Bestgoodshop review for Spocket: USA & EU Dropshipping
Jan. 26, 2019
I have had terrible experience with this app. First, the membership fees. On 23.12.2018 I paid $39 membership fee to Spocket. That's Ok. Then I started a free trial on their highest membership which costs $99. When the trial expired, they charged me $99 on 12.01.2019. For one month, they have taken $138 from me for membership fees only. Secondly, on the product page is said that the product is in stock but when I order a product for my customer, it is either out of stock or cannot be delivered to their location. The last product I ordered was a bookshelf. I cancelled the order because I thought they wouldn't send it. Although, I cancelled it, they sent it and said that I should contact the buyer and tell him to return it. That makes a bad name for me on Amazon. Because I canceled orders because of them and I am just getting started on this marketplace. On 18.01.2019 we received the two refunds after almost the whole of January. However, the money they took for the $99 membership for which I wanted refund two days after I paid for it due to my problems with them + the cancelled order are not refunded. Also, I cannot remove my credit card information. They cannot hold my card info as I do not want to work with them anymore. This is illegal. I will never use them again and want this to reach other people so they do not lose money because of them.
We’re very sorry to hear that you’ve had this experience with Spocket. We would like to assure you that we would never charge our customers something that they did not purchase. We want our customers to have a seamless in-line process within their stores as much as possible and this is what we’re aiming for, to give you, our customers, the experience you deserve. We would like to offer our help regarding your credit card details being removed in our system. You can always contact our support team at [email protected] anytime and we’ll assist you with your concern. We hope for you to join Spocket again in the future as we promise to deliver what you deserve in the dropshipping industry.
Dropshipping US and EU products - Aliexpress Dropshipping