Made Groovy review for Spocket: USA & EU Dropshipping
April 19, 2024
Charged me after cancelling my account. They "processed" a refund and after the time frame they gave me, I haven't received it yet. Reached out to customer service to follow up and advised me to reach out to Shopify. Now Shopify is telling me to reach out to them so we are just going in circles and I'm down $110. :(
We sincerely apologize for the inconvenience and frustration you've experienced. It's disheartening to hear about your billing issue and the challenges you've faced in obtaining a refund. We take these matters very seriously, and we assure you that we are actively investigating this issue to resolve it promptly and we apologize for any inconvenience this has caused you. Our customer support manager is actively working on your case and will reach out to you with updates as soon as possible. Thank you for your patience and understanding.
Dropshipping US and EU products - Aliexpress Dropshipping