Starshipit shipping automation
Starshipit has received mixed reviews from users. Positive aspects include the app's ability to integrate with Shopify and utilize Direct Freight, as well as the helpful AI feature that understands queries well. Users also appreciate the excellent customer service provided by the team, with specific mentions of onboarding specialists like Millie and Adam. However, negative aspects highlighted in the reviews include issues with pricing changes, lack of support for multiple locations, difficulties in setting up the app, and problems with syncing orders. Some users have also expressed frustration with the app's support team and the billing process.
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We ship over 1000 orders a month through Starshipit, these are the issues that have cost us the most time. There is no way to find an order by scanning a product barcode. We have to manually type in the product SKU to pull up every order, which wastes a huge about of my staffs time and results in errors. We have multiple locations in Shopify, and changing the shipping location on an order is a real problem. When you change or split an order, it can take 10 or more minutes to drop off the old location. In that window it shows in both, and we have ended up shipping several orders twice, once from each location. It does not import the full product details either. Size, colour and so on do not come through, so you are left guessing from the SKU alone. On top of that, it will not stay logged in on mobile or iPad. When we print a packing slip from inside Shopify, it logs us out on every single order. Also, no phone support. Our ability to ship out orders is critical so we need to be able to pick up the phone and get issues resolved immediately. There have been a few issues that have taken hours to sort out which brings our warehouse to a standstill. For a tool this central to our dispatch process, these are basic things that should just work. GoSweetSpot is much better software, and it's free so will be going back to that.
Hi NZ Tack Saddlery Co, thanks for sharing your feedback. We’re really sorry to hear about the disruption these issues have caused your dispatch process. We understand how important reliability is when Starshipit is central to your warehouse workflow. Your feedback around barcode lookup, multi-location fulfilment, product detail visibility, mobile/iPad access, and support has been shared with our product and support teams, who will reach out to you. We’d like the opportunity to review your setup in more detail and work through where things went wrong. Thanks again for taking the time to outline this clearly. Regards, Team Starshipit
Couldnt get the app set up, not much support to help and after a month we were charged for the professional plan when we I had selected the starter plan. we will be removing this clunky service.
Hi Vitis & Winemakers, thanks for sharing your feedback. We’re sorry to hear the setup process wasn’t smooth and that you didn’t feel supported when getting started. We also understand how frustrating it would be to see a charge or plan that doesn’t match what you expected. We’d like to review your setup, selected plan, and billing history in more detail so we can understand what happened and help resolve this properly. Regards, Team Starshipit
Uninstalled app in trial, never used it and was still charged for it. Tried to contact their support and the ticket continuously fails to send.
Hi Picky Pads, thanks for letting us know. We’re sorry to hear you were charged after uninstalling during your trial, and that you had trouble getting a support ticket through. That’s not the experience we want for merchants. We’d like to review your account and billing history so we can confirm what happened and help correct anything that isn’t right. Please reach out to us at https://starshipit.com/support-centre Regards, Team Starshipit
Starshipit overall is a pretty great app, enabling us to utilise Direct Freight with our Shopify site is a huge win. Also the Starshipit AI is one of the best AI's we've experienced, it really understands the majority of queries and prompts and is a great help when you need it. It's certainly a better interface and integration than all other logistics apps we've utilised. With that being said, there is still items that should be improved. 1 is the product catalogue, there has been MANY times I've found odd data and formatting in a spreadsheet export. Not a huge gripe, but something they should improve upon ASAP in all areas.
Hi Shogun Martial Arts & Boxing Supplies, thanks so much for the thoughtful review. We’re glad to hear Starshipit has been a strong fit for Direct Freight and that you’ve found the AI support helpful. We also appreciate the feedback around the product catalogue and spreadsheet exports. That kind of detail is useful for our product team, and we’ll share it with them as we continue improving the experience. Please reach out to us at https://starshipit.com/support-centre if there’s anything specific you’d like us to look into. Regards, Team Starshipit
Whilst the app works well, when we first got onto this app pricing was very reasonable and since then (2 years approx) prices have gone up twice and not exactly little jumps. Be wary if you chose this app you will get charged more in the near future.
Hi Greenpatch Organic Seeds, thanks for your honest feedback and for continuing to use Starshipit over the past couple of years. We understand pricing changes can be frustrating, especially for long-term customers. We’re always working to balance plan pricing with the continued investment we’re making into the platform, support, reliability, and new features. We appreciate you raising this and we’ll make sure your feedback is shared with the team. Please reach out to us at https://starshipit.com/support-centre if you’d like to discuss your plan. Regards, Team Starshipit
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