Spocket: US & EU Dropshipping

Thank you for sharing your feedback. We're genuinely sorry to hear that your experience hasn't met your expectations. We understand your concerns about pricing, membership structure, and support response times. Our goal is to provide access to quality products, reliable shipping, and the tools needed to succeed in dropshipping, and we strive to keep our pricing transparent and fair. The tiered membership options are designed to offer flexibility, allowing users to choose a plan that matches their business stage and goals, including access to premium products. That said, we're truly sorry if our customer support fell short. This is not the experience we want anyone to have, and we’d love the opportunity to look into what went wrong and make it right. Please reach out to us at [email protected], and we'll be happy to assist you directly. We’re always working to improve, and feedback like yours is vital to that process. - Eleanor

Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Spocket has been easy to use and helpful as you get started. Our team is always here to support you, and it means a lot to know we're making a positive impact on your online shop. Wishing you continued success on your journey, we're excited to be part of it!We're here for you! Happy dropshipping!- Eleanor 😊

Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor

We're sorry to hear about your experience. Uninstalling the app doesn't automatically cancel a free trial or subscription, as subscriptions are managed through your App Store or Google Play account. To avoid charges, the subscription must be canceled directly through your subscription settings before the trial period ends. We'd be happy to help guide you through the process or assist with resolving this issue. Please reach out to our support team at [email protected] - - Eleanor

Thank you for the great feedback! We're so glad to hear that you found our service helpful and that Eleanor was able to resolve your issue quickly. We’ll be sure to pass along your kind words to her! We’re always here if you need anything else. - Eleanor

Thank you so much for your kind words! We’re thrilled to hear that Irene could assist you and that our support helped make your experience smoother, especially as you’re getting started in the industry. Our team is always here to help, no matter the time of day! We really appreciate your trust in Spocket and look forward to supporting your growth. - Eleanor

Thank you for your feedback! We’re glad to hear that you had a positive experience with our support team. We’re always here to help whenever you need us! - Eleanor

Thank you for taking the time to share such detailed feedback — we really appreciate it. We’re glad to hear that you value our focus on the US & EU markets, winning products, private label options, and our customer support. We also hear your concerns loud and clear. Many of the points you’ve raised, such as product pricing, filter accuracy, category improvements, import errors, and AI feature access, are exactly the areas we’re actively working on improving. Regarding specific points: Product availability & pricing: We understand the frustration with limited profit margins and product availability in certain regions. Our team is constantly sourcing more competitive products for US & EU customers, including the EU market. Filters & import features: We recognize that filters and product import functionality need enhancements. Our development team is working to make these more reliable and comprehensive. AI & other paid features: We’re reviewing feature accessibility and pricing to ensure our users get maximum value from their subscription. Private Label & “Compare At Price” features: Your suggestions here are very helpful. We will pass them to our product team as we plan future updates. We value feedback like yours because it helps us prioritize improvements. We’d love to discuss your experience further and help resolve any current frustrations you may have. You can reach our support team directly at [email protected] Thank you again for your honest review — we are committed to making Spocket better for all our users.- Eleanor

We’re really sorry to hear that you had such a disappointing experience. This isn’t the feeling we want any of our users to walk away with. We’d love to better understand what went wrong so we can fix it. If you’re open to it, please reach out to us at [email protected] with more details — we genuinely want to help improve things for you.- Eleanor

Thank you so much for your kind words and thoughtful feedback! We know how frustrating technical issues can be, and we're truly glad we were able to turn things around for you. Grace, Leah, Joe, and the entire team are thrilled to know their efforts made a real difference. Your recognition means a lot to us, especially knowing how complex the situation was. At Spocket, we’re committed to not just solving problems, but creating positive experiences along the way. It’s incredibly rewarding to hear that came through in your journey with us. Thank you again for your trust, your patience, and for recommending us it genuinely means the world to our team. We're here for you! Happy dropshipping!- Eleanor 😊

Thank you for your feedback! We’re thrilled to hear that our support team was able to provide clear and straightforward assistance. Your success is important to us, and we’re always here whenever you need help.- Eleanor

Thank you for your kind words! We’re thrilled to hear that our customer service has made you feel supported that’s exactly what we strive for. We’re always here whenever you need assistance! - Eleanor

Thank you for your feedback! We’re glad to hear that you found our support speedy and satisfactory. We’re always here to help whenever you need us! - Eleanor

Thank you for your feedback! We’re glad to hear that our chat support was able to provide prompt assistance as you explore our products. Take your time navigating through everything — we’re here to help every step of the way! - Eleanor

Thank you so much for the wonderful review! We’re thrilled to hear that you’re enjoying how easy the app is to use and that our team has been able to provide quick, personal, and helpful support. Your success is our priority, and it means a lot to know you’re finding real value in the experience. - Eleanor

Thank you so much for your kind words! 🌟 We're thrilled to hear that you found the app beginner-friendly and that our support team could guide you through each step from selecting a product to importing and pushing it to your store. Helping users like you find winning products with ease is exactly what we aim for. We're excited to be part of your journey and wish you great success with your store! Happy dropshipping!- Eleanor 😊

Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor

Thank you so much for your kind words! We're thrilled to hear that you've had such consistently positive experiences with our app and support team. Eleanor will be especially happy to know her help made a difference for you. She truly embodies the care and dedication we strive for. We're always here whenever you need us, and it's wonderful to know you feel supported every step of the way! We're here for you! Happy dropshipping!😊

We’re really sorry to hear about the billing issue after cancellation. That’s definitely not the experience we want for our users. Please reach out to us at [email protected] so we can look into your account and resolve this for you right away. Even though the app is uninstalled, we’ll make sure this gets sorted quickly. Thanks again for bringing it to our attention!