Spocket: US & EU Fast Dropship

Nov. 1, 2024

July 23, 2024

Feb. 7, 2025

This service has some good suppliers and products but the prices of most products are not competitive, a large number of their suppliers are other drop shippers shipping from AliExpress, selling at a large premium. The chat with suppliers feature is a total scam. I have contacted 10+ suppliers and gotten one response. None of them ever check it. The website is slow and the search does not work properly. This makes it very hard to find products. Also for some reason as you scroll products, spocket just keeps loading more products without getting rid of the ones you already passed. It will end up freezing the website due to loading so many products. When you have problems with orders, you cannot go to the supplier and have to go through support. Support will serve as a middleman to communicate with the supplier and often will get no response. If a supplier doesnt fulfill an order, which happens very frequently, maybe as high as 10% of order, then good luck getting a refund. Chat will tell you its been done and will show in your bank in a week or something and then 2 months will go by and you still will not. Youll end up having to do a chargeback or else you wont get your refund. If you use spocket you will give your customers a bad experience relatively often as many supplier take forever to ship. The expected processing and shipping times spocket shows are totally false. The cost of spocket is higher than most dropshipping platforms but spocket as a service is no better in any way. Spocket will also offeer promotions occasionally where theyll have you leave a review for a $100 credit. You will never get this credit. If you accidently extend your plan with their predatory one click renew, YOU WILL NOT GET A REFUND. I wanted to buy the yearly plan with their promotion, accidently extended my current monthly with the misleading one click, and then they refused to refund me so i could get the right thing. While I have made some money on spocket, because of the terrible pricing on products as well as the very expensive subscription, the margins are very thin. I strongly suggest you avoid spocket.

March 5, 2023

Not sure where these items are sourced from but looks kind of like Ali products. You can not sell anything on any platform but your Shopify website. They are extremely over priced for us. Sourcing yourself may be a better option unless you already have an established dropshipping only store, but for us we sell handmade stuff and just wanted crystals and accessories to go with our Spiritual metaphysical things. Most of the tarot cards seem to be knock offs which can get you in to trouble. Yes any money you pay they WILL NOT refund it seems, even if you don’t want to use their services. Read the fine print as that holds ALL the Truth or lack there of.

Jan. 5, 2023

We have been a long time Spocket user now for over two years. We have grown very disappointed with our experience with Spocket. There have been many behavioral problems that have started to drive us away from them as our business has been scaling upward. For starters a massive order for jackets, which initially was a large issue because (allegedly according to the supplier who also failed to supply full evidence of this) the full shipping charges were not applied to our checkout. Shipping charges that the supplier wanted to increase outside of the charges Spocket was applying. Which created a delay in shipping, and withholding of items we had already paid thousands of dollars for. Spocket did rectify this situation admittingly by offering us some clarity in our agreement to them... but after considerable amounts of stress, weeks and weeks of time, and an angry customer. Now the jackets came back small and we are being expected to hold the bag on a order that costed us thousands of dollars, when our customer has even agreed to pay all return costs and other overhead incurred while even offering to buy more in addition to larger sizes! Their customer service team continues to ask our customer to provide outlandish amounts of photo evidence which they have, and continue to ask for more on behalf of the supplier without copying us to their correspondence so we have no clue if our request to pay in full for any overhead costs of returns are being communicated. We have, time and time again, asked them to copy us and we are just met with being ignored frequently by their staff. Our client is old, so shame on them for not realizing how hard it is to take a photo not to mention how frustrated he is with this experience - and we have told them the truth. He was even in pictures sent to them! Further on another small order, they messed up the return address which we provided to our customer. They omitted a 1 from the number. The shipment got sent back to our customer, and reasonably so, they are looking for compensation to send it a second time. Spocket's staff refuted us when we called them out on their mistake and said it wasn't a mistake they just missed the 1!?!? Seriously, that is still a mistake? When we press them on paying for this return because of this mistake they talk around it and also go silent.... a common trend when they are clearly in the wrong they just stop talking. We used to love Spocket as it was a great alternative to AliExpress. But now their handling of a scaling business is not working out too well. The only thing keeping us here right now is the limited availability of other alternatives to Spocket on the marketplace. Their item selection is also becoming a bit unfeasible to scale properly as their costs are growing too high.

Nov. 22, 2022

I'VE BEEN LOSING MONEY USING THIS APP AND HAVEE TO REIMBURSE CLIENTS, THERE ARE SEVERAL PRODUCTS THAT SAID INACTIVE, UNAVAILABLE OR DEACTIVATED AND WAS STILL SHOWING ACTIVE IN MY STORE. THE APP SHOULD HAVE AUTOMATICALLY REMOVED THOSE CHANGED TO MY STORE!!! WILL NOT BE USING ANYMORE, NOT FOR THE MONEY I PAID, WHEN I CAN STILL USE ALI EXPRESS WITH A DIFFERENT APP! REMOVING IMMEDIATELY, FIX YOUR PLATFORM. THE LAST ISSUE I HAD, I WENT BACK AND FORTH FOR 2 WEEKS AND WAS STILL WAITING TO SHIP ORDER TO CLIENT WITH STILL NO RESOLUTION, I HAD TO REIMBURSE MY CUSTOMER, I DON'T HAVE THIS ISSUE WITH DSERS.

July 21, 2020

haven't made a single sale, good luck with yours! while wasting 105 per month to add products,most take 15 days to come from China, even the ones that say ship from USA take 7 days , very little o no margin for profit when you calculate shipping, and ridiculously overpriced products that are being sold all over the internet for much less.

Aug. 11, 2019

Ok, I have been using Sprocket since 2018 on their FREE plan which allowed 25 products worked great for me. NOW...they changed their plans and now their FREE Basic plan does no longer allow 25 products and indicates FREE forever! Therefore I am now having to uninstall due to their plan changes because under the old FREE plan I was on is no longer valid. What a shame.