The Emporio review for Spocket: USA & EU Dropshipping
April 12, 2020
Started working with Spocket 2 weeks ago: 1st. App doesn’t allow you to contact the supplier directly. Only through Spocket Customer service team, which is very inconvenient. 2nd. I had 2 customers placing order with a supplier where the warehouse located in USA have the processing time 2-3 days, and delivery 4-7 days. It has been a week and the order is still “processing”. 3rd. Suddenly they tell me that the products are out of stock and the supplier change the processing time to 7-10 days. 4th. My 2 first order status, which was placed on 4/4/2020 and today is 04/12, before going out of stocked, never change the status, still “processing”. 5th. My customers are upset and requested me a refund with very frustrating emails. I have spoken to the customer service at Spocket and they kept telling they won’t give me a refund or cancel the order due to the high demand on the product right now. note that the order is still “processing”, which means they should refund and cancel since it hasn’t been shipped yet. 6th. I am very disappointed at the Spocket app and team. They didn’t care about my business being jeopardized due their priorities and disorganization. I will never use this app again.
We want to extend our sincerest apologies concerning all the issues that you have faced. We try to maintain the highest standards of service, but clearly, that's not what happened here. I am terribly sorry to hear about your experience and hope you will give us an opportunity to discuss this further with you. You can reach out to us via our 24x7 live chat or you can email us on [email protected]! We hope to resolve this to your benefit and earn you back as a customer. Team Spocket!
Dropshipping US and EU products - Aliexpress Dropshipping