Spocket: US & EU Dropshipping
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That this app has winning products which helps beginners to find their products easily . I as a beginner felt easy to use this app,as support guides helped me in every step to select a product,import it and pushing to my store. I liked the products and the way I m enlighted from help guide
Thank you so much for your kind words! 🌟 We're thrilled to hear that you found the app beginner-friendly and that our support team could guide you through each step from selecting a product to importing and pushing it to your store. Helping users like you find winning products with ease is exactly what we aim for. We're excited to be part of your journey and wish you great success with your store! Happy dropshipping!- Eleanor 😊
Very good
Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor
I have received the worst customer support that I have ever received from any company that I have ever dealt with. I ordered one product from them. I paid for the product and the shipping. I contact the support team on the chat multiple times. I actually received a fraudulent email from them saying that my item had been shipped. On the chat they said that it wasn't shipped because I had exceeded the processing time. They said they would contact the supplier to resolve the situation. I have been at it for over a month now. What should have been resolved by a simple phone call or email isn't happening. They offered me a refund. I told them I didn't want a refund and that I wanted the item that I had purchased and paid the shipping for. The issue is still unresolved. I ask them to update me by email and I can't even get them to send me an email. I am beginning to think I might have been scammed. If no resolution is going to happen soon I will take it up with Shopify. I am seriously considering going with another company. I am actually happy that I haven't received any other orders. I can't imagine the flood of emails that I would be receiving from customers demanding service or refunds. Spocket does not care about their customers. They just give you the run around I guess hoping that I will give up. I will not. I want the item that I purchased.
We're truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. This is absolutely not the level of service we aim to provide. We understand your concern, especially after waiting over a month and not receiving clear communication or resolution. Your trust is important to us, and we deeply regret that we’ve fallen short. We would like to make this right. Please reach out to us directly at [email protected] with your order number so we can escalate your case immediately and work with the supplier to either get your item delivered or provide a solution you’re happy with. We know how important it is to receive timely updates and accurate information, and we’re actively reviewing this situation to prevent anything like this from happening again. Thank you for your patience We truly appreciate it, and we’re committed to resolving this as quickly as possible.
What I love about this app is that whatever problem, issue or question I have is immediately answered or resolved. The techs are fantastic! I just had a wonderful experience with Eleanor, who was so very helpful, caring and encouraging. I’ve yet to have a bad experience and am sure I won’t.
Thank you so much for your kind words! We're thrilled to hear that you've had such consistently positive experiences with our app and support team. Eleanor will be especially happy to know her help made a difference for you. She truly embodies the care and dedication we strive for. We're always here whenever you need us, and it's wonderful to know you feel supported every step of the way! We're here for you! Happy dropshipping!😊
I am new to dropshipping and have alot of questions. Sprocket chat agents always understand my question and gives me the info I need to make my business profitable. I recently reached out because I needed help calculating shipping charges. Not only did Irene answer my questions regarding shipping charges, but also told me about the Aliscraper tool to help me manage my products. Great service!
Thank you so much for your kind words and for taking the time to share your experience! 😊 We're thrilled to hear that our chat support team has been helpful in guiding you through your dropshipping journey. Irene will be especially happy to know she made a positive impact by assisting with shipping calculations and introducing you to the Aliscraper tool! We’re here to support you every step of the way and are excited to see your business grow. Don’t hesitate to reach out if you ever have more questions, we’re always happy to help! Wishing you continued success, we're here for you! Happy dropshipping!- Eleanor 😊
I installed and uninstalled the app on the same day - it isn't a viable business option from within South Africa regardless of what the app says. I have now been charged for the subscription fee. Within Shopify if the app is uninstalled the subscription is terminated for most apps. I can't for sure remember if I actively cancelled my subscription with Spocket (I've tried a LOT of apps) but this is the only app that still charges subscription despite the store being disconnected from them. Proof enough is that I don't have a time period of using the app next to my name on this review. I have been told the matter will be escalated and I will hear back from them in 24 - 72 hours but that doesn't stop a fairly large charge now sitting on my credit card.
Thank you for sharing your experience and bringing this to our attention. We understand how frustrating unexpected charges can be, especially when you thought the subscription had been cancelled. To clarify, uninstalling the app doesn’t always automatically cancel the subscription, as subscription management can vary depending on the platform and payment provider. We encourage all our users to cancel their subscription directly through the app or billing platform to avoid ongoing charges. Please feel free to reach out to our support team at [email protected] if you have any further questions or need assistance.- Eleanor
Scam , tried to take 951 SeK =aprox 100 euro and again2 days later 965 = 100 euro and did not even sign up for it
We’re sorry to hear about your concern. We take unauthorized charges very seriously and want to get to the bottom of this. Please reach out to us directly at [email protected] with more details so we can investigate and assist you further. Thank you for bringing this to our attention.- Eleanor
Don't fall into this pit! None of their products are professional level. Their system is completely based on subscription traps. I spent $200 and in return I saw product photos taken with NOKIA and garbage products manufactured in the back streets of China. Disgrace!
We're truly sorry to hear about your experience and appreciate you taking the time to share it. We understand how disappointing it must have felt not to receive the quality you expected, and we regret that we did not meet your standards. Our goal is to provide valuable and professional-level products to all our customers, and we take feedback like yours seriously. We also aim for full transparency in our pricing and subscription terms, and we're sorry if anything about the process felt misleading. We’d love the opportunity to make things right or at least better understand where things went wrong. Please reach out to our support team at [email protected], and we’ll do our best to review your case in detail. Thank you again for your honest feedback it helps us improve.- Eleanor
Only received a partial refund and no update from customer service to why! I keep receiving generic email replies even though they promised to refund the whole amount. What a horrible experience! Have been on Shopify for 5 years and never had to deal with such app like this. They all refund money automatically, what a shame! SCAM!! They charged me $400 for one free trail, and they won't refund my money!
We’re very sorry to hear about your experience and completely understand your frustration regarding the unexpected charge. We want to clarify that this is absolutely not the experience we aim to provide. We’re aware that our customer service representative, Leah, is currently working with you to resolve this issue and process a full refund. Please rest assured that we’re committed to making this right. - Eleanor
When you subscribe and delete your account permanently and cancel your plan, it will not delete your banking data even after contacting support and they are against privacy
Thank you for sharing your experience, and we’re sorry to hear about your concerns. We take user privacy and data security very seriously, and we understand how important it is for our users to feel in control of their personal information. While certain billing details may be retained securely for compliance with legal and financial regulations, they are never used for any purpose beyond what’s required. That said, your feedback is extremely valuable, and we’d like to look into your case more closely. Please reach out to our support team again with any reference number you have, or contact us directly at [email protected], so we can ensure your concerns are properly addressed. Thank you again for your feedback,it helps us improve. - Eleanor
Customer Service Department The overall design looks good and the products are decent, but the user interface needs significant improvement. Somehow, we've ended up with multiple accounts without intentionally signing up, which is confusing. The live chat feature is nearly impossible to use, I still haven’t managed to get it working. I'm experiencing serious difficulty just trying to initiate a conversation. There appears to be no real customer service presence here.
Thank you for your feedback. We’re truly sorry to hear about the frustrating experience you’ve had with our user interface and live chat support. We appreciate your positive remarks about our design and product quality however, we understand that ease of use and effective support are just as important. Your experience with multiple unintended accounts and the difficulty in accessing our live chat is certainly not the standard we aim to provide. We’re currently reviewing both our account management process and live chat functionality to identify and fix the issues you've described. We’d love the opportunity to assist you directly and make things right. If you're open to it, please email us at [email protected] with your contact details, and we’ll prioritize resolving the account confusion and providing any support you need. Thank you again for bringing this to our attention we’re committed to improving and appreciate your help in making our service better. - Eleanor
Hej Jag är nybörjare och har svårt att få försäljning,Men Spocket gör det ändå kul att gå till jobbet ,sällan man har en app som är så pålitlig .Jag kan varmt rekommendera Detta verktyg.Snabb hjälp gillar jag inget krångel och snabba svar
Tack så mycket för din fina recension det gläder oss verkligen att höra att Spocket gör din arbetsdag roligare, även i början av din resa. Vi vet att det kan vara tufft i början, men du gör ett fantastiskt jobb genom att hålla motivationen uppe. Vi är stolta över att få vara en del av din resa och finns här om du behöver stöd eller tips längs vägen! – Eleanor 😊
I subscribed for the 14-day trial but didn’t like the app, as I found a better alternative. I canceled the subscription before the trial ended, and the screen confirmed that my subscription was canceled. However, I was still charged $39.99. I contacted customer service and spoke with Angelique, who said they would get back to me within 48 to 72 hours. I followed up, but received no response. Additionally, she didn’t close the conversation, preventing me from reaching another agent. I do not recommend this app. They should handle cancellations more professionally and provide better customer support.
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must have been to feel charged after canceling within the trial period, and we sincerely apologize for the inconvenience caused. We take situations like this very seriously. While it's never our intention to cause any confusion or delay, it’s clear we fell short in your case especially regarding the follow-up and access to support. Your experience with Angelique not closing the conversation properly is something we’ll look into and address internally to prevent future issues. We’d really like to make this right. If you haven’t already received a resolution, please reach out to us at [email protected], and mention this review so we can prioritize your case. Your trust means a lot, and we appreciate the opportunity to improve from your feedback.-Eleanor
Thank you so much for the 5 stars! ⭐ We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
products on app is like other similar apps that all are free or have free plan, too bad thing is have NO ANY IMAGE SEARCH OPTION!!! no any extra option and have no free plan, NOT RECOMMENDED PS: Thank you for your reply. I appreciate you acknowledging the issues I raised. While I understand that Spocket aims to offer a premium experience, the current technical issues—especially the inability to import orders—are very disruptive to my business. I’ve already reported this problem to the support team, but it remains unresolved after several days. However, I appreciate that after my review, the support team followed up and worked to identify the issue. I also accept the offer to explore the platform further and see how things improve. I’m hopeful that with ongoing improvements and support, Spocket will become an even better solution for dropshippers like me. I truly hope Spocket can resolve these technical issues promptly. Features like image search and a smoother user experience are essential for busy store owners like me, especially since other platforms offer these at no additional cost. Looking forward to seeing the platform’s progress.
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We understand that many users appreciate features like image search and free plans, and your input helps us prioritize what to improve. While our app currently focuses on delivering, we’re actively exploring ways to enhance the user experience, including the possibility of adding an image search option in the future. As for the pricing, we aim to offer a premium experience with dedicated support and frequent updates. That said, we truly value feedback like yours as it helps us better understand what users are looking for. If you're open to it, we'd love to hear more about what specific features you’d find most helpful. You can reach us anytime at [email protected] - Eleanor
Super easy to get started and very user friendly.
Thank you for your feedback! We’re thrilled to hear that you found Spocket easy to get started with and user-friendly. We’re always here to make your experience as smooth as possible! - Eleanor
I’m extremely disappointed with Spocket’s billing practices. I was charged multiple times within the same billing cycle – $59.99 for the Professional plan, then $99.99 for the Empire plan twice, without clear explanation. Shopify also charged me $99 separately, bringing the total to over 350 USD for a month. When I contacted Spocket support, they offered only 3 months of free service instead of a refund, even though the service didn’t add value to my store. After I questioned this further, they stopped responding to my chat entirely. I'm now seeing many other users reporting similar issues — unclear billing, overlapping charges, and dismissive support. I’ve had to escalate this to my bank to file a dispute/chargeback as well as Shopify.
Thank you for sharing your feedback, and we're truly sorry for the frustrating experience you've had with Spocket. We understand how concerning unexpected charges and a lack of support can be, and we sincerely apologize for the inconvenience this has caused. Regarding the billing issues: multiple charges within the same billing cycle and confusion around plan upgrades are not the experience we aim to deliver. We’re currently investigating how this occurred in your account and reviewing our internal systems to ensure more transparent and accurate billing practices going forward. We're also very sorry to hear about your experience with our support team. It's unacceptable that your concerns weren’t fully addressed and that follow-up communication stopped. We are actively working with our support leadership to understand what went wrong here and to improve the consistency and responsiveness of our customer service. We value every merchant who chooses Spocket, and while we regret that we couldn’t provide the value you were looking for, we respect your decision to escalate the matter. If you're open to it, we'd still like to make things right and ensure a proper resolution. Please feel free to reach out directly at [email protected], and a senior member of our team will prioritize your case. Thank you again for your feedback, it's essential to helping us improve. - Eleanor
Spocket has been the best help in launching my store. The platform is easy to use, the product selection is great, and the customer support team is quick and professional. Shipping is fast, especially to the US and EU, and everything integrates perfectly with Shopify. Highly recommended for any serious dropshipper!
Wow! Thank you so much for the amazing feedback! 🌟 We’re so glad Spocket has been a key part of launching your store. It’s great to hear you’re enjoying the ease of use, solid product selection, and seamless Shopify integration. And we’ll be sure to pass your kind words along to our support team they’ll really appreciate it! Fast shipping and smooth operations are what we aim for, especially for our US and EU customers, so it’s awesome to know it’s making a difference for you. Happy dropshipping!- Eleanor 😊
Unfortunately, my experience as a supplier was extremely poor. You should be fully aware of what you’re getting into here. Orders were canceled during the ordering process even though the merchandise was in stock. In total, my cancellations amounted to over $24,000. Customers and retailers asked about the merchandise, shipping status, and refunds—but support provided no clear answers. This isn’t just a minor technical issue; it affects payouts, fulfillment, communication, order status, and trust in the entire supply chain. I had listed over 5,000 products, had genuine inquiries from retailers, and active orders. Yet much remained unclear: whether customers got their money back, whether the merchandise was shipped correctly, why orders were canceled, and when pending payouts would be processed. The support seems to consist of automated responses. Time and again, I’m told that the issue has been escalated, but I haven’t seen any real solutions or clear accountability. For me, this is the worst service I’ve used in this field. The marketplace has potential, but right now it seems unreliable, overpriced, unstable, and very risky for serious suppliers. https://drive.google.com/file/d/1usB00LNiS77FH3fOzX5D7sBIVRz1s7kS/view?usp=sharing
Thank you so much for your kind and thoughtful review! We're thrilled to hear that your experience as a supplier on Spocket has been positive and that you find value in our platform's visibility, streamlined fulfillment process, and responsive support team. Your feedback about product customization options and enhanced filter functions for retailers is incredibly helpful — we’re always looking for ways to improve, and suggestions like yours guide our development. We're grateful to have you as part of the Spocket community and look forward to supporting your continued success!Happy dropshipping!- Eleanor 😊
the 5 stars is for the customer service, Marianne is excellent! helpful and patient to guide me step by step.
Thank you so much for the 5-star review! We're thrilled to hear that Marianne was able to provide you with excellent service. She's truly a gem on our team—always patient and ready to help every step of the way. We'll be sure to pass along your kind words to her. If you ever need anything else, we're here for you!Happy dropshipping!- Eleanor 😊
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