LoomRack review for Spocket: USA & EU Dropshipping

April 19, 2019

UPDATE: ( since someone, the CEO? has responded to my review below ) - Their customer service system? Waiting 1 week before someone responds to you? Just read all the 1 stars reviews and you will know how terrible is their customer support service. - Inventory system? Complete BS. Just check a few products and notice the generic inventory numbers on it. They source products from the same suppliers you can find on Aliexpress. Those suppliers don't have stock in the USA. They are waiting for you to place an order and then ship the items to the USA warehouse. - Their automated inventory system it a complete BS and scam. I've reported them to Shopify and they were requested to remove that false claim from their product features. ---- *WARNING* - *FALSE ADVERTISING* - about automated inventory updates and processing times. I've reported them to Shopify and they may take down the app soon. So use this app at your own risk. - On the app page they advertise that they provide AUTOMATED INVENTORY UPDATE, however, this is completely FALSE. They DO NOT UPDATE the inventory automatically at all. They DO NOT have a system in place to do so. They rely solely on their suppliers to update the numbers, and obviously, their suppliers inflate the inventory numbers so you can order first and once you start placing orders they will try to source the products for you. - On most if not 99% of the products listed in this app the inventory numbers are generic. Just check them and you will notice they are all the same like 9998 etc... - we have been tricked into believing that their suppliers have the products in stock, spent a ton of hours setting up the products, ads etc, once we started placing orders they did not start shipping until after 3 weeks, even though they advertise processing time of max 7 days and another 7 days for delivery. So it's been almost 4 weeks and we still have a few orders open. - CUSTOMER SERVICE: they have the worse customer service team, they do NOT provide updates, they do NOT respond within 2 hours or within 24 hours. The last couple of times I messages them, and they responded after 3 days and AFTER I have followed up 3 times.