QuickSync ‑ All in One App
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Not suitable for multiple Etsy listings sharing the same SKU I explained my setup clearly during the onboarding call, one product with one SKU appearing across multiple Etsy listings. At no point was I told this was something QuickSync couldn't handle. It was only when I was already in the setup process that their support team informed me they couldn't sync the same SKU across multiple Etsy listings. Their suggestion was to assign different SKUs to the same product, which would break my entire warehouse and fulfilment process. When I challenged this, the support agent responded by questioning why the same SKU would ever appear across multiple listings, which is a basic and completely normal Etsy seller setup. For a company selling an inventory sync tool, not understanding how Etsy shops are commonly structured is a serious concern. This limitation should have been flagged on the induction call. It wasn't, and I wasted time as a result. I am shocked that a company specialising in inventory sync has such a limited understanding of how Etsy sellers actually structure their shops and how SKUs sync.
Shocking app, I have had to contact support four times advising that my inventory between stores is not syncing. Each time, they tell me the same thing, we need to resync! If I have to resync every time I receive orders, what is the point of the app? I have received emails from support, advising all is fixed, a few days later, the same issue! I have had to manually check my inventory four times, due to selling on both stores and them not syncing. I have cancelled, as they clearly cannot fix the issue and they never seem to tell you how the issue is caused, as I don't believe they even know why themselves! It is like they are programmed to read a script to you, as every agent says exactly the same thing, basically no idea! I would not waste money on this app!
Products randomly become unsynced and support are not able to tell you why and you aren't notified about it. There is no point in the app if it can't sync products. There is no documentation to follow and support just tell you the products are not synced and to manually add them to the sync list again.
Complete Rip OFF for £60 a month, DO NOT USE ! They don't actually have a Technical Team, just some customer service agents that drag things out and don't resolve anything I been on the chat and waiting for the customer service team for 3 days now. Basic issues like not connecting to ebay, or sync listings across,. Kept being told from their end its all fine maybe ask ebay? } Just a joke, only 22 out of 747 products we listed. Out of the 22 none were available to buy as they were 0 stock! Clearly no large data sync. This is my experience , I would seriously avoid! Look at your other options, they provide so much more some for even 1/3 of the price. Others with same price hare proper companies
If I could give zero stars I would. I have no idea how they were able to go into my Square account and make changes to the locations and stock tracking. Sure, they have 24 hour support, but the people can't actually help with much, and there is so much waiting for their developers to get back to them, and little to no solutions. I ended up having to manually turn stock tracking back off, re-do inventory, and re-assign each individual item to the proper location on HUNDREDS of items. I asked to do a backup before attempting to sync again, and they assured me it would all be fine, but it was not. I just wanted to sync each of my two locations in Square with separate Shopify stores. It did not work, everything got mixed up AGAIN. I am so upset, and support just told me to not worry, I just needed to wait more to see what to do next. It was already 5 days. I now have the most tedious process ahead of me to undo their mess one more time.
If you have a large number of products due to variants they cannot sync. There is no capability to limit syncing by Collection, Status or filtering in any way. We utilize a service for that provides product catalogs that include variants based on condition therefore resulting in a large catalog.
DO NOT use this app if you are bringing your inventory from Square into Shopify, you loose ALL your images! I thought this would be perfect since images don't export with Squares CSV file. This would HAVE been awesome if I could have brought images over. Now I have weeks of adding images one x one, ugh!! FRUSTRATED!!
Hello, No worries, everything is fixed :) . It seems like all your images had a slightly different format (.jpeg instead of .jpg) that shopify wasn't supporting properly. But no issues, we got everything fixed by converting all your images into correct format and also getting them transferred to your shopify store :) We also tried reaching out to you several times on your email about the update. Though do let us know if you still need any more assistance and we'd be happy to help :) Tony, Square Sync Support Team
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