Spocket: US & EU Dropshipping
The reviews for the Spocket app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects include ease of navigation, access to products and suppliers, and time-saving features for dropshipping. However, negative themes include unauthorized charges, difficulties in canceling subscriptions, lack of support, and issues with billing and refunds. Some users also mentioned problems with product syncing, poor customer service, and challenges in communication with suppliers.
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I’ve been scammed. They charged me $39.99 every month without my authorization, and there’s no way to cancel. There’s no cancelation button, and when you try to use the chat dashboard, they ask you to upgrade for $59 to contact support. It’s just a way to scam you. Be aware and don’t use this scammer.
We’re sorry to hear about your experience and understand how concerning an unexpected recurring charge can be. We take billing and cancellation concerns seriously and would like to look into what happened. Please contact our support team with the email address associated with your account and the relevant billing details so we can review the subscription and charges and help resolve the issue. We also want to clarify that we never intend to charge customers without authorization, and we’re sorry that your experience left you feeling this way. We appreciate you bringing this to our attention and will use your feedback to improve the cancellation and support experience.
I HAVE BEEN CHARGED $58 AND MY PLAN IS THE $39.99 AND THE WEBSITE IS USELESS
I've had a terrible experience with spocket from day one. All 15 of my orders I think one actually went through. I was charged for august and this is when my bad experience with them started. I have been trying to get a refund for the trouble they have caused me but all they offer me is 20% discount. can you believe this? I wouldn't recommend them to no one! they make sure they are prompt when it's time to bill you. sad sad :(
We’re truly sorry to hear about your experience with Spocket. We understand how frustrating it must have been to have issues with your orders and then feel that your concerns regarding the August charge were not properly addressed. This is certainly not the experience we want for our customers, and we apologize for the frustration and inconvenience caused. We’d appreciate the opportunity to look into your account and review what happened with your orders and refund request. Please reach out to our Support team with your account details so we can investigate this further and work toward an appropriate resolution. Thank you for taking the time to share your feedback. We take your concerns seriously and hope we can make this right.
I’m being charged $99 without my authorization, and I haven’t been able to find a way to contact support to resolve it. It’s extremely frustrating to face an unauthorized charge with no one available to help. I’m requesting an explanation and a full refund. Based on my experience, I would not recommend this app.
We’re sorry to hear about your frustrating experience. We understand how concerning an unexpected $99 charge can be, and we’d like to look into this for you. Please reach out to our support team with the email address associated with your account and the transaction details so we can investigate the charge and determine the appropriate resolution, including whether a refund is available. We also apologize if you had difficulty finding a way to contact us. Your feedback is important to us, and we’d appreciate the opportunity to help resolve this.
I just installed Spocket and so far I’m really impressed! The platform is easy to navigate, and I’m enjoying exploring the products and suppliers available. Looking forward to spending more time with it and seeing how it works for my store.
Thank you for giving Spocket a try! 😊 We’re thrilled to hear you’re enjoying the platform and exploring our products and suppliers. We hope Spocket continues to make your sourcing journey easier as you build and grow your store. We’re excited to be part of your journey and wish you lots of success! 🚀 - Eleanor
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