EK2.ca, Inc review for Spocket: USA & EU Dropshipping
Aug. 16, 2020
Every company's greatest assets are its customers. You would expect even the starter package would give you access to support, after all, more than 30% of clients choose to invest instantly after chatting live with a support agent, who helps them decide if your service is really what they need. Spocket limits chat support to pro and empire users which is why we had to give this a one star. The supplier discloses a 3-5 days processing time and the order fails to even be updated to "delayed" after this time limit expires. Mind you the order still remains as paid with no information on when this is expected to be fulfilled to this day. Additionally, if you wish to bulk delete all products at once, you do not have this option in-app in an event you wish to terminate your partnership. We are willing to work with Spocket after we see these changes implemented. In order to protect our customer's interest, our relationship with Spocket will seize until further notice.
Thank you for your feedback! We appreciate the willingness to work with us in further improving our platform. Your opinions and comments about our app are certainly reasonable and we can definitely see where you are coming from. We'd love to be able to walk you through some of the features that would solve most of the concerns you mentioned and we'd love to hear more from you. We will have one of our account managers reach out to you to assist you with anything you may need. Thank you for your patience and understanding!
Dropshipping US and EU products - Aliexpress Dropshipping