I Am Natural Store review for Spocket: USA & EU Dropshipping

Nov. 20, 2023

DO NOT INSTALL THIS APP This app has charged my credit card AFTER i uninstalled the app, 2 days before the 14 day trial had ended. When i contacted their customer service I was told that uninstalling the app was not enough to stop the subscription... I also had to cancel my "membership". I only installed Spocket because there was no other way to research its suitability. No demo store, no documentation on how it works, the only option was to install with the safety net of a free 14 day trial to test it out. I installed the app, found it unsuitable, and uninstalled 10 days later. Only to find a $99 charge on my bank statement 16 days after installing. I'd like to share their response, to make others aware that uninstalling the app in your Shopify admin Apps section does NOT uninstall you from Spocket's system, and that your credit card details are not deleted from their system. In fact, they not only retain your card details, they are free to charge against it. Here is their customer care response after i requested a refund... "My sincere apologies for the experience caused by these, we regret to inform you that at this time we must decline this request. We understand and value your feedback and we want to ensure you fully understand how our service works. "Your trial period ended on November 9, 2023, and as per Spocket’s refund policy, any lapsed trials or new subscription cycles will continue to incur charges unless canceled by the merchant. We are not approved to give refunds due to an unused subscription. Spocket reserves the right to adhere to our no-refund policy on subscriptions. "Please remember that our policy includes a pop-up notification before proceeding with the sign-up you have to agree to the Terms and Conditions to move forward. "Additionally, we have successfully canceled your account, so you don't have to worry about any charges moving forward. "You can continue to use the plan until December 9, 2023. "We can also transfer the remainder of the subscription should you wish to create a different store and add 3 free months for you, so you can maximize the service. The account will be automatically canceled after the free month and you have the option to resubscribe should you wish to continue with the service at that time. Please let me know should you wish to apply the free month. For now, rest assured that no charges will be made to your account moving forward.