Spocket: US & EU Dropshipping
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer service, smooth integration with Shopify, access to US and EU suppliers for faster shipping, and ease of importing products. On the other hand, negative themes include billing issues such as unauthorized charges, difficulty in canceling subscriptions, poor app functionality, unresponsive customer support, and problems with supplier reliability and communication. Users have expressed frustration with the app's lack of features, inventory syncing issues, and challenges in managing orders effectively.
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DISHONEST BILLING FRAUD & FAKE REFUNDS - AVOID! Do not download this app! I canceled my free trial well before the deadline and received confirmation, but Spocket's automated system illegally double-debited my bank account anyway on July 23rd (Charges: N165,039.13 and N109,559.13). After leaving a bad review, a support manager emailed me begging me to remove it, providing a fake refund receipt for $78.99 to trick me. The money never arrived in my account. Instead, their system just hit my card with a THIRD unauthorized fraudulent debit today (August 7th) for N69,024.02! They are actively draining my bank account despite written cancellation proof. My bank has officially flagged this merchant (+16285007722) for card fraud and has initiated an aggressive multi-chargeback investigation. Absolute scammers! I will not take down this review until every single kobo is returned to my account. If you don’t wnat to loose all your money in your account don’t use this app
Hi, we're sorry to hear about your experience. We take billing concerns very seriously and would like the opportunity to investigate what happened. We do not intentionally process unauthorized charges or delete customer support conversations. Because we can't discuss account-specific details in a public review, please contact our support team again using the email address associated with your account and include your transaction receipts or payment confirmation. We'll review your account history, subscription status, and billing records thoroughly and work to resolve any errors if they occurred. We appreciate your feedback and are committed to resolving this matter as quickly as possible.
One of the most wonderful applications on Shopify, and the customer service is more than excellent, especially Ms. Leah
We understand how concerning it is to see unexpected charges and encounter account issues. This is not the experience we want for our users. After reviewing your case, we can confirm that our team has been in contact with you and has already issued a refund for the duplicate subscription. We've also explained what happened and are continuing to assist with the remaining account concerns. We apologize if our response time did not meet your expectations. While we aim to respond as quickly as possible, there can occasionally be delays during peak periods. We appreciate you bringing this to our attention, and we're committed to resolving any outstanding issues. If there's anything else we can help with, please continue the conversation with our support team we're here to assist until everything is fully resolved.
In our 3 years of using Shopify we never had such a horrible experience. The app is barely useable, offers very little compared to what it says, and the UI looks and feels like it was built in one evening using AI. After realising that the app won't work for us, we tried to cancel our membership which took us down a maze were we had to do multiple steps just to cancel. Horrible app and would not recommend to anyone looking for something more than just a tool for aliexpress dropshipping with a premium on top.
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it is when an app doesn't fit your workflow, especially after investing time evaluating it. Our goal is to build a platform that serves a wide range of sourcing and fulfillment needs, and we're continuously improving both our features and user experience based on customer feedback. We're also sorry that the cancellation process felt difficult. We appreciate you highlighting this, and we'll review the experience to see where we can make it more straightforward. We'd welcome the opportunity to better understand which features fell short of your expectations and see if there's anything we can do to help. If you're open to it, please reach out to our support team we'd value the chance to learn from your experience. Thank you again for your honest feedback. It helps us improve.
Terrible service. Will not let us cancel, talked to 3 people, live and AI and was told we would hear from an account rep that day, it has been 3 days, nothing. Horrible service, and they put up roadblocks when you try to cancel. Do Not Use!
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it can be when expectations for support and communication are not met. Our goal is to make account changes and cancellations as straightforward as possible, and we regret that this was not your experience. We would like the opportunity to review your situation and ensure it is addressed properly. Please contact us directly with your account information, or send us a private message so we can investigate the delay and assist you with your request as quickly as possible. We appreciate you bringing this to our attention and hope to have the chance to resolve this matter. - Eleanor
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