Mooncrumbs review for Spocket: USA & EU Dropshipping

March 24, 2023

Make sure you are aware of this app. Customer service and cancellation systems are broken. I don't understand how they got over four-star reviews. In February, I joined the annual plan as they advertised EU or US products. But they have cheap products that are mostly made in China. So I want to cancel the membership and refund my money. In the beginning, they said they would email me back with the resolution. However, there was no response for more than 10 days even though I emailed several times after that. So I filed a claim with Paypal through their website but was disappointed the case was resolved in the seller's favor. As a result, they canceled my annual membership and kept the money. So I emailed Spocket that since they didn't refund the money my account should be active until the annual membership period. My request was rejected. Despite paying a full year's membership fee, my account was closed. There must be something wrong with their policy. I feel that this is an unfair and unjust decision. I was expecting a refund but instead my account was closed. I hope that Spocket will reconsider their policy and treat all customers fairly.