Chère Fine review for Spocket: US & EU Dropshipping
Nov. 25, 2025
Extremely Slow Support & Unresponsive Suppliers — Not Reliable for New Businesses I rarely leave negative reviews, but my experience with Spocket deserves an honest warning for other small business owners. I waited over a month for Spocket’s team to resolve an issue preventing me from placing a simple sample order. The supplier I chose never updated their Stripe account, and Spocket repeatedly told me they were “following up” — but there was no progress for weeks. During this time, I couldn’t order products, test anything, or operate my store properly. I built my website around these items, only to discover the supplier was completely unresponsive and unreachable. When I finally cancelled my subscription due to the platform being unusable, Spocket still refused a straightforward refund for the latest billing cycle — even though the service was not functional for its intended purpose. The customer support agents were polite, but the system behind them feels broken. If a supplier doesn’t respond, there’s nothing you can do but wait… and wait… and wait. If you’re building a new store or relying on specific suppliers, I strongly recommend looking elsewhere. This experience cost me time, energy, and momentum.
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this situation caused. What you described is not the level of reliability or responsiveness we aim to provide, and I understand how damaging long delays can be—especially when you’re trying to get a new store off the ground. The delay with the supplier’s account verification and the lack of timely updates clearly created an unacceptable roadblock. While we did continue to follow up with the supplier, it’s clear that the process took far too long and left you without the ability to move forward. That’s on us, and we sincerely apologize for the impact this had on your launch timeline. Regarding your refund request, I’m sorry that experience also added to your frustration. We never want a customer to feel they’ve paid for a service they couldn’t properly use. If you’re open to it, we’d like to review your case again to ensure it was handled correctly and to see what we can do to make this right. Our team is actively working on improving supplier responsiveness, internal follow-up systems, and support resolution time so situations like this don’t happen again. Please feel free to reach out to us directly at [email protected] with your ticket number so we can take another look and assist you further. We genuinely appreciate your feedback—it helps us improve. Wishing you the best in your business journey, and thank you again for giving us the opportunity to listen and learn from your experience.- Eleanor
Dropshipping US and EU products - Aliexpress Dropshipping