Draconic Gems review for Spocket: USA & EU Dropshipping

1 / 5

March 22, 2023

I'm not sure why there are soo many good reviews. Half of them seem bought and paid for. This app is one of the worst apps on Shopify by far. The sellers you "get to" dropship from are constantly taking vacations or not updating their products. This results in orders needing to be cancelled and makes for ALOT of angry customers to your store. This has happened on an outrageous scale. You'll constantly be having to message your customers telling them that there were issues with fulfillment. As for quality of shipment or fast shipping. No.. Most aliexpress especially are packaged horribly. Damaged. Or they claim will ship in one time and will take 4x's what it says. The non aliexpress items are just as bad. Fulfilment after payment can take over a week irregardless of the quoted times that are told to you. The plans they have on here are outrageously expensive. Especially for how overpriced this service is. You can get far better fulfillment providers to integrate with your store for a fraction of the price and far less issues. Some of them are even free and offer seemless integration. This app is just god awful. I can't even recommend it for beginners and I can tell you advanced stores will most certainly be hard pressed too frequent by all the issues to really make use of this app. The suppliers are a joke. The app no better. The customer service warning there's even a problem at all can take over 3-4 days in itself. It's sooo bad.

Using app

About 1 year

Total reviews

1

Average rating

1.0

Developer Reply

We apologize for the negative experience you had and appreciate you sharing your feedback with us. Your feedback will be used to improve our services and we will take the necessary actions to address your concerns. Our company is committed to resolving issues and we would like to help you resolve them as quickly as possible. One of our account managers will reach out to you directly to assist you with any issues you may have. Alternatively, you can chat with us or send an email to [email protected], and we will investigate the matter immediately.

Spocket: USA & EU Dropshipping for Shopify
Spocket: USA & EU Dropshipping
4.7 star
6,028 reviews

Dropshipping US and EU products - Aliexpress Dropshipping

Developer
Shopify App Store