Spocket: US & EU Dropshipping
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I just installed Spocket and so far I’m really impressed! The platform is easy to navigate, and I’m enjoying exploring the products and suppliers available. Looking forward to spending more time with it and seeing how it works for my store.
Thank you for giving Spocket a try! 😊 We’re thrilled to hear you’re enjoying the platform and exploring our products and suppliers. We hope Spocket continues to make your sourcing journey easier as you build and grow your store. We’re excited to be part of your journey and wish you lots of success! 🚀 - Eleanor
This is a shocking app. Stay away from Spocket. Their is ZERO SUPPORT. 1 in 10 things work. their automation with Shopify is the worst i have ever experienced. Their is barely any automation, Spocket expect you to do all the work manually. And they LIE LIE LIE all the time. I met with their dev team 4 months back who told me they would make the improvements to ensure that price updates are synced through to shopify automatically. They told me it would take 1 week to be up and running. That was 4 months ago, still waiting. Whenever a product has a price update, they expect you to manually reimport that product back into your store, which means it is removed from your store and then resent to your store. So if you optimized the title and description, youll have to do it again and if you have thousands of products, you will have to click buttons thousands of times just to resend the same product you already sent sometimes 5 time already. Its pathetic. If you optimise the titles, they also say their system loses connection. Their service team says they will attend to problems, and week go by and you hear nothing. Its a company in complete dissaray. Their is no leadership. il slowly transiting to other companies and removing spocket completely. Then they send back long winded replies just to look like they care. Then they offer you 6 months free, thats because they legitmately CANNOT CHARGE for their platform, because not much works
We’re genuinely sorry to hear about your experience, and we understand why you’re frustrated—especially after being told that improvements were expected within a specific timeframe and then not seeing the progress you were promised. The concerns you raised around Shopify synchronization, price updates, product re-imports, automation, and the delays in receiving follow-ups are serious. We also recognize how frustrating this becomes when you’re managing a large product catalog and have already invested time optimizing your listings. We don’t want to dismiss your experience or respond with a generic explanation. We’d like to review what happened, including your previous discussions with our team, and make sure your feedback is properly escalated to the appropriate teams. We’re sorry we fell short of the level of support and reliability you expected from us. If you’re open to it, please reach out to our support team with your account details or ticket reference so we can look into your specific case and follow up appropriately.
I’ve been using Spocket for a while and have had a good experience overall. It’s easy to navigate, finding products is straightforward, and managing suppliers is pretty convenient. It’s not perfect, but it definitely makes the dropshipping process simpler and saves me time.
Thank you for sharing your experience with Spocket! We’re glad to hear that you find the platform easy to navigate, product discovery straightforward, and supplier management convenient. 😊 We also appreciate your honest feedback—it helps us understand where we can improve. We’re happy to know that Spocket is making your dropshipping journey simpler and saving you valuable time. Wishing you continued success with your store! 🚀 - Eleanor
You charged me twice to start a trial to join you, and your onboarding does not let me enter the plattform, refund me my money and stop vibe coding your stuff, idiots.
We’re sorry to hear about your experience, especially regarding the duplicate charge and difficulty accessing the platform. We understand how frustrating that must be, and we’d like to look into this and help resolve it as quickly as possible. Please reach out to our support team with the email address associated with your account so we can investigate the charges, review your onboarding issue, and assist with the refund if applicable. We appreciate you bringing this to our attention and apologize for the frustration caused
Honestly, I’ve had a really good experience with Spocket so far. It’s made finding products and adding them to my Shopify store a lot easier, and I really like not having to spend hours looking for suppliers on my own. The Shopify integration is pretty smooth, and having different suppliers to choose from is definitely helpful. There are a few things that could still be improved, but overall I’m happy with it and would definitely recommend giving Spocket a try if you’re running an online store.
Thank you so much for sharing your experience with Spocket! We’re thrilled to hear that you’ve found it easier to discover products, connect with suppliers, and manage your Shopify store. We’re also glad the Shopify integration has been working smoothly for you. We really appreciate your honest feedback about the areas where we can improve. We’re always looking for ways to make Spocket even more valuable and seamless for our users. Thanks again for your recommendation and for choosing Spocket! We’re excited to continue supporting your online store. 💙
I’ve been using Spocket for my online shop, and it has simplified product sourcing. The niche selection—especially in the pet category—is impressive.
Thank you so much for the great review! 😊 We’re thrilled to hear that Spocket has made product sourcing easier for your online shop. We’re especially glad you’re enjoying the pet category—we’re always working to expand our selection and make it easier to find products that fit your niche. Wishing you continued success with your store! 🚀 - Eleanor
it great to see 85% of users give a 5 star, i sure cant. the app works well enough but when i tried to cancel charges kept coming. and for that they get 1 star. if you cancel charges should stop. sure i get it if cancelled in middle of a cycle but 2 additional months of charges unacceptable. and good luck trying to find the right dept. to dispute charges.
Thank you for sharing your experience, and we’re sorry to hear about the frustration caused by the continued charges after you attempted to cancel. We understand how concerning it is to see additional charges after cancellation, and we take this feedback seriously. We’d like to look into what happened and help resolve the billing issue. Please reach out to our support team with your account details and any relevant billing information so we can review the charges and connect you with the appropriate team. We appreciate you bringing this to our attention and apologize for the inconvenience.
Thank you for your wonderful 5-star review! Your feedback means a lot to us and motivates our team to continue providing the best experience possible. We truly appreciate your support! ❤️
DISHONEST BILLING FRAUD & FAKE REFUNDS - AVOID! Do not download this app! I canceled my free trial well before the deadline and received confirmation, but Spocket's automated system illegally double-debited my bank account anyway on July 23rd (Charges: N165,039.13 and N109,559.13). After leaving a bad review, a support manager emailed me begging me to remove it, providing a fake refund receipt for $78.99 to trick me. The money never arrived in my account. Instead, their system just hit my card with a THIRD unauthorized fraudulent debit today (August 7th) for N69,024.02! They are actively draining my bank account despite written cancellation proof. My bank has officially flagged this merchant (+16285007722) for card fraud and has initiated an aggressive multi-chargeback investigation. Absolute scammers! I will not take down this review until every single kobo is returned to my account. If you don’t wnat to loose all your money in your account don’t use this app
Hi, we're sorry to hear about your experience. We take billing concerns very seriously and would like the opportunity to investigate what happened. We do not intentionally process unauthorized charges or delete customer support conversations. Because we can't discuss account-specific details in a public review, please contact our support team again using the email address associated with your account and include your transaction receipts or payment confirmation. We'll review your account history, subscription status, and billing records thoroughly and work to resolve any errors if they occurred. We appreciate your feedback and are committed to resolving this matter as quickly as possible.
One of the most wonderful applications on Shopify, and the customer service is more than excellent, especially Ms. Leah
We understand how concerning it is to see unexpected charges and encounter account issues. This is not the experience we want for our users. After reviewing your case, we can confirm that our team has been in contact with you and has already issued a refund for the duplicate subscription. We've also explained what happened and are continuing to assist with the remaining account concerns. We apologize if our response time did not meet your expectations. While we aim to respond as quickly as possible, there can occasionally be delays during peak periods. We appreciate you bringing this to our attention, and we're committed to resolving any outstanding issues. If there's anything else we can help with, please continue the conversation with our support team we're here to assist until everything is fully resolved.
In our 3 years of using Shopify we never had such a horrible experience. The app is barely useable, offers very little compared to what it says, and the UI looks and feels like it was built in one evening using AI. After realising that the app won't work for us, we tried to cancel our membership which took us down a maze were we had to do multiple steps just to cancel. Horrible app and would not recommend to anyone looking for something more than just a tool for aliexpress dropshipping with a premium on top.
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it is when an app doesn't fit your workflow, especially after investing time evaluating it. Our goal is to build a platform that serves a wide range of sourcing and fulfillment needs, and we're continuously improving both our features and user experience based on customer feedback. We're also sorry that the cancellation process felt difficult. We appreciate you highlighting this, and we'll review the experience to see where we can make it more straightforward. We'd welcome the opportunity to better understand which features fell short of your expectations and see if there's anything we can do to help. If you're open to it, please reach out to our support team we'd value the chance to learn from your experience. Thank you again for your honest feedback. It helps us improve.
Don't do it. Way overpriced and you cant do anything without subscribing, and I was overcharged. Shopify also tells you that if you uninstall an app you will stop being charged for it, but I've now been charged over $250 for apps I didn't even use and uninstalled, and im not happy about it. I think im done using apps for good because they seem to be predatory
Hi, we’re really sorry to hear about your experience. We completely understand why unexpected charges—especially for apps you believed you had already uninstalled—would be frustrating. We’d like to look into what happened with the charges and see if we can help resolve this for you. Please reach out to our support team with your store details so we can review your billing history, subscription status, and the charges in question. We also appreciate your feedback about pricing and subscriptions. We never want our customers to feel that our app or billing practices are unclear or predatory, and we’ll take your feedback seriously as we continue improving the experience. We hope you’ll give us the opportunity to investigate this and make things right.
Terrible service. Will not let us cancel, talked to 3 people, live and AI and was told we would hear from an account rep that day, it has been 3 days, nothing. Horrible service, and they put up roadblocks when you try to cancel. Do Not Use!
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it can be when expectations for support and communication are not met. Our goal is to make account changes and cancellations as straightforward as possible, and we regret that this was not your experience. We would like the opportunity to review your situation and ensure it is addressed properly. Please contact us directly with your account information, or send us a private message so we can investigate the delay and assist you with your request as quickly as possible. We appreciate you bringing this to our attention and hope to have the chance to resolve this matter. - Eleanor
Do NOT use this app. It is so broken in so many ways. There are so many easy fixes but they refuse to do them. First, you can NOT contact almost any of the suppliers, like really??? You have to do it through customers service which takes way too long and is such an inconvenience. Half the sellers on the platform are not active. So most of the stuff you sell will never ship. It's impossible to tell which suppliers are highly rated and which ones are not (they all have 5 star ratings.... okay, sure). There is no way to see your product connected in shopify. By that I mean in shopify if I want to see my product in Dsers, I can click view in Dsers, or if I am in Dsers, I can click on the product and it'll bring me to that product in my shopify store. There is zero way to do this in spocket. Also, if you try deleting a product in spocket it does NOT delete it in your store and again, there is no way to find it unless you look through each product for it's product image since they do not even sync product titles or anything. Hell, they almost never even sync inventory correctly. There's no "stop selling when out of inventory" option on spocket. I mean it's just INSANE how much the app is missing. Genuinely impossible to maintain a business if you use this app, I'm really not kidding.
We’re genuinely sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. We understand how frustrating supplier communication delays, inventory sync issues, and product management limitations can be — especially when you’re running a live store. That’s not the experience we want for our users. To clarify a few points: Supplier communication is routed through support to maintain accountability and ensure proper documentation, but we understand that speed is critical and are actively working on improving response times. Supplier activity and ratings are continuously monitored, and we remove inactive suppliers — though we recognize there is room for improvement in visibility and transparency. Product syncing and inventory behavior depend on specific settings and store configurations, and we’d really like to review your account to understand what may have gone wrong. We would genuinely appreciate the opportunity to investigate these issues directly and see how we can support you. Please reach out to us at [email protected] with your account details, and we’ll prioritize your case. Your feedback helps us improve, and we take it seriously.
Spocket deliver a shocking experience. Their platform barely works, constant issues with logging in among not being able to even use your product allowance for what you pay. You can report issues till you blue in the face, NOTHING GETS RESOLVED. All you ever get told is they have reported it to the tech team. Spocket is a company on the DECLINE. Obviously poor leaderhship. Their live chat support is also clueless. They also rate some suppliers which are known to be SCAMMERS like BigBuy Dropshipping as TOP NOTCH suppliers which is a joke. BigBuy has a 1 star rating on Shopify. Stay away from Spocket. Its a shitshow!!!
We’re truly sorry to hear about your experience and understand how frustrating this has been. This is not the level of service we aim to provide. We take feedback regarding platform performance, support responsiveness, and supplier quality very seriously. Our team would like the opportunity to investigate the issues you encountered, including the login problems, product allowance concerns, and your feedback regarding supplier ratings. Please reach out to us directly at [email protected] with your account details so we can review your case thoroughly and work toward a resolution. We appreciate you taking the time to share your feedback, as it helps us identify areas where we need to improve.
won't let me cancel the membership plan.
We’re sorry to hear you’re having trouble canceling your membership. We understand how frustrating that can be. Please reach out to our Support team with your account details so we can look into this and help you cancel your plan as quickly as possible. We appreciate you bringing this to our attention and hope we can get this resolved for you.
Will we seriously have to pay for access in 2026, even though other applications are free? No thanks .
We understand that pricing is an important consideration, especially with so many tools available today. Our goal is to provide reliable suppliers, automation, and support that help merchants save time and grow their business, but we also recognize that not every platform is the right fit for everyone. We appreciate you taking the time to share your feedback, and we'll continue working to improve the value we provide.- Eleanor
Awful application
We're sorry the app didn't work as expected. We'd like to help resolve the issue. Please tell us more about what happened or contact our support team so we can assist you.
After i have posted earlier today regarding my bad experience with spocket, the operation manager herself has contacted me to tackle the issue and appologize on the way the customer service had dealt with my complaint. She was really professional and has resolved my issue, i have been offered 3 month free of charge and a full refund for the period where i couldn't use my account for more than a month and no body could address my problem. I am looking forward to have to change the way i perceived the spocket team and i hope for a positive experience going now forward. Thank you!
Thank you for giving us the opportunity to make things right. We sincerely appreciate your patience throughout this situation, and we’re glad our Operations Manager was able to connect with you directly, resolve the issue, and address your concerns properly. Your feedback regarding the earlier support experience has been taken seriously, and we’ll continue working to improve both our service and communication moving forward. We’re grateful for your willingness to continue with us, and we look forward to providing you with a much smoother and more positive experience ahead. Thank you again for your trust and support.
Spocket has been a great tool for my dropshipping business. The access to US and EU suppliers makes a huge difference in shipping speed and product quality. The integration with my store was smooth, and importing products only takes a few clicks. Overall, it’s reliable, easy to use, and perfect for anyone looking to run a more professional dropshipping store.
Thank you so much for your kind feedback! We’re really glad to hear that Spocket has been a great tool for your dropshipping business. It’s great to know that the access to US and EU suppliers, faster shipping, and smooth store integration are making a positive difference for you. Our team works hard to make product sourcing and importing as simple and reliable as possible, so your feedback truly means a lot. If there’s ever anything we can do to further support your business, please don’t hesitate to reach out. Wishing you continued success with your store! - Eleanor
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