Gabriella's Jewels review for Spocket: USA & EU Dropshipping

Nov. 16, 2019

I found the products and the chat tool to be what you might expect. Unfortunately, I ran a test order to see what a customer might receive and the item sat for over 12 days with no more information than a label had been created. Via chat I worked with the Spocket team to finally receive the item and when I opened the package, I was nearly in tears. The item was not as described or pictured, the product was poorly constructed and now I am having a hard time trying to find how you can make a return. Not feeling warm and fuzzy over this whole experience. If this item was for a customer, they would surely NOT BUY from me again. I am considering to cancel the Spocket app and ask for a refund because my customers are looking for excellent products and communication / tracking on items when they are ordered. I am not confident at this point that I can trust Spocket with my customer orders.