Starshipit shipping automation for Shopify

Starshipit shipping automation

Starshipit shipping automation platform

Rating

4.1

feedback

178

Reviews

chart

#5,475

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    7%
  • Less than a year
    50%
  • More than a year
    42%

Reviews Summary

The reviews for Starshipit are quite mixed, with a range of positive and negative feedback from users. Positive aspects highlighted include the time-saving benefits of the app, ease of use, excellent customer service, and efficient shipping processes. Users appreciate the support provided by the team, especially in setting up the app and resolving any issues that arise. On the other hand, negative aspects mentioned include slow response times from customer support, technical issues such as orders not syncing correctly, and problems with functionalities like partial fulfillments and accurate rate calculations. Some users also expressed frustration with outages during peak trading months and difficulties in reaching the support team.

Highlights

Mixed reviews with positive and negative feedback
Time-saving benefits and efficiency
Excellent customer service and support
Technical issues and functionality problems
Challenges with slow response times and outages during peak trading months

Rating Breakdown

  • 5
    87% (154 ratings)
  • 4
    6% (10 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (4 ratings)
  • 1
    6% (10 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

May 16, 2024

Stay away unless you want the most un-user friendly, clunky shipping app that is filled with lots of errors and problems. Must of been tested by 5 years before releasing to the public. - Save login credentials doesn't work - Try purchase a label from your mobile - no chance - 3 orders which already was sent but never updated on their software. So 2 customers received another item free - Not their problem though, going to refund me for profit loss because your system doesn't work? don't think so. - Tablet view is as bad, can't see the full name of shipping title - couple times I have bought express or incorrect parcel because I can't see what I am buying. Their support talks a big game of onboarding and account manager is BULL!

Using app

--

Total reviews

1

Average rating

1.0

1 / 5 Share

March 3, 2024

I've had a dreadful experience. They asked me for a 5-star review before the software was even set up correctly (It's still not). Slow response times with customer support, make sure you look at all options before signing up.

Store

Phoenix

Using app

4 months

Total reviews

14

Average rating

4.6

Developer Reply

Hi Marty, sorry to hear we got the wrong end of the stick when asking for the review at first. We hope the team have been able to help you out further since you left this review and have provided the level of service you expect and we pride ourselves on. Please let us know if there is anything else we can help out with. Sincerely, Team Starshipit

4 / 5 Share

Feb. 7, 2024

We've used Starshipit for a few months and it seems to be pretty good once you get used to it. It has integrated our Auspost, Etsy and Xero orders well. We also found there were several outages in peak trading months which stopped us from packing orders but it seemed to get resolved quickly each time. It's quite a bit more expensive than other similar platforms so I tested this software last due to this reason.

Using app

3 months

Total reviews

2

Average rating

4.5

1 / 5 Share

April 18, 2024

This company had turned into a joke. Basic functionality doesn’t work, zero support, contact numbers that don’t exist, and impossible to get hold off. Will be uninstalling as soon as I can find replacement. I would avoid at all costs.

Using app

3 months

Total reviews

5

Average rating

2.4

5 / 5 Share

Dec. 18, 2023

Starshipit has saved us sooo much time! It's easy to set up and there's really good support available. Thanks Ron for getting us set up and helping along the way! Highly recommend.

Store

Kuwaii

Using app

3 months

Total reviews

2

Average rating

5.0

All reviews

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