Spocket: US & EU Dropshipping
Dropshipping US and EU products - Aliexpress Dropshipping
Rating
4.7
feedback
6,834
chart
#147
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
10%
-
Less than a day
6%
-
Less than a month
26%
-
Less than a year
42%
-
More than a year
5%
Reviews Summary
Spocket is highly praised by users for its excellent customer service, fast shipping times, user-friendly interface, and quality products. Many users appreciate the seamless integration with Shopify and the wide selection of products available. The app has been described as revolutionary and life-changing for businesses, with users expressing satisfaction with the ease of use and the support provided by the Spocket team. However, there are a few negative reviews mentioning issues with supplier communication, delivery times, and subscription management.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 17, 2025
I have used Spocket for a while now. Usually, I have a good experience; however, I placed an order with a supplier, and the spocket system has duplicated the order 27 times leaving me out of pocket a lot of money as the transactions have all been completed. Money has been taken from my bank account! The customer service has been awful, and the only response I get from them is, "We've already reached out to the supplier and asked them to cancel the duplicate orders." This happened at the beginning of the week, and it's now the end with no clear resolution from Spocket. This should not be this difficult. I have now gone through PayPal to dispute the duplicates, as I'm still waiting for thousands of dollars to be returned to my bank account. There are also credit card and transaction fees that I doubt I will get back from Spocket.
Thank you for sharing your experience, and we sincerely apologize for the issues you’ve encountered with the duplicate orders and the resulting frustration. We understand how stressful it must be to deal with these unexpected charges and delays. We take these matters very seriously, and we are genuinely sorry that our customer service hasn’t met your expectations during this process. Please know that we are actively investigating the issue with the supplier and working hard to resolve the situation as quickly as possible. Please send us a reply to the email sent you to. - Eleanor 😊
March 16, 2025
Appreciate the customer care service. Great service
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer care team. Providing excellent service is our top priority, and we’re happy to know that we were able to meet your expectations. We truly appreciate your feedback and look forward to continuing to support you!Happy dropshipping!- Eleanor 😊
March 13, 2025
I love everything. I was so intimidated and scared when I first started. It just seemed so complex. But that was far from true. A matter a fact it is so easy! Almost to easy to be true. I am so excited to grow my store and hope that others can too.
Thank you so much for your kind words! We’re thrilled to hear that you’ve had a positive experience with Spocket and that the platform has been easy to use. It’s great to know that you’ve overcome the initial intimidation and are excited about growing your store! We’re so happy to be part of your journey, and we’re here to support you every step of the way. Best of luck as you continue to build your business, and we hope to see even greater success from you! Happy dropshipping!- Eleanor 😊
March 12, 2025
worst app in this dropshipping market. not working properly and way expensive. useless
Thank you for sharing your feedback, and we’re truly sorry to hear that your experience with Spocket hasn’t met your expectations. We understand how important it is for our platform to work smoothly and provide value, and we apologize for any frustration caused by the issues you’ve encountered. We’re constantly working to improve the app and ensure it meets the needs of our users. If you're experiencing technical issues or challenges with the platform, please don't hesitate to reach out to our support team so we can assist you in resolving them. Regarding the pricing, we strive to offer a range of plans and features that cater to different business needs. However, we understand that every business is unique, and we’d be happy to discuss your specific needs to see if there's a better plan that suits you. We genuinely value your feedback and hope you’ll give us the opportunity to address your concerns and improve your experience with Spocket. - Eleanor
March 12, 2025
Be careful! Their payment system is not transparent. They continue to charge directly to your card even after you remove the app from your store.
Thank you for sharing your feedback, and we sincerely apologize for the experience you’ve had. We understand your concerns regarding our payment system and take matters like this seriously. Once the app is removed from your store, there should be no further charges. If you've experienced additional charges, it may be related to an existing subscription or payment cycle. Please contact our support team directly so we can investigate this issue and resolve it for you as quickly as possible. We genuinely value your business and want to ensure that you have a positive experience with Spocket. Please feel free to reach out to us at [email protected] with any details, and we’ll work with you to address the situation promptly. Once again, we apologize for the inconvenience and thank you for bringing this to our attention. - Eleanor
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