Spocket: US & EU Dropshipping

We’re very sorry to hear about your experience and understand how disappointing it must have been to face stock issues after investing time and money into your business. Ensuring accurate inventory synchronization with our suppliers is something we take very seriously, and we regret that this wasn’t your experience. While product availability can occasionally change quickly on the supplier’s side, we’re constantly improving our real-time tracking systems to reduce these issues. We’d like to review what happened with your specific orders and make things right where possible. Please reach out to us directly at [email protected] with your account email and order details, and our team (including me personally if needed) will look into this immediately. We truly value your feedback it helps us strengthen our platform and ensure better reliability for all our merchants.

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with Spocket so far. Our team is always here to support you no question is ever too small, and we're glad you feel comfortable reaching out. We're excited to be part of your journey and are always just a message away if you need anything. We're here for you! Happy dropshipping!- Eleanor 😊

Thank you for your wonderful feedback! We're glad to hear that our team was able to guide you straight to the solution and help you resolve the issue right away. If you ever need anything else, we’re always here to help! - Eleanor

Thank you for taking the time to share your concerns. We’re truly sorry for the frustration this situation has caused and understand how upsetting unexpected charges can be. We never intend to mislead our customers, and we take feedback like this very seriously. Regarding our non-refundable policy, this is outlined during the subscription process; however, we recognize that each situation is unique and we’re always open to reviewing cases where there may have been confusion or an error. We’d really appreciate the opportunity to look into your account and clarify exactly what happened. Please reach out to our support team at [email protected] with your account details, and we’ll do our best to assist you and find a fair resolution. Your feedback helps us improve, and we value your trust. Thank you for bringing this to our attention.- Eleanor

We’re really sorry to hear about your experience — that’s absolutely not what we want for any customer. We understand how frustrating it feels when you’re trying to manage your subscription and things don’t work as expected. We want to help resolve this as quickly as possible. Please reach out to us directly at [email protected] with the email associated with your account, and we’ll personally assist you with downgrading or cancelling your plan. We take feedback like this seriously and are actively reviewing our instructions and support response times so this doesn’t happen again. Thank you for bringing this to our attention. - Eleanor

We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. This is not the experience we want any merchant to have. Regarding subscriptions, uninstalling the app does not automatically cancel an active plan, but once a subscription is properly canceled, further charges should not occur. If that did not happen in your case, we’d like to review it immediately and ensure everything is corrected. As for suppliers and shipping, Spocket works with a global network of vendors, including U.S., EU, and international suppliers. Processing and shipping times can vary by supplier and are displayed on product listings, but we understand how important speed and transparency are for running a successful dropshipping business. We’re also sorry to hear that your support experience didn’t meet expectations. This feedback is taken seriously, and we’re continuously working to improve response times and issue resolution. We’d really like the opportunity to look into your account and address these concerns directly. Please contact us at [email protected] with your account email, and our team will assist you as quickly as possible. - Eleanor

Thank you so much for the 5 stars! ⭐ We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊

Thank you so much for this fantastic review! We’re really happy to hear that you’re satisfied with the app, our service, and the precise answers from our support team. Transparency in pricing and shipping is something we truly value, so it’s great to know this makes a real difference for you. We appreciate your trust and support. Thanks for choosing our app! - Eleanor

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team. Syngyn will be especially happy to know they made a positive impact. We're here for you! Happy dropshipping!- Eleanor 😊

Thank you for the great review! We're thrilled to hear that you find our team knowledgeable and our 24/7 support valuable. Your confidence in us truly means a lot we’re here anytime you need assistance. Thanks again for choosing Spocket! - Eleanor

Thank you so much for the wonderful review! We’re thrilled to hear that you had such a positive experience with our customer service team. Supporting our members especially those just getting started is always our top priority, and it means a lot to know we’ve made a great impression. We’re here whenever you need us! - Eleanor

Thank you so much for your kind words and for taking the time to share your experience! 🌟 We’re thrilled to hear that you’re enjoying the platform and finding value in the variety of products available. Helping you grow your store in a fun, easy, and successful way is exactly what we aim for! A special shoutout to Angelique, we couldn’t agree more. She’s a true star on our support team, and your recognition of her dedication and care means the world to all of us. We’ll be sure to pass along your appreciation, it’ll absolutely make her day! Your recommendation means a lot, and we’re so happy to be part of your dropshipping journey. If there’s ever anything more we can do to support you, just give us a shout. We’re here for you. We're here for you! Happy dropshipping!- Eleanor 😊

Thank you so much for your kind words! We're glad to hear you found our platform easy to use and enjoyed our product catalog. Your feedback means a lot to us and motivates our team to keep improving. We're here for you! Happy dropshipping!- Eleanor 😊

Thank you for your kind words! We’re delighted to hear that you find Spocket helpful. We’re always here to support you whenever you need assistance! - Eleanor

Thank you so much for the wonderful review! We’re thrilled to hear that you had such a great experience with our support team. It means a lot to know we’re helping your business succeed that’s exactly what we’re here for. Traveltimesawait, thank you for choosing us! We're excited to continue supporting your growth. - Eleanor

Thank you so much for your kind words! We're thrilled to hear that you've enjoyed sourcing products on our platform and that your store is now ready to go live. Congratulations on reaching this exciting milestone! We’re glad to hear you're taking advantage of the upgraded plan and promotion. It’s a great way to kick off your launch. Wishing you every success as you open your store and let the party begin! 🎉 If you ever need support along the way, we’re here for you. - Eleanor

Thank you so much! We're glad you're enjoying the products we work hard to offer great options, and love hearing that it's making a difference for you. Let us know if there's anything else we can do to support you! - Eleanor

Olá! 😊 Agradecemos muito o seu feedback e confiança na nossa plataforma. É ótimo saber que o nosso suporte atendeu às suas expectativas. Estamos aqui para o que precisar ao longo desta jornada! Desejamos-lhe muito sucesso e estamos ansiosos por acompanhar os seus resultados nos próximos meses. Vamos em frente juntos! 💪🚀 - Eleanor

We’re very sorry for the frustration you’ve experienced — your concerns are completely understandable. Regarding the billing issue, we’d like to investigate the error and ensure that you are only charged correctly according to your subscription. Could you please reach out to our support team at [email protected] so we can resolve this promptly? As for your product uploads, it sounds like there may have been a technical issue with your PRO plan. You should absolutely be able to upload up to 250 products. We’d like to look into why your current limit is being restricted and get this fixed so you can continue adding your products without any extra charges. We truly appreciate your patience and are committed to making this right. - Eleanor

Thank you for sharing your experience! We’re glad we could quickly resolve the issues you faced during onboarding and that our support team could help make things right. It’s wonderful to hear that the extra month of subscription was helpful, and we’re excited to continue supporting you as you grow your business! - Eleanor