Kameli Boutique review for Starshipit shipping automation

Sept. 7, 2023

I have been using Starshipit for the last 3 years now and I am finally ready to move to a different company once my billing cycle ends. I never leave any reviews unless it's positive but this company genuinely needs some feedback so they can improve their system. I always had small issues here and there with their system going down a few times and they weren't major so I continued using their service. However, in the last week, I had way too many big issues - like, the system duplicating all my orders when I tried to print labels and manifest a bunch of orders without me doing it. My orders have been affected and it took them so long to actually respond to me. Not to mention the first 3 emails were their lazy copy-and-paste standard resolution that just wasted hours of my time. I find it very unprofessional and rude that they sent me three emails of copy and past resolution when I emailed them their resolution didn't work. It affected my business and no one actually cared enough to look into the issue and resolve it while I kept chasing them up to escalate. In the end, I had to find a way on my own to print labels and manifest via Shopify, not via Starshipit app. I have been trying to ask to speak to someone as I called their customer service number that was shown on their website at least 10+ times and no one got back to me. Not to mention, they are now ignoring my emails requesting to speak with someone. I'm so disappointed that I have invested in working with this company for the last three years and this is how they treat their customers. I really hope this review can give them some sort of feedback for improvement.