Spocket: US & EU Dropshipping
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I strongly do NOT recommend Spocket. The app has benn barely functioning over a month, especially when it comes to integration with Shopify, which constantly fails or disconnects. For a fropshipping platform, this is completly unacceptable. The customer suppport is by far the worst I have experienced with any Shopify app. Responses are slow, generic and completly unhelpful. It feels like no one is actually solving the problem. Even worse, billing management is extremly problematic. Once you subscrube, it becomes very difficult to properly disable or cancel billing plan. The system is dsigned to trap users in subscriptions. Overall, this has been a very frustrating experience. One of the worst apps I have used.
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. What you described—especially the integration issues and difficulty with billing—is not the experience we want anyone to have. Our team would like to take a closer look at the Shopify integration problems and the billing concern to get this properly resolved for you. If you’re open to it, please reach out to us at [email protected] or share your store details with our support team so we can investigate and assist as quickly as possible. Your feedback about support response quality is also being taken seriously, and we’re working on improving both response times and the depth of assistance provided. We truly appreciate the opportunity to make this right. - Eleanor
If I could give zero stars I would as I have requested since October to have this account closed and to stop billing and every month they continue to bill my account $99.99. Every time a new payment goes through, I go through the whole process again to stop the billing only to wait a month to see if I am billed again. FIVE months now I am dealing with this and over $500 later I am still not sure if they are going to stop the March billing.
We’re really sorry to hear about this experience, and we understand how frustrating that must be. This is definitely not the level of service we aim to provide. Regarding billing, once a subscription is canceled, charges should not continue. We’d like to look into your account immediately and resolve both the sample and billing concerns. Please reach out to our support team at [email protected] with your account email so we can investigate and make this right as quickly as possible. - Eleanor
un gros NON , j'ai fais un essaie gratuit de 3 jours , ensuite j'ai pas trouver ce que je voulais . j'ai désinstallé application , mais les paiements continu de passer ! à nul part un peu canceller grrrrrrrrrr
Bonjour, nous sommes vraiment désolés pour la frustration que cela a pu causer. Nous comprenons à quel point des frais imprévus peuvent être contrariants. Si l'essai gratuit n'a pas été annulé avant son expiration, l'abonnement a peut-être été renouvelé automatiquement conformément aux conditions de l'essai. Cependant, nous souhaitons vraiment vous aider à régler ce problème. Veuillez contacter notre équipe d'assistance à l'adresse [email protected] en indiquant l'adresse e-mail utilisée pour votre compte afin que nous puissions localiser votre abonnement et vous aider à le résilier et à répondre à toutes vos questions relatives à la facturation. Nous ferons de notre mieux pour résoudre ce problème dans les plus brefs délais.- Eleanor
2 jours d’utilisation et on me débite ma carte. J’ai contacté le service client, ils m’ont promis un remboursement que je n’ai jamais eu. Le mois d’après je reçois encore un débit alors que j’avais résilié et supprimé l’application. Très déçu de leurs part.
Bonjour, Nous sommes sincèrement désolés pour cette expérience et comprenons parfaitement votre frustration. Après vérification, les prélèvements peuvent parfois apparaître lorsque l’annulation n’a pas été finalisée avant la date de renouvellement ou lorsqu’elle est effectuée via le store (App Store / Google Play), qui gère directement la facturation. Cela dit, ce n’est pas l’expérience que nous souhaitons offrir. Nous vous invitons à nous recontacter directement à [email protected] avec l’adresse e-mail utilisée lors de l’inscription afin que nous puissions vérifier votre dossier et procéder au remboursement si celui-ci est dû. Merci de nous avoir signalé ce problème, et encore désolés pour la gêne occasionnée.
ive deleted and cancelled this app after buying a sample over 3 months ago and I still have not received it. They also keep billing me even though I removed cc information and cancelled. shady shady
We’re really sorry to hear about this experience, and we understand how frustrating that must be. This is definitely not the level of service we aim to provide. Sample delivery times can sometimes be affected by supplier or shipping issues, but waiting this long is not acceptable. Regarding billing, once a subscription is canceled, charges should not continue. We’d like to look into your account immediately and resolve both the sample and billing concerns. Please reach out to our support team at [email protected] with your account email so we can investigate and make this right as quickly as possible. - Eleanor
Spocket provides a seamless dropshipping experience with high-quality products and dependable suppliers. The platform is intuitive, order fulfillment is smooth, and shipping times are excellent. A great solution for scaling an online store.
Thank you for your feedback! We’re glad to hear you’re enjoying Spocket’s seamless dropshipping experience, reliable suppliers, and fast shipping. We appreciate your support and are excited to be part of your store’s growth. We're here for you! Happy dropshipping!- Eleanor 😊
This app made product sourcing so much easier for my store. I was able to find fast-shipping products from the US and Europe and import them in just a few clicks. Shipping times improved a lot and customers are happier. Definitely worth using if you want faster delivery
We really appreciate your review! It’s awesome to hear that sourcing from the US and Europe helped speed up shipping and boost customer satisfaction. Thanks for being part of Spocket! We're here for you! Happy dropshipping!- Eleanor 😊
Using Spocket has significantly improved my store operations. Product importing is quick, order fulfillment is smooth, and inventory syncing works perfectly. I especially like the access to US and EU suppliers, which helps reduce shipping times and improve trust with customers. Overall, a very well-built and dependable app.
Thank you so much for your thoughtful review! We're thrilled to hear that using Spocket has improved your store operations and made product importing and order fulfillment smoother. It's great to know that access to US and EU suppliers has helped you reduce shipping times and build trust with your customers. We truly appreciate your support! - Eleanor
Spocket provides a professional, well-designed solution for dropshipping businesses. The platform saves time through automation, offers competitive pricing, and ensures faster shipping compared to many alternatives. The dashboard is intuitive, and the overall experience is smooth from product sourcing to order fulfillment. Spocket has helped improve efficiency and scalability, making it an excellent investment for long-term growth.
Thank you so much for your kind words and thoughtful feedback! We’re glad to hear that Spocket has helped streamline your dropshipping workflow and support your business growth. It’s great to know that the automation features, competitive pricing, faster shipping, and intuitive dashboard are making a positive impact on your efficiency and scalability. We truly appreciate your support and trust in Spocket, and we’re excited to continue supporting your long-term success. If there’s ever anything we can do to enhance your experience further, our team is always here to help. 🚀 - Eleanor
Worst experience ever! To everyone who is trying to build a sufficient and profitable store or business, stay away from this ridiculous app. After months of advertising their products, I received my first 20 orders. Their suppliers canceled 30% of them, after weeks of processing and ignoring my messages. 50% of the rest orders are still left on pending after weeks since order placement. Customer support is completely useless, they are just good at saying sorry and escalating the cases. No one ever came back with an answer or even a solution after 1 MONTH of chatting. They cant even communicate with their own suppliers. I have also even sent an official complaint email but of course no one answered. Until today they keep cancelling my orders on products that I spent a fortune advertising. Also, they have sent an order in a different US state address than the one my customer submitted. I lost a lot of money on these scammers and they have ruined my reputation and all my efforts. Stay away!!
We’re truly sorry to hear about your experience and understand how frustrating this situation has been. This is not the level of service we aim to provide, and we recognize the serious impact order cancellations, delays, and communication gaps can have on your business. Supplier-side cancellations and fulfillment delays are issues we actively work to minimize, and we acknowledge that in your case the resolution process took far longer than acceptable. We also take shipping errors and unanswered complaints very seriously, as these do not reflect our standards. Your feedback has been escalated internally for further review, and we would like the opportunity to properly investigate what went wrong and determine whether a resolution is still possible. Please contact us directly at [email protected] with your account details and reference this review so our senior support team can follow up accordingly. We appreciate you bringing these concerns to our attention, as feedback like this helps us identify gaps and improve our platform.
Spocket stands out as a premium dropshipping platform with reliable suppliers and quality products. The dashboard is intuitive, product imports are smooth, and the automation features save a lot of time. Fast shipping options and transparent pricing make it easier to build trust with customers. Customer support is responsive and helpful. Highly recommended for both beginners and experienced store owners.
Thank you for the wonderful review! We’re thrilled to hear that you’re enjoying Spocket’s intuitive dashboard, smooth product imports, and time-saving automation features. It’s especially great to know that our reliable suppliers, fast shipping options, and transparent pricing are helping you build trust with your customers. We’re also glad our support team has been helpful along the way. Your recommendation means a lot to us, and we’re proud to support both new and experienced store owners on their journey. Wishing you continued success, and we’re always here if you need anything! 🚀 - Eleanor
Spocket is an excellent dropshipping platform that delivers both reliability and professionalism. Its curated network of high-quality suppliers particularly from the US and EU sets it apart by offering faster shipping times and better product standards, which greatly enhances customer satisfaction.
Thank you so much for your positive feedback! We’re delighted to hear that you value Spocket’s reliability and professionalism. Our curated network of high-quality suppliers—especially from the US and EU—is designed to help merchants offer faster shipping and better product standards, so it’s great to know this has had a positive impact on your customer satisfaction. We truly appreciate your support and look forward to continuing to help your business grow. If you ever need assistance or have suggestions, our team is always here to help! 🚀 - Eleanor
The automation is solid. Orders sync automatically and inventory stays updated, which helps avoid overselling and customer complaints.
Thank you for sharing your experience! We’re glad to hear that Spocket’s automation and seamless order syncing are helping you keep inventory up to date and avoid overselling. Making fulfillment smoother and giving merchants peace of mind is exactly what we aim for. We’re happy to have you in the Spocket community! 🚀We're here for you! Happy dropshipping!- Eleanor 😊
Compared to other dropshipping apps, Spocket feels more professional. The product quality and branded invoicing helped my store look more trustworthy. Customer support actually responds and explains things clearly. That alone makes a big difference when you’re scaling and need quick answers.
Thank you for your kind words! We’re glad to hear that Spocket’s professional feel, product quality, and branded invoicing are helping your store build trust. It’s also great to know our support team has been responsive and clear — we know how important quick, reliable answers are when scaling your business. We’re happy to have you in the Spocket community! 🚀We're here for you! Happy dropshipping!- Eleanor 😊
Shipping speed is the main reason I use Spocket. Being able to offer faster delivery has helped improve customer satisfaction and repeat orders.
Thank you for sharing your experience! We’re thrilled to hear that Spocket’s fast shipping has helped improve your customer satisfaction and boost repeat orders. Helping merchants deliver quickly and build trust with their customers is exactly what we aim for. We’re happy to have you in the Spocket community! 🚀We're here for you! Happy dropshipping!- Eleanor 😊
I like how easy it is to import products and manage orders. Everything syncs smoothly with Shopify, which saves me a lot of manual work.
Thank you for your feedback! We’re glad to hear that importing products and managing orders with Spocket is easy, and that the seamless Shopify sync is saving you time. Making fulfillment simple and helping merchants focus on growing their business is exactly what we aim for. We’re happy to have you in the Spocket community! 🚀We're here for you! Happy dropshipping!- Eleanor 😊
As a beginner in dropshipping, Spocket made everything so simple. The interface is clean, products are high quality, and I don’t have to worry about long shipping times. Integration with Shopify is seamless. This app gave me confidence to start my store the right way..
Thank you for sharing your experience! We’re so happy to hear that Spocket helped make your start in dropshipping simple and stress-free. It’s great to know the clean interface, high-quality products, faster shipping, and seamless Shopify integration gave you the confidence to launch your store the right way. We’re excited to be part of your journey, and we’re always here to support you as your business grows. Wishing you continued success! 🚀 - Eleanor
This app has been one of the worst customer experiences I have had on Shopify. I asked multiple times for my subscription to be cancelled and was told support would reach out because I could not cancel it on my own. No one ever contacted me and instead they continued charging my account. I ended up being billed more than $150.00 for a subscription I made very clear that I did not want. I had to change my card information and place a block on Spocket just to stop the charges from hitting my account. I have also filed a formal complaint with the BBB so future businesses do not go through this same situation. I recommend avoiding this app until they fix their billing practices and their complete lack of follow through from support.
We’re truly sorry to hear about your experience — this is not the level of service we aim to provide, and we completely understand your frustration. Your feedback is very serious, and we appreciate you bringing it to our attention. We apologize for the difficulty you faced canceling your subscription and for any charges that occurred after you requested assistance. This should never have happened. We’d like to investigate this immediately, ensure your subscription is fully cancelled, and review any charges that may need to be refunded. Please reach out to us directly at [email protected] with your account details so we can resolve this as quickly as possible. We know this experience has been upsetting, and we want to make it right. Thank you again for sharing your concerns — your feedback helps us improve our processes and prevent this from happening to anyone else. - Eleanor
downloaded app 10/20/25 did not use app, items were hard to find and not easy to drop, charged 54.99 on 11/9/25, unaware, once i became aware of charges deleted app on 11.26.25, was charged again 11.28.25 another $54.99. attempted to reach out using 24/7 chat on spocket website, waited 45 mins for response, no agent ever attempted to assist
We’re really sorry to hear about your experience, and we understand how frustrating unexpected charges and delays can be. Spocket subscriptions begin after the trial period unless canceled beforehand, which is likely why the charges occurred. Simply deleting the app does not automatically cancel the subscription, as it needs to be canceled directly from the account settings. That said, we’re concerned to hear about the difficulty you had reaching our support team. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience. We’d really like the opportunity to look into this for you and make things right. Please reach out to us directly at [email protected] with your account details so we can review the charges and assist you promptly. - Eleanor
At first, everything seemed fine. However, they soon started delaying their responses to my inquiries, the product inventory was often inaccurate and not updated, and they pressured me into accepting a 75% discount for a year to keep me locked in. I am still looking for something better.
Thank you for taking the time to share your experience. We’re sorry to hear that things didn’t go as smoothly as they should have. Delayed responses, inaccurate inventory information, and feeling pressured are absolutely not the standards we aim to uphold. We truly appreciate you bringing these issues to our attention feedback like yours helps us improve our systems and our overall customer experience. We’d really like the chance to review what happened and address any remaining concerns. Please feel free to reach out to us directly at [email protected], and a member of our team will personally assist you. Thank you again, and we hope we’ll have the opportunity to serve you better in the future. - Eleanor
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