerns about using Spocket. At first glance, the items and integration seem good. Also, I like the shorter shipping times. Here are my concerns, though. First, I signed up for the 250 products option but I didnt realize it was listing of the products vs selling. When I look at the next tier, there really aren't extra services just the option to list extra products. So, to stock my store, I have to use other vendors or pay the higher price before I see if the products sell as well as other vendors. Also, I paid for the full year and if I want to go upward, my option is only to pay for the larger amount full year. I'm trying to work with customer support to see how I can get the higher level and go to a monthly plan. This brings me to my second concern. 24/7 support means I can reach out 24/7 but they are not available 24/7. So, I can't seem to do business when it is convenient to me but rather it is convenient to them. And, since I can't talk to their vendors with an issue because they are the pass-through, this can cause a customer issue for me, a new store. I will say, the one time I had a vendor issue, they eventually responded and allowed someone from the vendor to reach out. This is why I'm giving three stars or it would be two stars. Stay tuned as I launch. I hope I don't have to eliminate them as a vendor. I really need a reliable vendor who ships out of North America.
Using app
4 days
Total reviews
2
Average rating
2.0
Thank you for your honest and detailed feedback. We really appreciate you taking the time to share your experience. We’re glad to hear that you found the interface user-friendly and the product descriptions generally solid, especially from vendors in Australia, Canada, the USA, and Spain. We also appreciate you recognizing the effort it takes to find those “hidden gem” products know it can make a real difference. That said, we completely understand your concerns about limited search results and inventory levels, particularly within certain product categories. Expanding supplier diversity and improving stock availability are both areas we’re actively working on. Your feedback helps guide those improvements, and we’d love to hear more if you have specific categories or product types you’d like to see. Thanks again for helping us get better! - Eleanor
Feb. 20, 2018
I am on the fence between 3 and 4 stars. The interface is nice. With Australia, Canada, USA, and Spain vendors, most product descriptions are better than those limited to China, though some from China are also included. Restricting product searches to specific types of products yields limited results. Inventory is mostly apparel. Many items are nearly out of stock. If you hunt very well, you can end up with a few good products.
Thank you for your honest and detailed feedback we really appreciate you taking the time to share your experience. We’re glad to hear that you found the interface user-friendly and the product descriptions generally solid, especially from vendors in Australia, Canada, the USA, and Spain. We also appreciate you recognizing the effort it takes to find those “hidden gem” products — we know it can make a real difference. That said, we completely understand your concerns about limited search results and inventory levels, particularly within certain product categories. Expanding supplier diversity and improving stock availability are both areas we’re actively working on. Your feedback helps guide those improvements, and we’d love to hear more if you have specific categories or product types you’d like to see. Thanks again for helping us get better! - Eleanor