Spocket: US & EU Dropshipping

Thank you so much for the wonderful review! We’re thrilled to hear that you had such a positive experience with our customer service team. Supporting our members especially those just getting started is always our top priority, and it means a lot to know we’ve made a great impression. We’re here whenever you need us! - Eleanor

Thank you for your kind words! We’re glad to hear that you find Spocket easy to use and that our chat support has been helpful as you get started. We’re excited to support you as you grow your brand and look forward to seeing your success!- Eleanor

Thank you so much for your kind words and for taking the time to share your experience! 🌟 We’re thrilled to hear that you’re enjoying the platform and finding value in the variety of products available. Helping you grow your store in a fun, easy, and successful way is exactly what we aim for! A special shoutout to Angelique, we couldn’t agree more. She’s a true star on our support team, and your recognition of her dedication and care means the world to all of us. We’ll be sure to pass along your appreciation, it’ll absolutely make her day! Your recommendation means a lot, and we’re so happy to be part of your dropshipping journey. If there’s ever anything more we can do to support you, just give us a shout. We’re here for you. We're here for you! Happy dropshipping!- Eleanor 😊

Thank you so much for your kind words! We're glad to hear you found our platform easy to use and enjoyed our product catalog. Your feedback means a lot to us and motivates our team to keep improving. We're here for you! Happy dropshipping!- Eleanor 😊

Thank you for your kind words! We’re delighted to hear that you find Spocket helpful. We’re always here to support you whenever you need assistance! - Eleanor

Thank you so much for the wonderful review! We’re thrilled to hear that you had such a great experience with our support team. It means a lot to know we’re helping your business succeed that’s exactly what we’re here for. Traveltimesawait, thank you for choosing us! We're excited to continue supporting your growth. - Eleanor

Thank you so much for your kind words! We're thrilled to hear that you've enjoyed sourcing products on our platform and that your store is now ready to go live. Congratulations on reaching this exciting milestone! We’re glad to hear you're taking advantage of the upgraded plan and promotion. It’s a great way to kick off your launch. Wishing you every success as you open your store and let the party begin! 🎉 If you ever need support along the way, we’re here for you. - Eleanor

Thank you so much! We're glad you're enjoying the products we work hard to offer great options, and love hearing that it's making a difference for you. Let us know if there's anything else we can do to support you! - Eleanor

Olá! 😊 Agradecemos muito o seu feedback e confiança na nossa plataforma. É ótimo saber que o nosso suporte atendeu às suas expectativas. Estamos aqui para o que precisar ao longo desta jornada! Desejamos-lhe muito sucesso e estamos ansiosos por acompanhar os seus resultados nos próximos meses. Vamos em frente juntos! 💪🚀 - Eleanor

Thank you for your kind words! We’re glad to hear that you find the photos professional and the site easy to use. Your feedback means a lot to us, and we’re happy to know you’re having a positive experience. - Eleanor

We’re very sorry for the frustration you’ve experienced — your concerns are completely understandable. Regarding the billing issue, we’d like to investigate the error and ensure that you are only charged correctly according to your subscription. Could you please reach out to our support team at [email protected] so we can resolve this promptly? As for your product uploads, it sounds like there may have been a technical issue with your PRO plan. You should absolutely be able to upload up to 250 products. We’d like to look into why your current limit is being restricted and get this fixed so you can continue adding your products without any extra charges. We truly appreciate your patience and are committed to making this right. - Eleanor

Thank you for sharing your experience! We’re glad we could quickly resolve the issues you faced during onboarding and that our support team could help make things right. It’s wonderful to hear that the extra month of subscription was helpful, and we’re excited to continue supporting you as you grow your business! - Eleanor

Thank you for sharing your feedback. We're genuinely sorry to hear that your experience hasn't met your expectations. We understand your concerns about pricing, membership structure, and support response times. Our goal is to provide access to quality products, reliable shipping, and the tools needed to succeed in dropshipping, and we strive to keep our pricing transparent and fair. The tiered membership options are designed to offer flexibility, allowing users to choose a plan that matches their business stage and goals, including access to premium products. That said, we're truly sorry if our customer support fell short. This is not the experience we want anyone to have, and we’d love the opportunity to look into what went wrong and make it right. Please reach out to us at [email protected], and we'll be happy to assist you directly. We’re always working to improve, and feedback like yours is vital to that process. - Eleanor

Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Spocket has been easy to use and helpful as you get started. Our team is always here to support you, and it means a lot to know we're making a positive impact on your online shop. Wishing you continued success on your journey, we're excited to be part of it!We're here for you! Happy dropshipping!- Eleanor 😊

Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor

We're sorry to hear about your experience. Uninstalling the app doesn't automatically cancel a free trial or subscription, as subscriptions are managed through your App Store or Google Play account. To avoid charges, the subscription must be canceled directly through your subscription settings before the trial period ends. We'd be happy to help guide you through the process or assist with resolving this issue. Please reach out to our support team at [email protected] - - Eleanor

Thank you for the great feedback! We're so glad to hear that you found our service helpful and that Eleanor was able to resolve your issue quickly. We’ll be sure to pass along your kind words to her! We’re always here if you need anything else. - Eleanor

Thank you so much for your kind words! We’re thrilled to hear that Irene could assist you and that our support helped make your experience smoother, especially as you’re getting started in the industry. Our team is always here to help, no matter the time of day! We really appreciate your trust in Spocket and look forward to supporting your growth. - Eleanor

Thank you for your feedback! We’re glad to hear that you had a positive experience with our support team. We’re always here to help whenever you need us! - Eleanor

Thank you for taking the time to share such detailed feedback — we really appreciate it. We’re glad to hear that you value our focus on the US & EU markets, winning products, private label options, and our customer support. We also hear your concerns loud and clear. Many of the points you’ve raised, such as product pricing, filter accuracy, category improvements, import errors, and AI feature access, are exactly the areas we’re actively working on improving. Regarding specific points: Product availability & pricing: We understand the frustration with limited profit margins and product availability in certain regions. Our team is constantly sourcing more competitive products for US & EU customers, including the EU market. Filters & import features: We recognize that filters and product import functionality need enhancements. Our development team is working to make these more reliable and comprehensive. AI & other paid features: We’re reviewing feature accessibility and pricing to ensure our users get maximum value from their subscription. Private Label & “Compare At Price” features: Your suggestions here are very helpful. We will pass them to our product team as we plan future updates. We value feedback like yours because it helps us prioritize improvements. We’d love to discuss your experience further and help resolve any current frustrations you may have. You can reach our support team directly at [email protected] Thank you again for your honest review — we are committed to making Spocket better for all our users.- Eleanor