All reviews

Rating Breakdown

  • 5
    76% (404 ratings)
  • 4
    8% (44 ratings)
  • 3
    2% (9 ratings)
  • 2
    1% (6 ratings)
  • 1
    13% (68 ratings)

Reviews with Text

  • 94% (500)
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2 / 5 Share

Nov. 17, 2025

i paid 60/month for 3 months to test out during the development and the app had constant issues and failures, the support werent able to help ever and usually the solution is removing the app from your shop and readding. im tired of no actual support for the money you pay

Store

Auvyne

Using app

3 months

Total reviews

1

Average rating

2.0

Developer Reply

Hi there, and thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced and that our support didn’t meet your expectations. This is not the experience we want for any of our customers. Our team has been actively improving stability and performance, and we understand how frustrating repeated troubleshooting steps—like reinstalling—can be. We’d really like the chance to take a closer, more personalized look at what happened in your case and make things right. If you’re open to it, please reach out to us directly with your store details so we can review your past tickets, address any unresolved issues, and see what we can do to regain your trust. Your time and investment matter to us, and we appreciate the opportunity to improve. - Eleanor

2 / 5 Share

Aug. 8, 2025

FARE REVIEW of SPOCKET Things i love about Spocket is that they know the Audience they can focus on: - US & EU, Winning Products, Temu & Alibaba, Private Label - they have a good Service. Which hear and solve your issue ASAP. - But..... what i don't like about Spocket: - they call it US & EU, but when i scroll those products. Most of them are for US delivery. Expensive as hell like you can find such prices or even cheaper prices on every online store. So basically you can earn no Profit margin from it. - They have a category for Temu etc..But for that you have to buy an APP names Alidrop which is also a Paid app so basically they will earn money for Spocket and maybe from Alidrop Affiliate/Partner commission. - Winning products are very expensive and are very less products available in EU (Germany) - Their Filter is very Bad. I mean sometimes you choose men clothes and you still get products from Women category, it can be because of UNISEX products but still it is buggy. Sometimes Filter has no affect at all. - If i use only Aliexpress Feature and i want to import products it imports only half of product description but no Size chart, Not Real Price which shows on Aliexpress. - In comparision to DSERS, i would say it still has a long way to import Products attributes from Ali express. DSERS makes life a lot easier. - US & EU Category, Winning Products Category, Temu Category needs MAJOR REVAMP. - Private Label consists only Cosmetic Products but it needs other product categories too. - "Compare At Price" is not fully developed because it should be editable like "Sales Price" . Like i want to change all Prices at one click. I type my price in textfield and if i click "Set Compare At Price for all" it should change all. But there is no such button at all. - AI Feature is PAID which is not good at all. Shopify, Chat gpt, Gemini all those other AIs having FREE versions too so why does SPOCKET charges for AI Feature even though we brought a paid year membership. It should contain all the features they have to offer. NOT FARE ! - They have very less Products than Aliexpress and mostly when you try to import in ur import list you get error that the product cannot be imported for xyz reasons. It is very annoying because you get such error on 75% Products. SPOCKET needs FOCUS on these bugs, errors, feature requests otherwise i don't thing i will renew my subscription.

Using app

About 1 month

Total reviews

3

Average rating

3.0

2 / 5 Share

July 4, 2025

Had tons of great items for being on the $99 month plan, the only issue is I cancelled it because I wasn't getting any sales and I was still charged.. and this is the only place I can find to contact someone now that the app is uninstalled.

Using app

3 months

Total reviews

1

Average rating

2.0

Developer Reply

We’re really sorry to hear about the billing issue after cancellation. That’s definitely not the experience we want for our users. Please reach out to us at [email protected] so we can look into your account and resolve this for you right away. Even though the app is uninstalled, we’ll make sure this gets sorted quickly. Thanks again for bringing it to our attention!

2 / 5 Share

July 23, 2024

Store

My Store

Using app

12 days

Developer Reply

Thank you for taking the time to share your thoughts with us. We're sorry to hear that your experience with Spocket didn't quite meet your expectations. Can you please tell us more about what we could have done better? This feedback is invaluable in helping us improve our service and product offerings. Your input will help us get closer to delivering an exceptional experience for our customers. If there's anything we can do to make it right, please let us know via 24x7 live chat or email at [email protected]. - Erwin

2 / 5 Share

March 5, 2023

Not sure where these items are sourced from but looks kind of like Ali products. You can not sell anything on any platform but your Shopify website. They are extremely over priced for us. Sourcing yourself may be a better option unless you already have an established dropshipping only store, but for us we sell handmade stuff and just wanted crystals and accessories to go with our Spiritual metaphysical things. Most of the tarot cards seem to be knock offs which can get you in to trouble. Yes any money you pay they WILL NOT refund it seems, even if you don’t want to use their services. Read the fine print as that holds ALL the Truth or lack there of.

Using app

3 months

Total reviews

1

Average rating

2.0

Developer Reply

We deeply regret that this occurred. Would you mind sending us an email at [email protected] with more information about the situation so we can look into it right away?

2 / 5 Share

Jan. 5, 2023

We have been a long time Spocket user now for over two years. We have grown very disappointed with our experience with Spocket. There have been many behavioral problems that have started to drive us away from them as our business has been scaling upward. For starters a massive order for jackets, which initially was a large issue because (allegedly according to the supplier who also failed to supply full evidence of this) the full shipping charges were not applied to our checkout. Shipping charges that the supplier wanted to increase outside of the charges Spocket was applying. Which created a delay in shipping, and withholding of items we had already paid thousands of dollars for. Spocket did rectify this situation admittingly by offering us some clarity in our agreement to them... but after considerable amounts of stress, weeks and weeks of time, and an angry customer. Now the jackets came back small and we are being expected to hold the bag on a order that costed us thousands of dollars, when our customer has even agreed to pay all return costs and other overhead incurred while even offering to buy more in addition to larger sizes! Their customer service team continues to ask our customer to provide outlandish amounts of photo evidence which they have, and continue to ask for more on behalf of the supplier without copying us to their correspondence so we have no clue if our request to pay in full for any overhead costs of returns are being communicated. We have, time and time again, asked them to copy us and we are just met with being ignored frequently by their staff. Our client is old, so shame on them for not realizing how hard it is to take a photo not to mention how frustrated he is with this experience - and we have told them the truth. He was even in pictures sent to them! Further on another small order, they messed up the return address which we provided to our customer. They omitted a 1 from the number. The shipment got sent back to our customer, and reasonably so, they are looking for compensation to send it a second time. Spocket's staff refuted us when we called them out on their mistake and said it wasn't a mistake they just missed the 1!?!? Seriously, that is still a mistake? When we press them on paying for this return because of this mistake they talk around it and also go silent.... a common trend when they are clearly in the wrong they just stop talking. We used to love Spocket as it was a great alternative to AliExpress. But now their handling of a scaling business is not working out too well. The only thing keeping us here right now is the limited availability of other alternatives to Spocket on the marketplace. Their item selection is also becoming a bit unfeasible to scale properly as their costs are growing too high.

Using app

About 2 years

Total reviews

6

Average rating

3.3

Developer Reply

We're sorry to hear about your experience, but we appreciate you sharing it! Please accept our sincere apologies if we were unable to meet your expectations at this time. One of our account managers will contact you directly to assist with any issues you may be experiencing; otherwise, please chat with us or send us an email at [email protected] so we can look into this matter as soon as possible. Thank you for your patience and understanding! - Erwin