Debarkment Store review for Spocket: US & EU Dropshipping
Dec. 10, 2025
This app has been one of the worst customer experiences I have had on Shopify. I asked multiple times for my subscription to be cancelled and was told support would reach out because I could not cancel it on my own. No one ever contacted me and instead they continued charging my account. I ended up being billed more than $150.00 for a subscription I made very clear that I did not want. I had to change my card information and place a block on Spocket just to stop the charges from hitting my account. I have also filed a formal complaint with the BBB so future businesses do not go through this same situation. I recommend avoiding this app until they fix their billing practices and their complete lack of follow through from support.
We’re truly sorry to hear about your experience — this is not the level of service we aim to provide, and we completely understand your frustration. Your feedback is very serious, and we appreciate you bringing it to our attention. We apologize for the difficulty you faced canceling your subscription and for any charges that occurred after you requested assistance. This should never have happened. We’d like to investigate this immediately, ensure your subscription is fully cancelled, and review any charges that may need to be refunded. Please reach out to us directly at [email protected] with your account details so we can resolve this as quickly as possible. We know this experience has been upsetting, and we want to make it right. Thank you again for sharing your concerns — your feedback helps us improve our processes and prevent this from happening to anyone else. - Eleanor
Dropshipping US and EU products - Aliexpress Dropshipping