Spocket: US & EU Dropshipping
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As someone who is just starting out with Spocket, I have nothing but good things to say. The experience is easy and user friendly, the customer service is very helpful and friendly. I'm very satisfied with my experience so far. This is such a useful tool for my online shop.
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Spocket has been easy to use and helpful as you get started. Our team is always here to support you, and it means a lot to know we're making a positive impact on your online shop. Wishing you continued success on your journey, we're excited to be part of it!We're here for you! Happy dropshipping!- Eleanor 😊
Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor
I uninstall the app before the free trial done and wake up today the try to charge me.
We're sorry to hear about your experience. Uninstalling the app doesn't automatically cancel a free trial or subscription, as subscriptions are managed through your App Store or Google Play account. To avoid charges, the subscription must be canceled directly through your subscription settings before the trial period ends. We'd be happy to help guide you through the process or assist with resolving this issue. Please reach out to our support team at [email protected] - - Eleanor
I tried the demo version of this app but canceled my use due to inconvenience. However, I discovered that $69 was being charged to my credit card every month. I filed a claim with my credit card company and canceled the membership again, but the monthly membership fee is still being charged. I tried calling Spocket, but there was no answer, and I also sent them emails without receiving any reply. This makes me think the company might be a scam. Even now, I am still trying to get my membership canceled.
We're truly sorry to hear about your experience and the frustration it has caused. This is certainly not the experience we want our users to have, and we appreciate you bringing this to our attention. Please rest assured that Spocket is not a scam. We take customer concerns seriously and aim to resolve issues as quickly and transparently as possible. We understand how upsetting unexpected charges can be, especially if you’ve tried to cancel and haven’t been able to reach us. To help resolve this immediately, we’d like to investigate your case further and ensure your subscription is fully canceled and any unintended charges are addressed. Please reach out to our support team at [email protected] with your account email and any relevant details. We’ll prioritize your request and make this right. Thank you for your patience, and again, we sincerely apologize for the inconvenience. - Eleanor
It's very useful and helpful. I had an issue and Eleanor helped fix it all super fast.
Thank you for the great feedback! We're so glad to hear that you found our service helpful and that Eleanor was able to resolve your issue quickly. We’ll be sure to pass along your kind words to her! We’re always here if you need anything else. - Eleanor
The customer support is very good, even with technical issues. Irene stuck with me until my issues were resolved. I am new to this industry, so this was a moment I needed help, and I got it very quickly, late in the evening this time. Sprocket is gaining my respect. Thank you!
Thank you so much for your kind words! We’re thrilled to hear that Irene could assist you and that our support helped make your experience smoother, especially as you’re getting started in the industry. Our team is always here to help, no matter the time of day! We really appreciate your trust in Spocket and look forward to supporting your growth. - Eleanor
FARE REVIEW of SPOCKET Things i love about Spocket is that they know the Audience they can focus on: - US & EU, Winning Products, Temu & Alibaba, Private Label - they have a good Service. Which hear and solve your issue ASAP. - But..... what i don't like about Spocket: - they call it US & EU, but when i scroll those products. Most of them are for US delivery. Expensive as hell like you can find such prices or even cheaper prices on every online store. So basically you can earn no Profit margin from it. - They have a category for Temu etc..But for that you have to buy an APP names Alidrop which is also a Paid app so basically they will earn money for Spocket and maybe from Alidrop Affiliate/Partner commission. - Winning products are very expensive and are very less products available in EU (Germany) - Their Filter is very Bad. I mean sometimes you choose men clothes and you still get products from Women category, it can be because of UNISEX products but still it is buggy. Sometimes Filter has no affect at all. - If i use only Aliexpress Feature and i want to import products it imports only half of product description but no Size chart, Not Real Price which shows on Aliexpress. - In comparision to DSERS, i would say it still has a long way to import Products attributes from Ali express. DSERS makes life a lot easier. - US & EU Category, Winning Products Category, Temu Category needs MAJOR REVAMP. - Private Label consists only Cosmetic Products but it needs other product categories too. - "Compare At Price" is not fully developed because it should be editable like "Sales Price" . Like i want to change all Prices at one click. I type my price in textfield and if i click "Set Compare At Price for all" it should change all. But there is no such button at all. - AI Feature is PAID which is not good at all. Shopify, Chat gpt, Gemini all those other AIs having FREE versions too so why does SPOCKET charges for AI Feature even though we brought a paid year membership. It should contain all the features they have to offer. NOT FARE ! - They have very less Products than Aliexpress and mostly when you try to import in ur import list you get error that the product cannot be imported for xyz reasons. It is very annoying because you get such error on 75% Products. SPOCKET needs FOCUS on these bugs, errors, feature requests otherwise i don't thing i will renew my subscription.
Thank you for taking the time to share such detailed feedback — we really appreciate it. We’re glad to hear that you value our focus on the US & EU markets, winning products, private label options, and our customer support. We also hear your concerns loud and clear. Many of the points you’ve raised, such as product pricing, filter accuracy, category improvements, import errors, and AI feature access, are exactly the areas we’re actively working on improving. Regarding specific points: Product availability & pricing: We understand the frustration with limited profit margins and product availability in certain regions. Our team is constantly sourcing more competitive products for US & EU customers, including the EU market. Filters & import features: We recognize that filters and product import functionality need enhancements. Our development team is working to make these more reliable and comprehensive. AI & other paid features: We’re reviewing feature accessibility and pricing to ensure our users get maximum value from their subscription. Private Label & “Compare At Price” features: Your suggestions here are very helpful. We will pass them to our product team as we plan future updates. We value feedback like yours because it helps us prioritize improvements. We’d love to discuss your experience further and help resolve any current frustrations you may have. You can reach our support team directly at [email protected] Thank you again for your honest review — we are committed to making Spocket better for all our users.- Eleanor
Tried it for a day. * Very expensive products - as others say, too * Very bad search results - not relevant to what you are looking for * Limited products IMHO * The good products are labeled PREMIUM, so that you buy the expensive package (even if I don't need that many products) * Bad experience overall.
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet expectations. We understand your concerns about pricing and product access. Our Premium label is designed to highlight curated, high-quality items, but we never want it to feel like you're being forced into a higher tier. Your point about the number of products available and the relevance of search results is also well taken. We’re actively working on improving both. Your experience matters to us, and we'd genuinely appreciate the opportunity to learn more and make things right. If you're open to it, please reach out to us at [email protected], and we'd be happy to assist further. - Eleanor
We encountered a series of complex technical issues that required expert intervention — the kind of issues that would be incredibly difficult for a novice to solve on their own. I was frustrated and overwhelmed, but the Spocket team remained calm, focused, and determined throughout.Thank you Grace, you were truly Grace under pressure! The team elevated my case quickly, diagnosed the root causes, and delivered a complete solution. What stood out most was their follow-through: Leah and Joe from their executive team personally reached out to ensure every detail was resolved, and even provided direct contact and support for the next steps. In a world where many companies say they value customer service, Spocket actually proved it. They didn’t just fix a problem — they turned a difficult situation into a positive experience. I’ll absolutely be recommending them to friends, partners, and colleagues. Five stars for service, professionalism, and commitment to getting it right.
Thank you so much for your kind words and thoughtful feedback! We know how frustrating technical issues can be, and we're truly glad we were able to turn things around for you. Grace, Leah, Joe, and the entire team are thrilled to know their efforts made a real difference. Your recognition means a lot to us, especially knowing how complex the situation was. At Spocket, we’re committed to not just solving problems, but creating positive experiences along the way. It’s incredibly rewarding to hear that came through in your journey with us. Thank you again for your trust, your patience, and for recommending us it genuinely means the world to our team. We're here for you! Happy dropshipping!- Eleanor 😊
I had an issue with an order and the Spocket team handled it perfectly. They resolved everything quickly and refunded me the full amount, showing they truly care about their users. The app works well and has great suppliers with fast shipping. I definitely recommend it to anyone looking for a reliable dropshipping partner. Thank you for the support! Thank you Eleanor
Thank you so much for your kind words and recommendation! We’re really glad to hear that your issue was resolved quickly and that you felt supported throughout the process. Eleanor and the rest of the team truly appreciate the shoutout it means a lot to us! It’s great to know you’re enjoying the app and finding value in our suppliers and fast shipping. We’re here if you ever need anything else, and we’re excited to keep supporting your dropshipping journey. Thanks again for choosing Spocket! 😊
I got great online support, and the communication with the support was very easy and straightforward!
Thank you for your feedback! We’re thrilled to hear that our support team was able to provide clear and straightforward assistance. Your success is important to us, and we’re always here whenever you need help.- Eleanor
Customer Service is the most amazing part, I feel really supported!
Thank you for your kind words! We’re thrilled to hear that our customer service has made you feel supported that’s exactly what we strive for. We’re always here whenever you need assistance! - Eleanor
How is Free ? not free
Thank you for your review. We offer a 7-day trial with a $1.99 charge for card verification, which is clearly shown before starting the trial. This helps us prevent fraud. You can cancel anytime during the trial to avoid further charges. If you believe something wasn’t clear, please contact our support team. We’re happy to help. - Eleanor
I love the ease of use and the instant help I receive chatting in, very responsive and personal, reliable and useful information to make sure you're successful.
Thank you so much for the wonderful review! We’re thrilled to hear that you’re enjoying how easy the app is to use and that our team has been able to provide quick, personal, and helpful support. Your success is our priority, and it means a lot to know you’re finding real value in the experience. - Eleanor
I am still learning the app and growing my store with inventory, as I navigate through the process, Eleanor has always been on top of my questions. Her responsiveness and knowledge base has made me feel secure in my decision to proceed with Spocket. I do wish the suppliers would have more art in stock, most have become sold out. But customer service has been excellent! Thank you Eleanor!
Thank you so much for your honest feedback and kind words! We're delighted to hear Eleanor has been such a great support for you throughout your journey with Spocket. She truly cares about helping our users feel confident and secure. We appreciate your patience as you grow your store and inventory. We also hear you on the art suppliers’ stock availability and will continue working to improve and expand our supplier options. Your satisfaction means a lot to us! Thanks again for being part of the Spocket community. If you ever need anything, Eleanor and the team are always here to help! ❤️
That this app has winning products which helps beginners to find their products easily . I as a beginner felt easy to use this app,as support guides helped me in every step to select a product,import it and pushing to my store. I liked the products and the way I m enlighted from help guide
Thank you so much for your kind words! 🌟 We're thrilled to hear that you found the app beginner-friendly and that our support team could guide you through each step from selecting a product to importing and pushing it to your store. Helping users like you find winning products with ease is exactly what we aim for. We're excited to be part of your journey and wish you great success with your store! Happy dropshipping!- Eleanor 😊
Very good
Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor
I have received the worst customer support that I have ever received from any company that I have ever dealt with. I ordered one product from them. I paid for the product and the shipping. I contact the support team on the chat multiple times. I actually received a fraudulent email from them saying that my item had been shipped. On the chat they said that it wasn't shipped because I had exceeded the processing time. They said they would contact the supplier to resolve the situation. I have been at it for over a month now. What should have been resolved by a simple phone call or email isn't happening. They offered me a refund. I told them I didn't want a refund and that I wanted the item that I had purchased and paid the shipping for. The issue is still unresolved. I ask them to update me by email and I can't even get them to send me an email. I am beginning to think I might have been scammed. If no resolution is going to happen soon I will take it up with Shopify. I am seriously considering going with another company. I am actually happy that I haven't received any other orders. I can't imagine the flood of emails that I would be receiving from customers demanding service or refunds. Spocket does not care about their customers. They just give you the run around I guess hoping that I will give up. I will not. I want the item that I purchased.
We're truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. This is absolutely not the level of service we aim to provide. We understand your concern, especially after waiting over a month and not receiving clear communication or resolution. Your trust is important to us, and we deeply regret that we’ve fallen short. We would like to make this right. Please reach out to us directly at [email protected] with your order number so we can escalate your case immediately and work with the supplier to either get your item delivered or provide a solution you’re happy with. We know how important it is to receive timely updates and accurate information, and we’re actively reviewing this situation to prevent anything like this from happening again. Thank you for your patience We truly appreciate it, and we’re committed to resolving this as quickly as possible.
I am new to dropshipping and have alot of questions. Sprocket chat agents always understand my question and gives me the info I need to make my business profitable. I recently reached out because I needed help calculating shipping charges. Not only did Irene answer my questions regarding shipping charges, but also told me about the Aliscraper tool to help me manage my products. Great service!
Thank you so much for your kind words and for taking the time to share your experience! 😊 We're thrilled to hear that our chat support team has been helpful in guiding you through your dropshipping journey. Irene will be especially happy to know she made a positive impact by assisting with shipping calculations and introducing you to the Aliscraper tool! We’re here to support you every step of the way and are excited to see your business grow. Don’t hesitate to reach out if you ever have more questions, we’re always happy to help! Wishing you continued success, we're here for you! Happy dropshipping!- Eleanor 😊
I installed and uninstalled the app on the same day - it isn't a viable business option from within South Africa regardless of what the app says. I have now been charged for the subscription fee. Within Shopify if the app is uninstalled the subscription is terminated for most apps. I can't for sure remember if I actively cancelled my subscription with Spocket (I've tried a LOT of apps) but this is the only app that still charges subscription despite the store being disconnected from them. Proof enough is that I don't have a time period of using the app next to my name on this review. I have been told the matter will be escalated and I will hear back from them in 24 - 72 hours but that doesn't stop a fairly large charge now sitting on my credit card.
Thank you for sharing your experience and bringing this to our attention. We understand how frustrating unexpected charges can be, especially when you thought the subscription had been cancelled. To clarify, uninstalling the app doesn’t always automatically cancel the subscription, as subscription management can vary depending on the platform and payment provider. We encourage all our users to cancel their subscription directly through the app or billing platform to avoid ongoing charges. Please feel free to reach out to our support team at [email protected] if you have any further questions or need assistance.- Eleanor
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