avslave review for Spocket: US & EU Dropshipping

I have received the worst customer support that I have ever received from any company that I have ever dealt with. I ordered one product from them. I paid for the product and the shipping. I contact the support team on the chat multiple times. I actually received a fraudulent email from them saying that my item had been shipped. On the chat they said that it wasn't shipped because I had exceeded the processing time. They said they would contact the supplier to resolve the situation. I have been at it for over a month now. What should have been resolved by a simple phone call or email isn't happening. They offered me a refund. I told them I didn't want a refund and that I wanted the item that I had purchased and paid the shipping for. The issue is still unresolved. I ask them to update me by email and I can't even get them to send me an email. I am beginning to think I might have been scammed. If no resolution is going to happen soon I will take it up with Shopify. I am seriously considering going with another company. I am actually happy that I haven't received any other orders. I can't imagine the flood of emails that I would be receiving from customers demanding service or refunds. Spocket does not care about their customers. They just give you the run around I guess hoping that I will give up. I will not. I want the item that I purchased.