Spocket: US & EU Dropshipping

Totally disgusting. After months of work, I'm starting to gain credibility thanks to other apòp. Spocket immediately makes me lose my most important orders despite having high inventories. When I place the order, I'm told the product is out of stock, leaving the customer without the product, having to refund and losing credibility. After months of cataloging, money spent on advertising, etc.

Do NOT use this app. It is so broken in so many ways. There are so many easy fixes but they refuse to do them. First, you can NOT contact almost any of the suppliers, like really??? You have to do it through customers service which takes way too long and is such an inconvenience. Half the sellers on the platform are not active. So most of the stuff you sell will never ship. It's impossible to tell which suppliers are highly rated and which ones are not (they all have 5 star ratings.... okay, sure). There is no way to see your product connected in shopify. By that I mean in shopify if I want to see my product in Dsers, I can click view in Dsers, or if I am in Dsers, I can click on the product and it'll bring me to that product in my shopify store. There is zero way to do this in spocket. Also, if you try deleting a product in spocket it does NOT delete it in your store and again, there is no way to find it unless you look through each product for it's product image since they do not even sync product titles or anything. Hell, they almost never even sync inventory correctly. There's no "stop selling when out of inventory" option on spocket. I mean it's just INSANE how much the app is missing. Genuinely impossible to maintain a business if you use this app, I'm really not kidding.

Pésimo, luego de los 7 dias gratis se puso automáticamente en la suscripción empire más alta de 99.99 usd siendo a pesos argentinos 140.000 ciento cuarenta mil pesos aprox. me efectuaron un descuento de 197.000 ciento noventa y siete mil pesos argentinos y no me dan respuestas.

Spocket deliver a shocking experience. Their platform barely works, constant issues with logging in among not being able to even use your product allowance for what you pay. You can report issues till you blue in the face, NOTHING GETS RESOLVED. All you ever get told is they have reported it to the tech team. Spocket is a company on the DECLINE. Obviously poor leaderhship. Their live chat support is also clueless. They also rate some suppliers which are known to be SCAMMERS like BigBuy Dropshipping as TOP NOTCH suppliers which is a joke. BigBuy has a 1 star rating on Shopify. Stay away from Spocket. Its a shitshow!!!

This app operates like a billing trap dressed up as a dropshipping tool. For 2–3 days straight I could not log into my own account. Not to cancel. Not to change my password. Not to remove my card. Not to read a single line of my own billing info. The dashboard was completely dead. I was a paying customer locked out of the service I was paying for. With no way back in and my store waiting on suppliers, I had no choice but to open a second account just to keep operating. So now I was paying Spocket twice for the same business — one account I couldn't even access. Eventually I cancelled both accounts. I have the cancellation receipts. Saved. Time-stamped. Done. Today my bank flagged an $80 charge from Spocket. For two cancelled accounts. After being locked out of one of them without warning in the first place. I've filed a complaint with my bank and requested they either block Spocket permanently or reissue my card so this company can never touch my money again. If you run a serious Shopify store, do not give these people your card number. In my case, they locked me out, forced me to pay twice, and kept charging me after I cancelled. This is not a supplier. This is a billing trap. One star is too generous. After Spocket's public reply asking us to "contact support," here is what is already on file with their team: On May 16, Spocket's Head of Operations wrote, in writing: "a full refund and cancellation of your account." We accepted the same day — itemized $78.49 ($48.91 + $29.58), the two accounts to cancel, and asked for written confirmation plus transaction references. They confirmed: "I've noted the two accounts for cancellation … and I am ready to proceed with the full refund of $78.49." However, the refund was conditioned on (1) cancelling our open Eurobank dispute before any refund is issued, and (2) removing this review — quoted: "I kindly ask if you can remove the review as well as this will serve as my ticket to expedite and bypass our refund process." The same email was resent verbatim on May 18. We declined both. Reviews are not bargaining chips, and no customer should drop their bank dispute before a written commitment is honored. Once the refund clears, we will update this review.