Spocket: US & EU Dropshipping
Dropshipping US and EU products - Aliexpress Dropshipping
Rating
4.2
feedback
529
chart
#221
All reviews
Review RSS Feed
Nov. 29, 2025
At first, everything seemed fine. However, they soon started delaying their responses to my inquiries, the product inventory was often inaccurate and not updated, and they pressured me into accepting a 75% discount for a year to keep me locked in. I am still looking for something better.
Thank you for taking the time to share your experience. We’re sorry to hear that things didn’t go as smoothly as they should have. Delayed responses, inaccurate inventory information, and feeling pressured are absolutely not the standards we aim to uphold. We truly appreciate you bringing these issues to our attention feedback like yours helps us improve our systems and our overall customer experience. We’d really like the chance to review what happened and address any remaining concerns. Please feel free to reach out to us directly at [email protected], and a member of our team will personally assist you. Thank you again, and we hope we’ll have the opportunity to serve you better in the future. - Eleanor
Nov. 28, 2025
No customer service, Just AI chat, waste of time and money, I would wait a few years to let AI catch up properly, in the meantime use an agent =]
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. While we do use AI to help provide fast support, you should always have access to real human assistance whenever you need it. If that wasn’t the case for you, we sincerely apologize; that’s not the level of service we aim to deliver. We’d appreciate the chance to make things right. Please reach out to us at [email protected], and a member of our team will personally assist you. Thank you again for your feedback; it helps us improve both our technology and our customer support. - Eleanor
Nov. 27, 2025
Was somehow auto enrolled in alidrop dropshipping via this app. Despite requesting to cancel I have been charged every month since April. Shady practices here DO DONT DOWNLOAD
We’re really sorry to hear about your experience that’s definitely not how things should work. You should never be charged for something you didn’t intend to sign up for, and we understand how frustrating this must be. Please reach out to our support team at [email protected] so we can look into your account, stop any unwanted billing immediately, and issue any appropriate refunds. We take situations like this very seriously and want to make things right as quickly as possible. Thank you for bringing this to our attention.- Eleanor
Nov. 25, 2025
Extremely Slow Support & Unresponsive Suppliers — Not Reliable for New Businesses I rarely leave negative reviews, but my experience with Spocket deserves an honest warning for other small business owners. I waited over a month for Spocket’s team to resolve an issue preventing me from placing a simple sample order. The supplier I chose never updated their Stripe account, and Spocket repeatedly told me they were “following up” — but there was no progress for weeks. During this time, I couldn’t order products, test anything, or operate my store properly. I built my website around these items, only to discover the supplier was completely unresponsive and unreachable. When I finally cancelled my subscription due to the platform being unusable, Spocket still refused a straightforward refund for the latest billing cycle — even though the service was not functional for its intended purpose. The customer support agents were polite, but the system behind them feels broken. If a supplier doesn’t respond, there’s nothing you can do but wait… and wait… and wait. If you’re building a new store or relying on specific suppliers, I strongly recommend looking elsewhere. This experience cost me time, energy, and momentum.
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this situation caused. What you described is not the level of reliability or responsiveness we aim to provide, and I understand how damaging long delays can be—especially when you’re trying to get a new store off the ground. The delay with the supplier’s account verification and the lack of timely updates clearly created an unacceptable roadblock. While we did continue to follow up with the supplier, it’s clear that the process took far too long and left you without the ability to move forward. That’s on us, and we sincerely apologize for the impact this had on your launch timeline. Regarding your refund request, I’m sorry that experience also added to your frustration. We never want a customer to feel they’ve paid for a service they couldn’t properly use. If you’re open to it, we’d like to review your case again to ensure it was handled correctly and to see what we can do to make this right. Our team is actively working on improving supplier responsiveness, internal follow-up systems, and support resolution time so situations like this don’t happen again. Please feel free to reach out to us directly at [email protected] with your ticket number so we can take another look and assist you further. We genuinely appreciate your feedback—it helps us improve. Wishing you the best in your business journey, and thank you again for giving us the opportunity to listen and learn from your experience.- Eleanor
Nov. 17, 2025
i paid 60/month for 3 months to test out during the development and the app had constant issues and failures, the support werent able to help ever and usually the solution is removing the app from your shop and readding. im tired of no actual support for the money you pay
Hi there, and thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced and that our support didn’t meet your expectations. This is not the experience we want for any of our customers. Our team has been actively improving stability and performance, and we understand how frustrating repeated troubleshooting steps—like reinstalling—can be. We’d really like the chance to take a closer, more personalized look at what happened in your case and make things right. If you’re open to it, please reach out to us directly with your store details so we can review your past tickets, address any unresolved issues, and see what we can do to regain your trust. Your time and investment matter to us, and we appreciate the opportunity to improve. - Eleanor
Nov. 15, 2025
Thank you so much for the 5 stars! ⭐ We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
Nov. 7, 2025
Be very careful with this app. It says you can install and test it for free, but it's all a lie. A few days later you receive a charge on your credit card. The worst part is that you can't get a refund, you can't remove your card, you can't cancel – it's a real trap... If you're thinking of installing it to try it out, don't do it.
Nov. 5, 2025
I have been with other drop ship platforms. None are this fast and accurate and I missed something in my shop setup on my site and support was fast to be live and solved my issue in a few clicks. Doesn't get better than that.
Thank you so much for your thoughtful feedback! 🌟 We’re so glad to hear that you found the app easy to use and that Irene has been such a great help we’ll be sure to pass along your kind words to her! We really appreciate your input about the product import limit, too. Your experience helps us understand where we can make things clearer for new users, and we’re already looking at ways to improve communication around that feature. We’re happy to hear things are going better now, and we’re excited to continue supporting your growth. Thanks again for sharing your experience and for giving us the chance to improve! 🙌 We're here for you! Happy dropshipping!- Eleanor 😊
Oct. 27, 2025
I think it's great and I have access to a wider range of products and services
Thank you so much! We’re thrilled to hear that you’re enjoying the wider range of products and services. We’re always working to bring even more great options your way! We're here for you! Happy dropshipping!- Eleanor 😊
Oct. 20, 2025
I was given a Free 30 Days extended trials, it's a nice gesture toward new user. Now, it's time to explore so that trial turns into a life time partnership.
Nov. 12, 2025
Updated Review – November 2025 If I could give this company 0 out of 5, I absolutely would. It’s now been over four weeks since Spocket promised to issue a full refund for an unauthorized $314.99 USD charge, and we’re still waiting. Despite more than 10 emails back and forth, all we get are vague replies like “we’re still coordinating internally” or “may we schedule a quick call?” even though we’ve made it clear multiple times that we prefer to keep everything in writing for accountability. The constant requests for phone calls and the lack of concrete action make it feel like they’re simply trying to delay the process. For a small business like ours, this kind of unapproved billing and prolonged refund runaround is completely unacceptable. If anyone wants to know more about our full experience with Spocket and how they operate, feel free to reach out to us at [email protected] we’ll gladly share details and our advice to choose a more transparent and trustworthy platform.
Thank you for taking the time to share your experience — we’re truly sorry to hear that your trial with Spocket didn’t go as expected. We understand how frustrating unexpected charges can be, especially when your intention was to explore the app briefly. While uninstalling an app on Shopify does not automatically cancel the associated subscription with all apps (including Spocket), we recognize that this may not have been clear, and we’re actively working to improve how this information is communicated during the signup and trial period. We also apologize for the delays and miscommunication you encountered with our support team. That’s not the experience we want for any of our users. Your feedback is being taken seriously, and we’re reviewing this internally to ensure we handle similar situations with more clarity and urgency in the future. Our team has already been in touch regarding a resolution, and we remain committed to working with you toward a fair outcome. If there's anything else you'd like us to review or clarify, please feel free to respond directly to the ongoing support thread, and we’ll make sure it gets the proper attention.
Oct. 17, 2025
Charged me when I tried to cancel and request a refund. They spent a few days "processing my request" then didnt allow me to refund. Ultimately claimed I never requested a refund.
We’re sorry to hear about your experience and truly regret any frustration this situation has caused. We always aim to be transparent and fair with our policies, and we take refund and cancellation requests seriously. To clarify, we do keep a detailed record of all customer communications and refund requests. If there was any miscommunication or delay on our part, we sincerely apologize. We'd like to investigate this further and make it right if possible. Thank you for bringing this to our attention – we value your feedback and the opportunity to improve.
Oct. 8, 2025
First experience with customer support went very well. They answered all questions and put my mind at peace.
Thank you for sharing your experience! We're so glad to hear that your first interaction with our support team went smoothly and gave you peace of mind. Our goal is always to provide clear answers and a stress-free experience. We're here anytime you need us! Happy dropshipping!- Eleanor 😊
Oct. 6, 2025
Spocket is absolutely unreliable and completely unprofessional. They have no real inventory tracking at all. I ran ads, spent thousands of dollars, and when orders finally started coming in, they canceled everything, claiming the product was “out of stock.” Here’s the kicker — it showed high stock the entire time. No warnings, no updates, nothing. Just empty promises and lost money. Their system clearly doesn’t sync or update supplier inventory in real time. If you value your business and your customers, do NOT rely on Spocket. They’ll leave you hanging when it matters most. A total waste of time, money, and trust.
We’re very sorry to hear about your experience and understand how disappointing it must have been to face stock issues after investing time and money into your business. Ensuring accurate inventory synchronization with our suppliers is something we take very seriously, and we regret that this wasn’t your experience. While product availability can occasionally change quickly on the supplier’s side, we’re constantly improving our real-time tracking systems to reduce these issues. We’d like to review what happened with your specific orders and make things right where possible. Please reach out to us directly at [email protected] with your account email and order details, and our team (including me personally if needed) will look into this immediately. We truly value your feedback it helps us strengthen our platform and ensure better reliability for all our merchants.
Nov. 24, 2025
I am new to spocket but I will say they are absolutely wonderful and so helpful with any questions I have. They are so professional and never let you feel dumb for any questions asked.
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with Spocket so far. Our team is always here to support you no question is ever too small, and we're glad you feel comfortable reaching out. We're excited to be part of your journey and are always just a message away if you need anything. We're here for you! Happy dropshipping!- Eleanor 😊
Sept. 29, 2025
Walked me straight to resolving the issue and I was able to get the issue resolved immediately .
Sept. 14, 2025
Fantastic Customer Service!!! Very dedicated team that goes above and beyond to assist new members.
Sept. 12, 2025
I had an issue with my account and email, and Ms. Eleanor was extremely helpful, kind, and cooperative throughout the entire time I needed assistance. Without a doubt, she is a truly outstanding professional. Thank you spocket for your professional support.