Clozet Queenz review for Spocket: USA & EU Dropshipping

Sept. 2, 2019

Update: The cancellation process is a pain. I've been trying to cancel my subscription for three days! I keep getting excuses. Make it easy for customers to cancel on the app since you charge separately from Shopify. I've read other reviews about people being charged after they've cancelled and uninstalled the app. If I'm charged, I'm going to report as fraud. Make it easy for customers to cancel without having to talk to anyone. Update: Every time I use this app, there is always a technical issue. Customer service is quick to respond but they rarely offer a solution which isn't beneficial to me. I think the concept is great but they need to improve the technical issues and provide solutions instead of template answers. As an example, I imported over 50 products into my store and the images are in webpage format and not jpeg or png, which is a requirement for Shopify. They told me to delete all of the products and then reimport because of an issue with the code. I also pay someone to write product descriptions and their work would be deleted. I am definitely searching for other vendors and apps to use. I wouldn't rely on this app. ----------------------------------------------------------------------------------------------------------- The products are a bit pricey and not wholesale prices. I'm going to order samples and I like having that option. Customer service is quick and great! Spocket, however, lacks a lot of features to make the user experience much better and the team doesn't seem receptive to customer feedback. 1. Spocket doesn't have an option to unpublish. I have to make additional edits in Shopify and I don’t want customers to see an unfinished product. 2. There is no option to add products to multiple categories. 3. No option to add a sale or compare price. 4. I can’t see shipping times or other vendor information in the important list unless I search for each product. 5. All of the tags or keywords are auto-populated and most of the time I delete most because it doesn’t fit my store, brand or product. Extra time deleting instead of just letting me add only or select the ones I want. 6. Some text editing features are missing with font and I can’t add a table in the text area. This isn’t probably a big deal but great to have. 7. Add an option to apply the same pricing to all variants instead of pasting or typing in each field. 8. Bonus-see vendor information and ratings such as order accuracy and speed.