Rating

3.8

feedback

577

Reviews

chart

#350

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    15%
  • Less than a day
    11%
  • Less than a month
    23%
  • Less than a year
    34%
  • More than a year
    12%

Reviews Summary

Spocket has received mixed reviews from users. Positive aspects highlighted include the ease of integration with Shopify, access to US and EU suppliers for faster shipping, and the user-friendly dashboard. Users appreciate the quality of products, smooth order fulfillment, and the reduction in shipping times. However, negative feedback revolves around issues with billing management, slow and unhelpful customer support, difficulties in canceling subscriptions, and unreliable suppliers leading to delayed orders and inaccurate shipping information. Some users also mentioned unauthorized charges and challenges in stopping billing after uninstalling the app. Overall, while Spocket offers benefits such as automation, reliable suppliers, and quality products, there are concerns regarding customer service and billing practices.

Highlights

Mixed reviews highlighting positive aspects like ease of integration and access to quality suppliers, but negative feedback on billing issues and unreliable customer support.
Positive feedback on fast shipping and quality products from US and EU suppliers, as well as user-friendly dashboard and smooth order fulfillment.
Negative comments on billing management problems, slow and unhelpful customer support, difficulties in canceling subscriptions, and challenges with unreliable suppliers leading to delayed orders and inaccurate shipping information.

Rating Breakdown

  • 5
    73% (422 ratings)
  • 4
    6% (36 ratings)
  • 3
    2% (9 ratings)
  • 2
    1% (7 ratings)
  • 1
    15% (89 ratings)

Reviews with Text

  • 94% (532)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

May 23, 2026

Pésimo, luego de los 7 dias gratis se puso automáticamente en la suscripción empire más alta de 99.99 usd siendo a pesos argentinos 140.000 ciento cuarenta mil pesos aprox. me efectuaron un descuento de 197.000 ciento noventa y siete mil pesos argentinos y no me dan respuestas.

Using app

--

Total reviews

1

Average rating

1.0

1 / 5 Share

May 21, 2026

Spocket deliver a shocking experience. Their platform barely works, constant issues with logging in among not being able to even use your product allowance for what you pay. You can report issues till you blue in the face, NOTHING GETS RESOLVED. All you ever get told is they have reported it to the tech team. Spocket is a company on the DECLINE. Obviously poor leaderhship. Their live chat support is also clueless. They also rate some suppliers which are known to be SCAMMERS like BigBuy Dropshipping as TOP NOTCH suppliers which is a joke. BigBuy has a 1 star rating on Shopify. Stay away from Spocket. Its a shitshow!!!

Store

Spocket

Using app

About 2 years

Total reviews

1

Average rating

1.0

1 / 5 Share

May 19, 2026

This app operates like a billing trap dressed up as a dropshipping tool. For 2–3 days straight I could not log into my own account. Not to cancel. Not to change my password. Not to remove my card. Not to read a single line of my own billing info. The dashboard was completely dead. I was a paying customer locked out of the service I was paying for. With no way back in and my store waiting on suppliers, I had no choice but to open a second account just to keep operating. So now I was paying Spocket twice for the same business — one account I couldn't even access. Eventually I cancelled both accounts. I have the cancellation receipts. Saved. Time-stamped. Done. Today my bank flagged an $80 charge from Spocket. For two cancelled accounts. After being locked out of one of them without warning in the first place. I've filed a complaint with my bank and requested they either block Spocket permanently or reissue my card so this company can never touch my money again. If you run a serious Shopify store, do not give these people your card number. In my case, they locked me out, forced me to pay twice, and kept charging me after I cancelled. This is not a supplier. This is a billing trap. One star is too generous. After Spocket's public reply asking us to "contact support," here is what is already on file with their team: On May 16, Spocket's Head of Operations wrote, in writing: "a full refund and cancellation of your account." We accepted the same day — itemized $78.49 ($48.91 + $29.58), the two accounts to cancel, and asked for written confirmation plus transaction references. They confirmed: "I've noted the two accounts for cancellation … and I am ready to proceed with the full refund of $78.49." However, the refund was conditioned on (1) cancelling our open Eurobank dispute before any refund is issued, and (2) removing this review — quoted: "I kindly ask if you can remove the review as well as this will serve as my ticket to expedite and bypass our refund process." The same email was resent verbatim on May 18. We declined both. Reviews are not bargaining chips, and no customer should drop their bank dispute before a written commitment is honored. Once the refund clears, we will update this review.

Store

PAWedit

Using app

9 days

Total reviews

1

Average rating

1.0

Developer Reply

We're very sorry to hear about your experience and understand why you'd be frustrated. Being unable to access your account, especially while actively managing your store and billing, is not the experience we want any customer to have. We also understand your concern regarding the charges after cancellation. We’d like to investigate this properly, including the login issue, duplicate account situation, cancellation records, and the billing concern you mentioned. Please contact our support team at [email protected] or send us your ticket/reference number via direct message so we can review everything in detail and work toward a resolution as quickly as possible. We appreciate you bringing this to our attention. - Eleanor

1 / 5 Share

May 9, 2026

Will we seriously have to pay for access in 2026, even though other applications are free? No thanks .

Store

Djolie

Using app

About 2 hours

Total reviews

52

Average rating

1.4

Developer Reply

We understand that pricing is an important consideration, especially with so many tools available today. Our goal is to provide reliable suppliers, automation, and support that help merchants save time and grow their business, but we also recognize that not every platform is the right fit for everyone. We appreciate you taking the time to share your feedback, and we'll continue working to improve the value we provide.- Eleanor

5 / 5 Share

March 12, 2026

After i have posted earlier today regarding my bad experience with spocket, the operation manager herself has contacted me to tackle the issue and appologize on the way the customer service had dealt with my complaint. She was really professional and has resolved my issue, i have been offered 3 month free of charge and a full refund for the period where i couldn't use my account for more than a month and no body could address my problem. I am looking forward to have to change the way i perceived the spocket team and i hope for a positive experience going now forward. Thank you!

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for giving us the opportunity to make things right. We sincerely appreciate your patience throughout this situation, and we’re glad our Operations Manager was able to connect with you directly, resolve the issue, and address your concerns properly. Your feedback regarding the earlier support experience has been taken seriously, and we’ll continue working to improve both our service and communication moving forward. We’re grateful for your willingness to continue with us, and we look forward to providing you with a much smoother and more positive experience ahead. Thank you again for your trust and support.

All reviews

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