Spocket: US & EU Dropshipping
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I was given a Free 30 Days extended trials, it's a nice gesture toward new user. Now, it's time to explore so that trial turns into a life time partnership.
Thank you for your kind words! We’re glad you enjoyed the extended trial and are excited to support you as you explore Spocket. We look forward to helping you grow your business and building a long-term partnership with you! - Eleanor
Updated Review – November 2025 If I could give this company 0 out of 5, I absolutely would. It’s now been over four weeks since Spocket promised to issue a full refund for an unauthorized $314.99 USD charge, and we’re still waiting. Despite more than 10 emails back and forth, all we get are vague replies like “we’re still coordinating internally” or “may we schedule a quick call?” even though we’ve made it clear multiple times that we prefer to keep everything in writing for accountability. The constant requests for phone calls and the lack of concrete action make it feel like they’re simply trying to delay the process. For a small business like ours, this kind of unapproved billing and prolonged refund runaround is completely unacceptable. If anyone wants to know more about our full experience with Spocket and how they operate, feel free to reach out to us at [email protected] we’ll gladly share details and our advice to choose a more transparent and trustworthy platform.
Thank you for taking the time to share your experience — we’re truly sorry to hear that your trial with Spocket didn’t go as expected. We understand how frustrating unexpected charges can be, especially when your intention was to explore the app briefly. While uninstalling an app on Shopify does not automatically cancel the associated subscription with all apps (including Spocket), we recognize that this may not have been clear, and we’re actively working to improve how this information is communicated during the signup and trial period. We also apologize for the delays and miscommunication you encountered with our support team. That’s not the experience we want for any of our users. Your feedback is being taken seriously, and we’re reviewing this internally to ensure we handle similar situations with more clarity and urgency in the future. Our team has already been in touch regarding a resolution, and we remain committed to working with you toward a fair outcome. If there's anything else you'd like us to review or clarify, please feel free to respond directly to the ongoing support thread, and we’ll make sure it gets the proper attention.
Je déconseille fortement cette application à tout e-commerçant sérieux. Deux commandes (18 et 19 septembre) sont restées bloquées “en traitement” pendant plus de 3 semaines, sans aucune expédition, ni nouvelle du fournisseur. Malgré mes relances répétées, le support m’a seulement demandé de “patienter 24-48h” encore et encore… jusqu’à ce que je sois obligé de rembourser mes propres clients. Un mois plus tard, je n’ai toujours pas reçu le remboursement d’une des deux commandes. Spocket promet un traitement en 2-3 jours et un envoi sous 5 jours — c’est totalement faux. Leur système est lent, opaque, et aucune responsabilité n’est prise du côté des fournisseurs. Résultat : perte financière, perte de crédibilité auprès de mes clients et perte de temps.
Bonjour, Nous sommes sincèrement désolés pour l’expérience que vous avez vécue — ce n’est clairement pas le niveau de service que nous souhaitons offrir à nos utilisateurs, et nous comprenons parfaitement votre frustration. Les délais prolongés de traitement et le manque de communication que vous décrivez ne sont pas acceptables, en particulier lorsqu’ils ont un impact direct sur vos propres clients et votre crédibilité. Nous reconnaissons également que nos délais annoncés n’ont pas été respectés dans votre cas, et nous en assumons la responsabilité. Concernant le remboursement encore en attente, ce point est prioritaire pour nous. Nous vous invitons à nous recontacter directement [email protected] avec votre adresse e-mail et les numéros de commande concernés afin que nous puissions vérifier immédiatement la situation et finaliser le remboursement restant sans délai. Vos retours sont pris très au sérieux et ont été transmis à nos équipes afin d’améliorer le suivi des fournisseurs, la transparence des commandes et la qualité des réponses du support. Encore une fois, nous vous présentons nos excuses pour les désagréments causés, et nous restons à votre disposition pour résoudre ce dossier au plus vite.- Eleanor
First experience with customer support went very well. They answered all questions and put my mind at peace.
Thank you for sharing your experience! We're so glad to hear that your first interaction with our support team went smoothly and gave you peace of mind. Our goal is always to provide clear answers and a stress-free experience. We're here anytime you need us! Happy dropshipping!- Eleanor 😊
Easy to work with, nice selection of premium and regular products, wide supplier pick. Definitely good to start with and for permanent use. Also quick and friendly support chat always ready to help.
Thank you for your kind words! We’re thrilled to hear you enjoy Spocket’s product selection, wide supplier choices, and helpful support. Making it easy for merchants to start and grow their business is exactly what we aim for, and we’re happy to have you as part of the Spocket community! 🚀We're here for you! Happy dropshipping!- Eleanor 😊
Spocket is absolutely unreliable and completely unprofessional. They have no real inventory tracking at all. I ran ads, spent thousands of dollars, and when orders finally started coming in, they canceled everything, claiming the product was “out of stock.” Here’s the kicker — it showed high stock the entire time. No warnings, no updates, nothing. Just empty promises and lost money. Their system clearly doesn’t sync or update supplier inventory in real time. If you value your business and your customers, do NOT rely on Spocket. They’ll leave you hanging when it matters most. A total waste of time, money, and trust.
We’re very sorry to hear about your experience and understand how disappointing it must have been to face stock issues after investing time and money into your business. Ensuring accurate inventory synchronization with our suppliers is something we take very seriously, and we regret that this wasn’t your experience. While product availability can occasionally change quickly on the supplier’s side, we’re constantly improving our real-time tracking systems to reduce these issues. We’d like to review what happened with your specific orders and make things right where possible. Please reach out to us directly at [email protected] with your account email and order details, and our team (including me personally if needed) will look into this immediately. We truly value your feedback it helps us strengthen our platform and ensure better reliability for all our merchants.
I am new to spocket but I will say they are absolutely wonderful and so helpful with any questions I have. They are so professional and never let you feel dumb for any questions asked.
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with Spocket so far. Our team is always here to support you no question is ever too small, and we're glad you feel comfortable reaching out. We're excited to be part of your journey and are always just a message away if you need anything. We're here for you! Happy dropshipping!- Eleanor 😊
Walked me straight to resolving the issue and I was able to get the issue resolved immediately .
Thank you for your wonderful feedback! We're glad to hear that our team was able to guide you straight to the solution and help you resolve the issue right away. If you ever need anything else, we’re always here to help! - Eleanor
I subscribed to the Spocket Standard Plan, which was clearly listed at $59, but my account has now been charged $200. This is misleading and feels like a scam. On top of that, their so-called “non-refundable policy” is unfair and unacceptable. Customers should not be tricked into paying more than the advertised price, and then be denied a refund. Spocket’s practices appear deceptive and unethical.
Thank you for taking the time to share your concerns. We’re truly sorry for the frustration this situation has caused and understand how upsetting unexpected charges can be. We never intend to mislead our customers, and we take feedback like this very seriously. Regarding our non-refundable policy, this is outlined during the subscription process; however, we recognize that each situation is unique and we’re always open to reviewing cases where there may have been confusion or an error. We’d really appreciate the opportunity to look into your account and clarify exactly what happened. Please reach out to our support team at [email protected] with your account details, and we’ll do our best to assist you and find a fair resolution. Your feedback helps us improve, and we value your trust. Thank you for bringing this to our attention.- Eleanor
I can't delete my subscription, customer support is unresponsive and their instructions don't work, this site is a scam, I can't downgrade my plan, I can't do anything
We’re really sorry to hear about your experience — that’s absolutely not what we want for any customer. We understand how frustrating it feels when you’re trying to manage your subscription and things don’t work as expected. We want to help resolve this as quickly as possible. Please reach out to us directly at [email protected] with the email associated with your account, and we’ll personally assist you with downgrading or cancelling your plan. We take feedback like this seriously and are actively reviewing our instructions and support response times so this doesn’t happen again. Thank you for bringing this to our attention. - Eleanor
Steer Clear – This App is a Total Scam This app is nothing but a money trap. First, the membership system is deliberately confusing and nearly impossible to cancel. Even after uninstalling, you’ll keep getting charged—so don’t expect an easy way out once they have your payment info. Second, the suppliers are terrible. Prices are outrageously inflated, and many products falsely claim to ship from the U.S. when in reality they’re shipped from China. Some suppliers take up to 8 days just to process orders before even shipping them—completely unacceptable for a dropshipping business where speed is everything. On top of that, the customer support is abysmal—slow to respond, unhelpful, and incapable of resolving problems. When you’re running a business, you can’t afford this kind of incompetence. If you value your time, money, and sanity, do NOT use this app for your dropshipping business. Don’t make the same mistake I did.
We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. This is not the experience we want any merchant to have. Regarding subscriptions, uninstalling the app does not automatically cancel an active plan, but once a subscription is properly canceled, further charges should not occur. If that did not happen in your case, we’d like to review it immediately and ensure everything is corrected. As for suppliers and shipping, Spocket works with a global network of vendors, including U.S., EU, and international suppliers. Processing and shipping times can vary by supplier and are displayed on product listings, but we understand how important speed and transparency are for running a successful dropshipping business. We’re also sorry to hear that your support experience didn’t meet expectations. This feedback is taken seriously, and we’re continuously working to improve response times and issue resolution. We’d really like the opportunity to look into your account and address these concerns directly. Please contact us at [email protected] with your account email, and our team will assist you as quickly as possible. - Eleanor
App is great! Service is super ! You receive precise answers to your questions! Couldn't be more satisfied ! Easy to use , great price information great shipping price information! You dont get this everywhere. You pay exactly how it says there . Other apps have for example 1$ item and says free shipping and after a purchase you trying to source it ,after that you receive like 10-20$ shipping fees . So i must say : this app is great !!!
Thank you so much for this fantastic review! We’re really happy to hear that you’re satisfied with the app, our service, and the precise answers from our support team. Transparency in pricing and shipping is something we truly value, so it’s great to know this makes a real difference for you. We appreciate your trust and support. Thanks for choosing our app! - Eleanor
Very knowledgeable tech's and 24/7 customer support. It's A no brainer.
Thank you for the great review! We're thrilled to hear that you find our team knowledgeable and our 24/7 support valuable. Your confidence in us truly means a lot we’re here anytime you need assistance. Thanks again for choosing Spocket! - Eleanor
Fantastic Customer Service!!! Very dedicated team that goes above and beyond to assist new members.
Thank you so much for the wonderful review! We’re thrilled to hear that you had such a positive experience with our customer service team. Supporting our members especially those just getting started is always our top priority, and it means a lot to know we’ve made a great impression. We’re here whenever you need us! - Eleanor
Spocket is an amazing platform—so interesting and full of a wide variety of products that make it really fun and easy to explore and grow my store. What truly sets Spocket apart, though, is their incredible customer support. Angelique has been absolutely wonderful—always friendly, attentive, and ready to help. No matter when I reached out, she responded quickly and made everything clear and simple to understand. Her dedication and care make using Spocket feel effortless and enjoyable. I’m genuinely happy with the support I’ve received and feel confident recommending Angelique and the Spocket team to anyone looking for a reliable, professional, and genuinely helpful dropshipping experience!
Thank you so much for your kind words and for taking the time to share your experience! 🌟 We’re thrilled to hear that you’re enjoying the platform and finding value in the variety of products available. Helping you grow your store in a fun, easy, and successful way is exactly what we aim for! A special shoutout to Angelique, we couldn’t agree more. She’s a true star on our support team, and your recognition of her dedication and care means the world to all of us. We’ll be sure to pass along your appreciation, it’ll absolutely make her day! Your recommendation means a lot, and we’re so happy to be part of your dropshipping journey. If there’s ever anything more we can do to support you, just give us a shout. We’re here for you. We're here for you! Happy dropshipping!- Eleanor 😊
Une meilleure application avec des bons support client
Merci beaucoup pour votre avis positif ! Nous sommes ravis que l’application ainsi que notre service client répondent à vos attentes. Votre satisfaction est notre priorité. - Eleanor
So far I have like all the products on this platform to source from. I was sourcing on the $59.99 plan first tivset it up. My store is ready to publish. I'm now ready to open my store and take advantage of the promotion to move to the upgraded plan to let the party begin! Nadine
Thank you so much for your kind words! We're thrilled to hear that you've enjoyed sourcing products on our platform and that your store is now ready to go live. Congratulations on reaching this exciting milestone! We’re glad to hear you're taking advantage of the upgraded plan and promotion. It’s a great way to kick off your launch. Wishing you every success as you open your store and let the party begin! 🎉 If you ever need support along the way, we’re here for you. - Eleanor
Spocket founder & Ceo, Saba, John, Customer Support Specialist, Eleanor, and many others, i have sent you all emails saying to cancel my subscription back in June 2025 yet you have refused to adhere to my request. I asked for the cancellation to be done on a website that is no longer available. Cancel this subscription. I received 7 orders from your supplier that was never delivered to my customers. Yet the supplier remained on your platform despite my request to see if they would deliver. Please please cancel the subscriptions. Can or will honor a person request. I already did all steps to cancel this subscription. I do not know how you continue to take funds from my bank account. rating Zero.
We’re truly sorry to hear about your experience and understand how frustrating this situation has been for you. We take cancellation and order delivery issues very seriously, and we want to make this right as quickly as possible. Please reach out to us directly at [email protected] (or reply to your existing ticket) with your account email and any order details you have. Our team will personally review your case, ensure your subscription is fully canceled, and investigate the undelivered orders right away. We appreciate your patience and the opportunity to resolve this matter properly.
Amazing experience. On the first day, I had a small problem connecting to my store, so I contacted support and spoke to Eleanor. I thought the service was incredible, and above all, fast. Within minutes, everything was sorted out and I was able to set up my store without any problems. Thank you, Spocket team!
Thank you for sharing your experience! We’re thrilled to hear that Eleanor and our support team were able to help you so quickly and get your store set up smoothly. Making sure our merchants can start without any hiccups is exactly what we aim for. We’re happy to have you in the Spocket community! 🚀 We're here for you! Happy dropshipping!- Eleanor 😊
I'm just in the process of launching my store, and so far, Spocket has been a great experience. The platform is easy to navigate, and I’ve found a good selection of products to start with. Most importantly, the customer support has been incredibly helpful—any time I had questions or ran into an issue, the support team was quick to respond and provided clear solutions. Their assistance has made the setup process much smoother. Looking forward to continuing with Spocket as I grow my store!
Thank you so much for the wonderful feedback! We’re thrilled to hear that your experience with Spocket has been positive so far and that you’re finding the platform easy to use with a great selection of products. We’re especially glad to know our support team has been helpful and responsive—making your setup process smooth is always our goal. We’re excited to be part of your journey and look forward to supporting you as you continue to grow your store. Wishing you great success! 🚀 We're here for you! Happy dropshipping!- Eleanor 😊
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