Springbot

Jan. 4, 2018

So we've been using Springbot for about 3 months now. I'm super happy with them and the data they collect. Their service has so many features and benefits. I won't go into the details of what they offer, you can read up on that elsewhere. There are a few things that I think they can improve upon. They aren't deal breakers, and I've found work arounds for them: • They don't have an app so you need to post from a desktop. • Facebook Social hub only allows 1 image at a time per post. • Doesn't autofill Hashtags like IG • Will not simultaneously post on IG and Facebook. • Image size must be 3mb or less which ads time on my end because I have to resize images. • Some of the data can be funky at times such as abandoned cart info. What you should know is that their customer service is on point. I completed the on-boarding process with Ben. He was patient and helped me learn the interface quickly. We had weekly calls where he answered all my questions, and helped me get everything set up. After my first month I was assigned to Andrew. He's been super helpful giving me marketing ideas and helping me maximize my ROI using their service. I get responses to my emails in a timely fashion. I've been really happy with his suggestions, and he always makes himself available when I have a question or want to set up a meeting to discuss future actions. My Facebook acct. manager is Nichole. She's also been super helpful, answering my emails after hours, giving me suggestions and really helping me maximize my sponsored facebook posts. This was something that I was doing on my own before Springbot, and she's really helped bring it to the next lever. She sends me weekly reports allowing me to see what works and what doesn't. The best way I can describe Springbot is: It's like having my own mini-marketing team helping me reach my customer base and make the most of my time. As a small business owner, It can be hard to find the time to fine tune this part of the business, but as we all know its very important to do so. The team at Springbot helps me do just that!

Oct. 18, 2017

I continue to be very impressed with this service. With as many clients as they must have, I am always impressed at how connected they are to my business; like the fact that they are actually subscribed to our newsletter and generally seem to have the pulse of what's going on with us, and thus, where improvements are needed. I highly recommend Springbot to any small, medium or large e-commerce business. Furthermore, you can call them by phone and an actual person answers and helps you on the spot; no email, opening a ticket and someone will get back to you. This alone puts them over the top on my book. Thank you.

Oct. 9, 2017

I am extremely happy that I went with this app. I am being trained by an associate whose name is Matt. He walks me through the application so that I understand what I am doing. Later on, I go into the app and make my adjustments. I have been looking for this type of app to send emails to my customer base when they visit, make a purchase, remind them about my site, follow up emails and an integration on social media. I will be doing ads on the internet through them. All in all I would recommend them to everyone. Tom B Hobbyheroes.com

Oct. 2, 2017

We have used Springbot for the last 9 months, and have been very impressed with the ROI. We noticed an uptick in conversions very quickly! Our assigned customer service representative has been very helpful and has given us some great advice. Definitely worth the investment!

April 25, 2017

Makes data-driven marketing easy. Great interface. Nice integration with Mailchimp, and remarketing ads are included with a subscription. Nice!

Oct. 10, 2016

Springbot is a great product with lots of marketing tools and analytics. Also, just as important is the great customer support you receive. Overall, I love this product. 5 Stars!

May 9, 2016

We want to make sure other people thinking of utilizing Springbot should most definitely give it a try. We are always amazed at the level of interest and support we have received from this very bright and energetic crew. We have worked with Michael on our Amazon seller account and could not be more impressed with his level of knowledge of the platform and tenacity to get us completely set up and utilizing features that suit our business most equitably. He has taken all the frustration out of learning a new program and actually made it an enjoyable experience. We have also had the pleasure of working with Kori on our Ad rolls campaign and she too is very creative and helpful sorting out the best way to reach our target audience. She is extremely responsive and supportive of our brand. This team has been a great addition to our staff in both personality and qualifications. Riza Chase-Gilpin, founder/CEO Tumblewood Teas, LLC

March 31, 2016

Springbot is impressive! We visited their offices and were surprised by the knowledge base of the staff! The app is user friendly and loaded with analytics and useful tools. Support has been accessible and responsive thus far and we're looking forward to working with them!

Feb. 20, 2016

What a great App. It includes so much to track and promote your store, very robust. The customer support is awesome. Well worth the money. Highly recommended!

Feb. 2, 2016

Springbot is a great tool as it takes analytics to the next level. Would highly recommend this to anyone. Their staff is great and always a call or an email away, to help with any questions every step of the way, from install to helping with all aspect of the app.

Oct. 13, 2015

With a tight startup marketing budget I need to know exactly how all of my different marketing channels are performing, so seeing them lined up in Springbot lets me know what marketing spend I need to cut and where I can double down. Being able to track revenue from alternative sources like Reddit and Instagram is big for our target audience. After initial set up, the triggered emails and Instagram integration are where I see Springbot pay for itself every month.

Sept. 30, 2015

SpringBot is an excellent scheduling program for Social media, a great digital email platform, offers an excellent deal for Adroll Users, and provides solid statistics for reporting. Belong is fully satisfied with the customer service capabilities that SpringBot and its employees has to offer! Shamus CEO Belong Designs

Sept. 8, 2015

Springbot has been a major boost for our store & determining how to best market online. It's given us the best snapshot to-date of our audience, and let us further process which products to market and focus on. Highly recommend it!

Sept. 1, 2015

I've been using Springbot for about 60 days now and software is quite amazing. My favorite part of the app up to this point has been reviewing all of the customer data that it provides. It has helped shape all of my recent online advertising campaigns and I've been seeing the ROI instantly. The email automation is also incredibly valuable. Once you set up your initial email "flows," you will start leaving money on the table instantly. I have nothing but positive feedback about their app and staff that I've had the chance to work with!