Spocket: US & EU Dropshipping

We’re very sorry to hear about your experience and completely understand your frustration regarding the unexpected charge. We want to clarify that this is absolutely not the experience we aim to provide. We’re aware that our customer service representative, Leah, is currently working with you to resolve this issue and process a full refund. Please rest assured that we’re committed to making this right. - Eleanor

Thank you for sharing your experience, and we’re sorry to hear about your concerns. We take user privacy and data security very seriously, and we understand how important it is for our users to feel in control of their personal information. While certain billing details may be retained securely for compliance with legal and financial regulations, they are never used for any purpose beyond what’s required. That said, your feedback is extremely valuable, and we’d like to look into your case more closely. Please reach out to our support team again with any reference number you have, or contact us directly at [email protected], so we can ensure your concerns are properly addressed. Thank you again for your feedback,it helps us improve. - Eleanor

Thank you for your feedback. We’re truly sorry to hear about the frustrating experience you’ve had with our user interface and live chat support. We appreciate your positive remarks about our design and product quality however, we understand that ease of use and effective support are just as important. Your experience with multiple unintended accounts and the difficulty in accessing our live chat is certainly not the standard we aim to provide. We’re currently reviewing both our account management process and live chat functionality to identify and fix the issues you've described. We’d love the opportunity to assist you directly and make things right. If you're open to it, please email us at [email protected] with your contact details, and we’ll prioritize resolving the account confusion and providing any support you need. Thank you again for bringing this to our attention we’re committed to improving and appreciate your help in making our service better. - Eleanor

Tack så mycket för din fina recension det gläder oss verkligen att höra att Spocket gör din arbetsdag roligare, även i början av din resa. Vi vet att det kan vara tufft i början, men du gör ett fantastiskt jobb genom att hålla motivationen uppe. Vi är stolta över att få vara en del av din resa och finns här om du behöver stöd eller tips längs vägen! – Eleanor 😊

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must have been to feel charged after canceling within the trial period, and we sincerely apologize for the inconvenience caused. We take situations like this very seriously. While it's never our intention to cause any confusion or delay, it’s clear we fell short in your case especially regarding the follow-up and access to support. Your experience with Angelique not closing the conversation properly is something we’ll look into and address internally to prevent future issues. We’d really like to make this right. If you haven’t already received a resolution, please reach out to us at [email protected], and mention this review so we can prioritize your case. Your trust means a lot, and we appreciate the opportunity to improve from your feedback.-Eleanor

Thank you for your positive feedback! We're glad to hear you're enjoying the variety of products and our support so far. Your suggestion about seeing supplier activity is a great one — knowing whether a supplier is active can definitely help with making informed choices. We’ll pass this idea on to our team for consideration. In the meantime, if you ever need assistance or have questions about a specific supplier, we're here for you! Happy dropshipping!- Eleanor 😊

Thank you so much for the 5 stars! ⭐ We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We understand that many users appreciate features like image search and free plans, and your input helps us prioritize what to improve. While our app currently focuses on delivering, we’re actively exploring ways to enhance the user experience, including the possibility of adding an image search option in the future. As for the pricing, we aim to offer a premium experience with dedicated support and frequent updates. That said, we truly value feedback like yours as it helps us better understand what users are looking for. If you're open to it, we'd love to hear more about what specific features you’d find most helpful. You can reach us anytime at [email protected] - Eleanor

Thank you for your feedback! We’re thrilled to hear that you found Spocket easy to get started with and user-friendly. We’re always here to make your experience as smooth as possible! - Eleanor

Thank you for sharing your feedback, and we're truly sorry for the frustrating experience you've had with Spocket. We understand how concerning unexpected charges and a lack of support can be, and we sincerely apologize for the inconvenience this has caused. Regarding the billing issues: multiple charges within the same billing cycle and confusion around plan upgrades are not the experience we aim to deliver. We’re currently investigating how this occurred in your account and reviewing our internal systems to ensure more transparent and accurate billing practices going forward. We're also very sorry to hear about your experience with our support team. It's unacceptable that your concerns weren’t fully addressed and that follow-up communication stopped. We are actively working with our support leadership to understand what went wrong here and to improve the consistency and responsiveness of our customer service. We value every merchant who chooses Spocket, and while we regret that we couldn’t provide the value you were looking for, we respect your decision to escalate the matter. If you're open to it, we'd still like to make things right and ensure a proper resolution. Please feel free to reach out directly at [email protected], and a senior member of our team will prioritize your case. Thank you again for your feedback, it's essential to helping us improve. - Eleanor

Wow! Thank you so much for the amazing feedback! 🌟 We’re so glad Spocket has been a key part of launching your store. It’s great to hear you’re enjoying the ease of use, solid product selection, and seamless Shopify integration. And we’ll be sure to pass your kind words along to our support team they’ll really appreciate it! Fast shipping and smooth operations are what we aim for, especially for our US and EU customers, so it’s awesome to know it’s making a difference for you. Happy dropshipping!- Eleanor 😊

Thank you so much for your kind and thoughtful review! We're thrilled to hear that your experience as a supplier on Spocket has been positive and that you find value in our platform's visibility, streamlined fulfillment process, and responsive support team. Your feedback about product customization options and enhanced filter functions for retailers is incredibly helpful — we’re always looking for ways to improve, and suggestions like yours guide our development. We're grateful to have you as part of the Spocket community and look forward to supporting your continued success!Happy dropshipping!- Eleanor 😊

Thank you so much for the 5-star review! We're thrilled to hear that Marianne was able to provide you with excellent service. She's truly a gem on our team—always patient and ready to help every step of the way. We'll be sure to pass along your kind words to her. If you ever need anything else, we're here for you!Happy dropshipping!- Eleanor 😊

Thank you so much for your kind words! We’re thrilled to hear that you found it easy to use. Your recommendation means a lot to us! If you ever need anything else, don’t hesitate to reach out. 😊Happy dropshipping!- Eleanor 😊

Thank you so much for the fantastic feedback! We’re thrilled to hear that our app has made your dropshipping experience stress-free and enjoyable. Your support means the world to us, and we're committed to continually improving so we can keep delivering great service.Happy dropshipping!- Eleanor 😊

Thank you so much for your kind words and glowing review! We're thrilled to hear that Spocket has been such a great fit for your dropshipping business. We always strive to provide the best tools, products, and customer support, and it's wonderful to know that it's been helping you succeed. You're absolutely right—choosing the right platform can make all the difference, and we're glad Spocket has been your #1 choice. We look forward to continuing to support your success. Keep up the great work! Happy dropshipping!- Eleanor 😊

Thank you for your thoughtful feedback! We're so glad to hear you had a great experience with our customer service – we truly appreciate your 10-star rating! We understand that finding trending products quickly can sometimes be challenging, and we’re always working to improve our product search and selection. Your input is valuable, and we’ll keep working on making it easier for you to find the products you need. Thanks again for sharing your thoughts! Happy dropshipping!- Eleanor 😊

Thank you so much for your kind words! We're thrilled to hear that our team was helpful and easy to work with. We truly appreciate your feedback and look forward to serving you again soon! Happy dropshipping!- Eleanor 😊

Thank you for your fantastic review! We're so glad to hear that the app has made organizing and optimizing your business so much easier. It's great to know that it’s helping you operate more efficiently without the need for additional staff. We truly appreciate your feedback and are excited to continue supporting your success! Happy dropshipping!- Eleanor 😊

Thank you so much for the 5 stars! ⭐ We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊