Spocket: US & EU Dropshipping
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Easy to use and extremely helpful customer service. They answer right away!
Thank you so much for your kind review! We're delighted to hear that you found our service easy to use and that our customer support was able to assist you promptly. We truly appreciate your feedback and look forward to serving you again! - Eleanor
Walked me straight to resolving the issue and I was able to get the issue resolved immediately .
Thank you for your wonderful feedback! We're glad to hear that our team was able to guide you straight to the solution and help you resolve the issue right away. If you ever need anything else, we’re always here to help! - Eleanor
I subscribed to the Spocket Standard Plan, which was clearly listed at $59, but my account has now been charged $200. This is misleading and feels like a scam. On top of that, their so-called “non-refundable policy” is unfair and unacceptable. Customers should not be tricked into paying more than the advertised price, and then be denied a refund. Spocket’s practices appear deceptive and unethical.
Thank you for taking the time to share your concerns. We’re truly sorry for the frustration this situation has caused and understand how upsetting unexpected charges can be. We never intend to mislead our customers, and we take feedback like this very seriously. Regarding our non-refundable policy, this is outlined during the subscription process; however, we recognize that each situation is unique and we’re always open to reviewing cases where there may have been confusion or an error. We’d really appreciate the opportunity to look into your account and clarify exactly what happened. Please reach out to our support team at [email protected] with your account details, and we’ll do our best to assist you and find a fair resolution. Your feedback helps us improve, and we value your trust. Thank you for bringing this to our attention.- Eleanor
Steer Clear – This App is a Total Scam This app is nothing but a money trap. First, the membership system is deliberately confusing and nearly impossible to cancel. Even after uninstalling, you’ll keep getting charged—so don’t expect an easy way out once they have your payment info. Second, the suppliers are terrible. Prices are outrageously inflated, and many products falsely claim to ship from the U.S. when in reality they’re shipped from China. Some suppliers take up to 8 days just to process orders before even shipping them—completely unacceptable for a dropshipping business where speed is everything. On top of that, the customer support is abysmal—slow to respond, unhelpful, and incapable of resolving problems. When you’re running a business, you can’t afford this kind of incompetence. If you value your time, money, and sanity, do NOT use this app for your dropshipping business. Don’t make the same mistake I did.
We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. This is not the experience we want any merchant to have. Regarding subscriptions, uninstalling the app does not automatically cancel an active plan, but once a subscription is properly canceled, further charges should not occur. If that did not happen in your case, we’d like to review it immediately and ensure everything is corrected. As for suppliers and shipping, Spocket works with a global network of vendors, including U.S., EU, and international suppliers. Processing and shipping times can vary by supplier and are displayed on product listings, but we understand how important speed and transparency are for running a successful dropshipping business. We’re also sorry to hear that your support experience didn’t meet expectations. This feedback is taken seriously, and we’re continuously working to improve response times and issue resolution. We’d really like the opportunity to look into your account and address these concerns directly. Please contact us at [email protected] with your account email, and our team will assist you as quickly as possible. - Eleanor
App is great! Service is super ! You receive precise answers to your questions! Couldn't be more satisfied ! Easy to use , great price information great shipping price information! You dont get this everywhere. You pay exactly how it says there . Other apps have for example 1$ item and says free shipping and after a purchase you trying to source it ,after that you receive like 10-20$ shipping fees . So i must say : this app is great !!!
Thank you so much for this fantastic review! We’re really happy to hear that you’re satisfied with the app, our service, and the precise answers from our support team. Transparency in pricing and shipping is something we truly value, so it’s great to know this makes a real difference for you. We appreciate your trust and support. Thanks for choosing our app! - Eleanor
Awesome team and readily available to assist. Syngyn helped me out a lot!
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team. Syngyn will be especially happy to know they made a positive impact. We're here for you! Happy dropshipping!- Eleanor 😊
Very knowledgeable tech's and 24/7 customer support. It's A no brainer.
Thank you for the great review! We're thrilled to hear that you find our team knowledgeable and our 24/7 support valuable. Your confidence in us truly means a lot we’re here anytime you need assistance. Thanks again for choosing Spocket! - Eleanor
Fantastic Customer Service!!! Very dedicated team that goes above and beyond to assist new members.
Thank you so much for the wonderful review! We’re thrilled to hear that you had such a positive experience with our customer service team. Supporting our members especially those just getting started is always our top priority, and it means a lot to know we’ve made a great impression. We’re here whenever you need us! - Eleanor
Spocket is an amazing platform—so interesting and full of a wide variety of products that make it really fun and easy to explore and grow my store. What truly sets Spocket apart, though, is their incredible customer support. Angelique has been absolutely wonderful—always friendly, attentive, and ready to help. No matter when I reached out, she responded quickly and made everything clear and simple to understand. Her dedication and care make using Spocket feel effortless and enjoyable. I’m genuinely happy with the support I’ve received and feel confident recommending Angelique and the Spocket team to anyone looking for a reliable, professional, and genuinely helpful dropshipping experience!
Thank you so much for your kind words and for taking the time to share your experience! 🌟 We’re thrilled to hear that you’re enjoying the platform and finding value in the variety of products available. Helping you grow your store in a fun, easy, and successful way is exactly what we aim for! A special shoutout to Angelique, we couldn’t agree more. She’s a true star on our support team, and your recognition of her dedication and care means the world to all of us. We’ll be sure to pass along your appreciation, it’ll absolutely make her day! Your recommendation means a lot, and we’re so happy to be part of your dropshipping journey. If there’s ever anything more we can do to support you, just give us a shout. We’re here for you. We're here for you! Happy dropshipping!- Eleanor 😊
Une meilleure application avec des bons support client
Merci beaucoup pour votre avis positif ! Nous sommes ravis que l’application ainsi que notre service client répondent à vos attentes. Votre satisfaction est notre priorité. - Eleanor
Truly amazing great support, great help, and helping the business succeed amazing. Traveltimesawait thanks you
Thank you so much for the wonderful review! We’re thrilled to hear that you had such a great experience with our support team. It means a lot to know we’re helping your business succeed that’s exactly what we’re here for. Traveltimesawait, thank you for choosing us! We're excited to continue supporting your growth. - Eleanor
So far I have like all the products on this platform to source from. I was sourcing on the $59.99 plan first tivset it up. My store is ready to publish. I'm now ready to open my store and take advantage of the promotion to move to the upgraded plan to let the party begin! Nadine
Thank you so much for your kind words! We're thrilled to hear that you've enjoyed sourcing products on our platform and that your store is now ready to go live. Congratulations on reaching this exciting milestone! We’re glad to hear you're taking advantage of the upgraded plan and promotion. It’s a great way to kick off your launch. Wishing you every success as you open your store and let the party begin! 🎉 If you ever need support along the way, we’re here for you. - Eleanor
Spocket founder & Ceo, Saba, John, Customer Support Specialist, Eleanor, and many others, i have sent you all emails saying to cancel my subscription back in June 2025 yet you have refused to adhere to my request. I asked for the cancellation to be done on a website that is no longer available. Cancel this subscription. I received 7 orders from your supplier that was never delivered to my customers. Yet the supplier remained on your platform despite my request to see if they would deliver. Please please cancel the subscriptions. Can or will honor a person request. I already did all steps to cancel this subscription. I do not know how you continue to take funds from my bank account. rating Zero.
We’re truly sorry to hear about your experience and understand how frustrating this situation has been for you. We take cancellation and order delivery issues very seriously, and we want to make this right as quickly as possible. Please reach out to us directly at [email protected] (or reply to your existing ticket) with your account email and any order details you have. Our team will personally review your case, ensure your subscription is fully canceled, and investigate the undelivered orders right away. We appreciate your patience and the opportunity to resolve this matter properly.
Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor
Estou a avaliar entrar e trabalhar com esta plataforma e vou experimentar 3 meses pelo menos... Excelente Suporte a todas as questões que coloquei e vamos em frente. Logo Verei os resultados convosco.
Olá! 😊 Agradecemos muito o seu feedback e confiança na nossa plataforma. É ótimo saber que o nosso suporte atendeu às suas expectativas. Estamos aqui para o que precisar ao longo desta jornada! Desejamos-lhe muito sucesso e estamos ansiosos por acompanhar os seus resultados nos próximos meses. Vamos em frente juntos! 💪🚀 - Eleanor
I'm just in the process of launching my store, and so far, Spocket has been a great experience. The platform is easy to navigate, and I’ve found a good selection of products to start with. Most importantly, the customer support has been incredibly helpful—any time I had questions or ran into an issue, the support team was quick to respond and provided clear solutions. Their assistance has made the setup process much smoother. Looking forward to continuing with Spocket as I grow my store!
Thank you so much for the wonderful feedback! We’re thrilled to hear that your experience with Spocket has been positive so far and that you’re finding the platform easy to use with a great selection of products. We’re especially glad to know our support team has been helpful and responsive—making your setup process smooth is always our goal. We’re excited to be part of your journey and look forward to supporting you as you continue to grow your store. Wishing you great success! 🚀 We're here for you! Happy dropshipping!- Eleanor 😊
I am really Pissed off I was billed when I should not have been billed, I should have been billed the 25 of Sept because of a technical difficulty on your end. Now another problem.....I signed up for PRO which means I am allowed to upload 250 products to my store. I have up loaded 59 products and now you are telling me I have to upgrade to add more.
We’re very sorry for the frustration you’ve experienced — your concerns are completely understandable. Regarding the billing issue, we’d like to investigate the error and ensure that you are only charged correctly according to your subscription. Could you please reach out to our support team at [email protected] so we can resolve this promptly? As for your product uploads, it sounds like there may have been a technical issue with your PRO plan. You should absolutely be able to upload up to 250 products. We’d like to look into why your current limit is being restricted and get this fixed so you can continue adding your products without any extra charges. We truly appreciate your patience and are committed to making this right. - Eleanor
Good experience in onbarding, had teething issues and was fixed then and there. great support team, gave me a 1 month extra free subscription because I had issues for 4 days in importing
Thank you for sharing your experience! We’re glad we could quickly resolve the issues you faced during onboarding and that our support team could help make things right. It’s wonderful to hear that the extra month of subscription was helpful, and we’re excited to continue supporting you as you grow your business! - Eleanor
Be very careful on sign-up! You can get a monthly or yearly subscription. I was fooled by their elusive pricing. The Unicorn package yearly was presented as 79 dollars, and did NOT have a "/per month" behind it. Apparently I forgot to check that somewhere else they stated to full price and got charged 948 dollars (79*12 months). I wrote their support literally a few minutes later, and they have been refusing to refund for three weeks sending me between now more than 6 AI support agents. This is a sad practice. At least acknowledge that you forgot to clearly state the full yearly price on your product page, change it and provide a refund for those you led astray.
We’re sorry to hear about your experience and understand how upsetting unexpected charges can be. Transparency in pricing is very important to us, and we appreciate you bringing this to our attention. Our yearly plans are billed upfront at the annual total, and pricing is displayed as a monthly equivalent on the plan selection page. That said, we recognize that this may not have been clear enough in your case, and we take feedback like this seriously as it helps us improve how pricing information is presented. Regarding your support experience, we’re sorry to hear it has taken longer than expected. That’s not the level of service we aim to provide. We’d like to review your case again to ensure it’s handled properly and fairly. Please reach out to us at [email protected] with your account email (or reference your existing ticket), and we’ll escalate this for further review. We appreciate your patience and the opportunity to address your concerns. - Eleanor
These people care about your business, want to see you succeed and are very professional when you need customer service. I highly recommend Spocket and dealing with Leah has been a pleasure.
Thank you for sharing your feedback. We're genuinely sorry to hear that your experience hasn't met your expectations. We understand your concerns about pricing, membership structure, and support response times. Our goal is to provide access to quality products, reliable shipping, and the tools needed to succeed in dropshipping, and we strive to keep our pricing transparent and fair. The tiered membership options are designed to offer flexibility, allowing users to choose a plan that matches their business stage and goals, including access to premium products. That said, we're truly sorry if our customer support fell short. This is not the experience we want anyone to have, and we’d love the opportunity to look into what went wrong and make it right. Please reach out to us at [email protected], and we'll be happy to assist you directly. We’re always working to improve, and feedback like yours is vital to that process. - Eleanor
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