Starshipit shipping automation
The reviews are strongly polarized. Many merchants praise Starshipit for making shipping, dispatch, and warehouse workflows much easier, especially when paired with Shopify. Positive reviews repeatedly mention smooth onboarding, an intuitive interface, time savings, and helpful support staff who are responsive, patient, and willing to jump on calls to resolve issues. Several reviewers specifically highlight individual team members and say the platform has improved their operations, reduced manual work, and scaled well as their businesses grew. On the negative side, a substantial number of reviews describe serious support and reliability problems. Common complaints include slow or nonexistent responses, unresolved setup issues, incorrect shipping rates, billing problems, and bugs after Shopify updates. Some merchants report lost orders, multi-location fulfillment problems, manual workarounds, and functionality that does not work as expected. Pricing is another recurring concern, with some users feeling misled by plan changes or unexpected charges. Overall, the app appears valuable for many users, but the negative reviews suggest that support quality, transparency, and technical stability can be major pain points for some merchants.
Review RSS feed
We moved our warehouse onto Starshipit WMS in September and it’s been one of the best operational decisions we’ve made. What really stands out is the team behind it. In the six weeks since going live, Starshipit has rolled out close to 50 new features and improvements for us. A lot of these came straight from conversations about how our warehouse runs day to day and the turnaround has been really impressive. We’d flag a gap in our operational flow or something that the team was having to work around and before long it was built, tested and live. Millie, Monique, Celine and Jordan have been amazing. They’re patient, quick to respond and really care about getting things right for us. They listen, ask the right questions and always follow through. We’ve never felt like just another ticket in the queue. If you’re after a WMS that works well with Shopify and keeps getting better, I can’t recommend Starshipit enough. The platform is solid, but it’s the support team that really sets them apart.
Thank you for taking the time to share such fantastic feedback! We're thrilled to hear that Starshipit WMS has made such a positive impact on your warehouse operations. At Starshipit, we're committed to continuously improving our platform based on real customer feedback, so it's great to hear that our team's responsiveness and ongoing product improvements have made a difference to your day-to-day operations. We're especially pleased to hear that Millie, Monique, Celine and Jordan have provided such outstanding support throughout your WMS journey. We'll be sure to pass your kind words on to the team! Thank you again for your support and for trusting Starshipit with your warehouse and fulfilment operations.
We’ve had a great experience with Starshipit. The onboarding process was smooth and straightforward, and Adam was incredibly helpful throughout the entire setup. He was responsive, knowledgeable and made sure everything was configured correctly and running smoothly. The support has been excellent, and we’re very happy with the platform so far. Highly recommend Starshipit, and a big thank you to Adam for making the onboarding process so easy!
We're thrilled to hear you've had such a positive experience with Starshipit! Our team is dedicated to making onboarding as seamless as possible, and we're glad to hear that Adam was able to provide the support and guidance needed to get everything up and running smoothly. We appreciate your kind words and recommendation, and look forward to continuing to support your business!
I do not recommend Starshipit. Over two years ago during our initial onboarding call, Starshipit’s team instructed us on how to set up our product weights in Shopify so rates would calculate correctly. We trusted their advice as experts. We recently discovered that their recommended setup caused our international shipping rates to systematically overcharge for over two full years. We have been quoting customers nearly $90 for international shipping instead of the correct ~$34 physical weight rate. Not only did this cause us to overpay thousands in shipping fees, but it severely damaged our business by driving up international cart abandonment rates for two years. When we brought this to their management team, Starshipit deflected responsibility back onto our Shopify settings, the exact settings their own team told us to implement. It has now been 3 days with zero resolution and no compensation for their mistake. To give a business incorrect onboarding setup advice and then not be accountable for their mistake is unacceptable.
Support has been terrible, would not reccomend star shippit at all, i was promised the world when i signed up and told i would only need the $50 a month plan however they then advised me i need the $200 a month plan and i still can barely use the app it doesnt work half the time and checkout rates are always wrong, i cant even get a hold of anyone to get them to sort it out. The staff also use AI to send generic responses when i am seeking help
Hi Canna Fabrication, Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations. We take feedback like this seriously and have already reached out to better understand the concerns you've raised and work towards a resolution. We appreciate you bringing this to our attention and look forward to the opportunity to assist you.
I've been with Starshipit since 2022 but I'd no longer recommend them. Since the latest Shopify update (six weeks ago), two key functions don't work anymore. Updating a Shopify order no longer updates the Starshipit label so you have to manually update in both platforms, and manifesting orders in Starshipit no longer fulfils all line items in Shopify if they don't match. These workarounds are time intensive and error prone and Support s response to these problems has been "we acknowledge they're problems, but there's no fix, no ETA on a fix and you just need to manually edit everything yourself". Poor support considering it's not doing what I'm paying for it to do.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.