Our Kitchenware review for Spocket: US & EU Dropshipping
June 9, 2025
I subscribed for the 14-day trial but didn’t like the app, as I found a better alternative. I canceled the subscription before the trial ended, and the screen confirmed that my subscription was canceled. However, I was still charged $39.99. I contacted customer service and spoke with Angelique, who said they would get back to me within 48 to 72 hours. I followed up, but received no response. Additionally, she didn’t close the conversation, preventing me from reaching another agent. I do not recommend this app. They should handle cancellations more professionally and provide better customer support.
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must have been to feel charged after canceling within the trial period, and we sincerely apologize for the inconvenience caused. We take situations like this very seriously. While it's never our intention to cause any confusion or delay, it’s clear we fell short in your case especially regarding the follow-up and access to support. Your experience with Angelique not closing the conversation properly is something we’ll look into and address internally to prevent future issues. We’d really like to make this right. If you haven’t already received a resolution, please reach out to us at [email protected], and mention this review so we can prioritize your case. Your trust means a lot, and we appreciate the opportunity to improve from your feedback.-Eleanor
Dropshipping US and EU products - Aliexpress Dropshipping