Spocket: US & EU Dropshipping
The reviews are sharply divided, but the strongest pattern is that many merchants had serious negative experiences with billing, cancellation, and support. A large number of reviewers report unauthorized or repeated charges, difficulty canceling subscriptions, and refunds that were delayed, denied, or never received. Several also describe support as slow, unhelpful, or effectively inaccessible unless they upgraded, which created a strong sense of frustration and distrust. In addition, some users say the app is unreliable for actual dropshipping operations, citing broken Shopify integration, poor inventory syncing, order failures, supplier cancellations, and manual workarounds that made the platform hard to use. On the positive side, the app is praised by other merchants for making product sourcing easier, especially through access to US and EU suppliers, faster shipping, and a more intuitive workflow than some alternatives. These reviewers often mention that importing products is quick, the dashboard is easy to navigate, and automation can save time when it works properly. Customer service also receives some very strong praise in a few cases, with specific mentions of helpful staff and fast issue resolution. Overall, the reviews suggest that Spocket can be useful for some stores, but concerns about billing practices, cancellation friction, and inconsistent reliability are major drawbacks.
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Prompt response time and thorough communication. Spocket stands alongside their retailers.
Thank you for your kind words! We're glad to hear that our prompt responses and clear communication have made a positive difference. At Spocket, we believe in supporting our retailers every step of the way, and it's wonderful to know that you feel supported. We truly appreciate your trust in us and look forward to continuing to support your business! 💙
I’ve been scammed. They charged me $39.99 every month without my authorization, and there’s no way to cancel. There’s no cancelation button, and when you try to use the chat dashboard, they ask you to upgrade for $59 to contact support. It’s just a way to scam you. Be aware and don’t use this scammer.
We’re sorry to hear about your experience and understand how concerning an unexpected recurring charge can be. We take billing and cancellation concerns seriously and would like to look into what happened. Please contact our support team with the email address associated with your account and the relevant billing details so we can review the subscription and charges and help resolve the issue. We also want to clarify that we never intend to charge customers without authorization, and we’re sorry that your experience left you feeling this way. We appreciate you bringing this to our attention and will use your feedback to improve the cancellation and support experience.
I HAVE BEEN CHARGED $58 AND MY PLAN IS THE $39.99 AND THE WEBSITE IS USELESS
Hi there, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be to encounter an unexpected subscription charge, especially when you haven’t actively used the platform. We also apologize for the delay in communication and for any frustration this may have caused. We understand your concerns regarding the renewal process and your refund request, and we take this feedback seriously. We’d appreciate the opportunity to review your case further and ensure your concerns are properly addressed. Please reach out to our support team with your account details so we can follow up on your experience. Thank you for bringing this to our attention. We value your feedback and are committed to providing a better customer experience.
I've had a terrible experience with spocket from day one. All 15 of my orders I think one actually went through. I was charged for august and this is when my bad experience with them started. I have been trying to get a refund for the trouble they have caused me but all they offer me is 20% discount. can you believe this? I wouldn't recommend them to no one! they make sure they are prompt when it's time to bill you. sad sad :(
We’re truly sorry to hear about your experience with Spocket. We understand how frustrating it must have been to have issues with your orders and then feel that your concerns regarding the August charge were not properly addressed. This is certainly not the experience we want for our customers, and we apologize for the frustration and inconvenience caused. We’d appreciate the opportunity to look into your account and review what happened with your orders and refund request. Please reach out to our Support team with your account details so we can investigate this further and work toward an appropriate resolution. Thank you for taking the time to share your feedback. We take your concerns seriously and hope we can make this right.
I’m being charged $99 without my authorization, and I haven’t been able to find a way to contact support to resolve it. It’s extremely frustrating to face an unauthorized charge with no one available to help. I’m requesting an explanation and a full refund. Based on my experience, I would not recommend this app.
We’re sorry to hear about your frustrating experience. We understand how concerning an unexpected $99 charge can be, and we’d like to look into this for you. Please reach out to our support team with the email address associated with your account and the transaction details so we can investigate the charge and determine the appropriate resolution, including whether a refund is available. We also apologize if you had difficulty finding a way to contact us. Your feedback is important to us, and we’d appreciate the opportunity to help resolve this.
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