Spocket: US & EU Dropshipping
All reviews
Review RSS feed
What sets Spocket apart is the speed and reliability of its suppliers. With EU and US-based warehouses, my customers receive their orders in record time, which has boosted satisfaction and repeat purchases. The automated order fulfillment saves me hours every week, and branded invoices add a professional touch that really elevates my store’s image. Customer support is responsive and helpful, and the curated product selection ensures I can confidently offer only top-quality items. Overall, Spocket is a must-have tool for any dropshipper looking to scale efficiently and professionally. Highly recommended!
Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that Spocket’s fast and reliable EU and US suppliers, automated order fulfillment, and branded invoices have helped elevate your store and save you time. It’s also great to know our responsive support and curated product selection are making a difference for your business. Helping merchants scale efficiently and confidently is exactly what we aim for, and we’re so happy to have you in the Spocket community. Thank you for the recommendation! 🚀We're here for you! Happy dropshipping!- Eleanor 😊
I am really Pissed off I was billed when I should not have been billed, I should have been billed the 25 of Sept because of a technical difficulty on your end. Now another problem.....I signed up for PRO which means I am allowed to upload 250 products to my store. I have up loaded 59 products and now you are telling me I have to upgrade to add more.
We’re very sorry for the frustration you’ve experienced — your concerns are completely understandable. Regarding the billing issue, we’d like to investigate the error and ensure that you are only charged correctly according to your subscription. Could you please reach out to our support team at [email protected] so we can resolve this promptly? As for your product uploads, it sounds like there may have been a technical issue with your PRO plan. You should absolutely be able to upload up to 250 products. We’d like to look into why your current limit is being restricted and get this fixed so you can continue adding your products without any extra charges. We truly appreciate your patience and are committed to making this right. - Eleanor
Good experience in onbarding, had teething issues and was fixed then and there. great support team, gave me a 1 month extra free subscription because I had issues for 4 days in importing
Thank you for sharing your experience! We’re glad we could quickly resolve the issues you faced during onboarding and that our support team could help make things right. It’s wonderful to hear that the extra month of subscription was helpful, and we’re excited to continue supporting you as you grow your business! - Eleanor
Be very careful on sign-up! You can get a monthly or yearly subscription. I was fooled by their elusive pricing. The Unicorn package yearly was presented as 79 dollars, and did NOT have a "/per month" behind it. Apparently I forgot to check that somewhere else they stated to full price and got charged 948 dollars (79*12 months). I wrote their support literally a few minutes later, and they have been refusing to refund for three weeks sending me between now more than 6 AI support agents. This is a sad practice. At least acknowledge that you forgot to clearly state the full yearly price on your product page, change it and provide a refund for those you led astray.
We’re sorry to hear about your experience and understand how upsetting unexpected charges can be. Transparency in pricing is very important to us, and we appreciate you bringing this to our attention. Our yearly plans are billed upfront at the annual total, and pricing is displayed as a monthly equivalent on the plan selection page. That said, we recognize that this may not have been clear enough in your case, and we take feedback like this seriously as it helps us improve how pricing information is presented. Regarding your support experience, we’re sorry to hear it has taken longer than expected. That’s not the level of service we aim to provide. We’d like to review your case again to ensure it’s handled properly and fairly. Please reach out to us at [email protected] with your account email (or reference your existing ticket), and we’ll escalate this for further review. We appreciate your patience and the opportunity to address your concerns. - Eleanor
These people care about your business, want to see you succeed and are very professional when you need customer service. I highly recommend Spocket and dealing with Leah has been a pleasure.
Thank you for sharing your feedback. We're genuinely sorry to hear that your experience hasn't met your expectations. We understand your concerns about pricing, membership structure, and support response times. Our goal is to provide access to quality products, reliable shipping, and the tools needed to succeed in dropshipping, and we strive to keep our pricing transparent and fair. The tiered membership options are designed to offer flexibility, allowing users to choose a plan that matches their business stage and goals, including access to premium products. That said, we're truly sorry if our customer support fell short. This is not the experience we want anyone to have, and we’d love the opportunity to look into what went wrong and make it right. Please reach out to us at [email protected], and we'll be happy to assist you directly. We’re always working to improve, and feedback like yours is vital to that process. - Eleanor
As someone who is just starting out with Spocket, I have nothing but good things to say. The experience is easy and user friendly, the customer service is very helpful and friendly. I'm very satisfied with my experience so far. This is such a useful tool for my online shop.
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Spocket has been easy to use and helpful as you get started. Our team is always here to support you, and it means a lot to know we're making a positive impact on your online shop. Wishing you continued success on your journey, we're excited to be part of it!We're here for you! Happy dropshipping!- Eleanor 😊
"Spocket is an amazing platform! It has completely streamlined my dropshipping business. The quality of products is excellent, and the suppliers are reliable. The app is incredibly easy to use, and I love the wide variety of products available. Highly recommend!"
Thank you so much for your kind words! We’re thrilled to hear that Spocket has helped streamline your dropshipping business and that you’re enjoying the quality of our products, reliable suppliers, and easy-to-use app. We truly appreciate your recommendation and are happy to have you in the Spocket community! 🚀We're here for you! Happy dropshipping!- Eleanor 😊
Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor
I uninstall the app before the free trial done and wake up today the try to charge me.
We're sorry to hear about your experience. Uninstalling the app doesn't automatically cancel a free trial or subscription, as subscriptions are managed through your App Store or Google Play account. To avoid charges, the subscription must be canceled directly through your subscription settings before the trial period ends. We'd be happy to help guide you through the process or assist with resolving this issue. Please reach out to our support team at [email protected] - - Eleanor
I tried the demo version of this app but canceled my use due to inconvenience. However, I discovered that $69 was being charged to my credit card every month. I filed a claim with my credit card company and canceled the membership again, but the monthly membership fee is still being charged. I tried calling Spocket, but there was no answer, and I also sent them emails without receiving any reply. This makes me think the company might be a scam. Even now, I am still trying to get my membership canceled.
We're truly sorry to hear about your experience and the frustration it has caused. This is certainly not the experience we want our users to have, and we appreciate you bringing this to our attention. Please rest assured that Spocket is not a scam. We take customer concerns seriously and aim to resolve issues as quickly and transparently as possible. We understand how upsetting unexpected charges can be, especially if you’ve tried to cancel and haven’t been able to reach us. To help resolve this immediately, we’d like to investigate your case further and ensure your subscription is fully canceled and any unintended charges are addressed. Please reach out to our support team at [email protected] with your account email and any relevant details. We’ll prioritize your request and make this right. Thank you for your patience, and again, we sincerely apologize for the inconvenience. - Eleanor
It's very useful and helpful. I had an issue and Eleanor helped fix it all super fast.
Thank you for the great feedback! We're so glad to hear that you found our service helpful and that Eleanor was able to resolve your issue quickly. We’ll be sure to pass along your kind words to her! We’re always here if you need anything else. - Eleanor
The customer support is very good, even with technical issues. Irene stuck with me until my issues were resolved. I am new to this industry, so this was a moment I needed help, and I got it very quickly, late in the evening this time. Sprocket is gaining my respect. Thank you!
Thank you so much for your kind words! We’re thrilled to hear that Irene could assist you and that our support helped make your experience smoother, especially as you’re getting started in the industry. Our team is always here to help, no matter the time of day! We really appreciate your trust in Spocket and look forward to supporting your growth. - Eleanor
FARE REVIEW of SPOCKET Things i love about Spocket is that they know the Audience they can focus on: - US & EU, Winning Products, Temu & Alibaba, Private Label - they have a good Service. Which hear and solve your issue ASAP. - But..... what i don't like about Spocket: - they call it US & EU, but when i scroll those products. Most of them are for US delivery. Expensive as hell like you can find such prices or even cheaper prices on every online store. So basically you can earn no Profit margin from it. - They have a category for Temu etc..But for that you have to buy an APP names Alidrop which is also a Paid app so basically they will earn money for Spocket and maybe from Alidrop Affiliate/Partner commission. - Winning products are very expensive and are very less products available in EU (Germany) - Their Filter is very Bad. I mean sometimes you choose men clothes and you still get products from Women category, it can be because of UNISEX products but still it is buggy. Sometimes Filter has no affect at all. - If i use only Aliexpress Feature and i want to import products it imports only half of product description but no Size chart, Not Real Price which shows on Aliexpress. - In comparision to DSERS, i would say it still has a long way to import Products attributes from Ali express. DSERS makes life a lot easier. - US & EU Category, Winning Products Category, Temu Category needs MAJOR REVAMP. - Private Label consists only Cosmetic Products but it needs other product categories too. - "Compare At Price" is not fully developed because it should be editable like "Sales Price" . Like i want to change all Prices at one click. I type my price in textfield and if i click "Set Compare At Price for all" it should change all. But there is no such button at all. - AI Feature is PAID which is not good at all. Shopify, Chat gpt, Gemini all those other AIs having FREE versions too so why does SPOCKET charges for AI Feature even though we brought a paid year membership. It should contain all the features they have to offer. NOT FARE ! - They have very less Products than Aliexpress and mostly when you try to import in ur import list you get error that the product cannot be imported for xyz reasons. It is very annoying because you get such error on 75% Products. SPOCKET needs FOCUS on these bugs, errors, feature requests otherwise i don't thing i will renew my subscription.
Thank you for taking the time to share such detailed feedback — we really appreciate it. We’re glad to hear that you value our focus on the US & EU markets, winning products, private label options, and our customer support. We also hear your concerns loud and clear. Many of the points you’ve raised, such as product pricing, filter accuracy, category improvements, import errors, and AI feature access, are exactly the areas we’re actively working on improving. Regarding specific points: Product availability & pricing: We understand the frustration with limited profit margins and product availability in certain regions. Our team is constantly sourcing more competitive products for US & EU customers, including the EU market. Filters & import features: We recognize that filters and product import functionality need enhancements. Our development team is working to make these more reliable and comprehensive. AI & other paid features: We’re reviewing feature accessibility and pricing to ensure our users get maximum value from their subscription. Private Label & “Compare At Price” features: Your suggestions here are very helpful. We will pass them to our product team as we plan future updates. We value feedback like yours because it helps us prioritize improvements. We’d love to discuss your experience further and help resolve any current frustrations you may have. You can reach our support team directly at [email protected] Thank you again for your honest review — we are committed to making Spocket better for all our users.- Eleanor
Tried it for a day. * Very expensive products - as others say, too * Very bad search results - not relevant to what you are looking for * Limited products IMHO * The good products are labeled PREMIUM, so that you buy the expensive package (even if I don't need that many products) * Bad experience overall.
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet expectations. We understand your concerns about pricing and product access. Our Premium label is designed to highlight curated, high-quality items, but we never want it to feel like you're being forced into a higher tier. Your point about the number of products available and the relevance of search results is also well taken. We’re actively working on improving both. Your experience matters to us, and we'd genuinely appreciate the opportunity to learn more and make things right. If you're open to it, please reach out to us at [email protected], and we'd be happy to assist further. - Eleanor
We encountered a series of complex technical issues that required expert intervention — the kind of issues that would be incredibly difficult for a novice to solve on their own. I was frustrated and overwhelmed, but the Spocket team remained calm, focused, and determined throughout.Thank you Grace, you were truly Grace under pressure! The team elevated my case quickly, diagnosed the root causes, and delivered a complete solution. What stood out most was their follow-through: Leah and Joe from their executive team personally reached out to ensure every detail was resolved, and even provided direct contact and support for the next steps. In a world where many companies say they value customer service, Spocket actually proved it. They didn’t just fix a problem — they turned a difficult situation into a positive experience. I’ll absolutely be recommending them to friends, partners, and colleagues. Five stars for service, professionalism, and commitment to getting it right.
Thank you so much for your kind words and thoughtful feedback! We know how frustrating technical issues can be, and we're truly glad we were able to turn things around for you. Grace, Leah, Joe, and the entire team are thrilled to know their efforts made a real difference. Your recognition means a lot to us, especially knowing how complex the situation was. At Spocket, we’re committed to not just solving problems, but creating positive experiences along the way. It’s incredibly rewarding to hear that came through in your journey with us. Thank you again for your trust, your patience, and for recommending us it genuinely means the world to our team. We're here for you! Happy dropshipping!- Eleanor 😊
I had an issue with an order and the Spocket team handled it perfectly. They resolved everything quickly and refunded me the full amount, showing they truly care about their users. The app works well and has great suppliers with fast shipping. I definitely recommend it to anyone looking for a reliable dropshipping partner. Thank you for the support! Thank you Eleanor
Thank you so much for your kind words and recommendation! We’re really glad to hear that your issue was resolved quickly and that you felt supported throughout the process. Eleanor and the rest of the team truly appreciate the shoutout it means a lot to us! It’s great to know you’re enjoying the app and finding value in our suppliers and fast shipping. We’re here if you ever need anything else, and we’re excited to keep supporting your dropshipping journey. Thanks again for choosing Spocket! 😊
I got great online support, and the communication with the support was very easy and straightforward!
Thank you for your feedback! We’re thrilled to hear that our support team was able to provide clear and straightforward assistance. Your success is important to us, and we’re always here whenever you need help.- Eleanor
Customer Service is the most amazing part, I feel really supported!
Thank you for your kind words! We’re thrilled to hear that our customer service has made you feel supported that’s exactly what we strive for. We’re always here whenever you need assistance! - Eleanor
I love the ease of use and the instant help I receive chatting in, very responsive and personal, reliable and useful information to make sure you're successful.
Thank you so much for the wonderful review! We’re thrilled to hear that you’re enjoying how easy the app is to use and that our team has been able to provide quick, personal, and helpful support. Your success is our priority, and it means a lot to know you’re finding real value in the experience. - Eleanor
I am still learning the app and growing my store with inventory, as I navigate through the process, Eleanor has always been on top of my questions. Her responsiveness and knowledge base has made me feel secure in my decision to proceed with Spocket. I do wish the suppliers would have more art in stock, most have become sold out. But customer service has been excellent! Thank you Eleanor!
Thank you so much for your honest feedback and kind words! We're delighted to hear Eleanor has been such a great support for you throughout your journey with Spocket. She truly cares about helping our users feel confident and secure. We appreciate your patience as you grow your store and inventory. We also hear you on the art suppliers’ stock availability and will continue working to improve and expand our supplier options. Your satisfaction means a lot to us! Thanks again for being part of the Spocket community. If you ever need anything, Eleanor and the team are always here to help! ❤️
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.